Grovemade Omdömen 42

Their website said my items would ship on Aug 14th when I placed my order on Aug 9th.

When that date elapsed, I emailed Grovemade and they said they'd ship on Aug 25th.

When Aug 25th elapsed, they replied with a scripted email saying my items were on the way to their fulfillment centre.

Yesterday, Sept 4th, I emailed them again and got the same scripted fullfillment centre email as before.

I have no idea what's going on.

UPDATES:

Sept 12th -- Refunded my shipping costs and said they'd ship by Sept 22nd, at the latest.

Sept 30th -- Still no dispatch email and haven't replied to my last email sent on Sept 22nd.

Oct 6th — My order finally arrived today. Never got a shipment dispatch email from Grovemade. Last week, I received a letter asking me to pay £115 in import VAT for a shipment from the USA. Considering that the value of my Grovemade order was only £130 and no dispatch email, I assumed it couldn’t be Grovemade. To check this, I emailed Grovemade but I got no reply. I decided to take the gamble by paying the Import VAT invoice and see what arrived. Low and behold, it was my Grovemade order but with the Customs Declaration incorrectly filled out overstating the shipment value by 5x. The Import VAT should have been £0 since the order value was below the £135 threshold, so now I have to submit a BOR286 form to reclaim the VAT overpayment.

Absolutely useless!

As others have said, the customer service is pretty much non-existent. I get the same stock answer every time I ask them why my order has being saying “In stock - ready to ship” for weeks. I had a separate mail out about a fulfilment centre change. Seems like they have made a hash of the switch over. No ability to cancel my order via the website as it tells me my order has now been fulfilled. Great.

They are good at the marketing and I can attest that the products I’ve bought previously were as described but the experience as a customer in 2023 is absolutely archaic.

If you honestly spend $150 on what essentially is an open box with no lid that holds 4 cheap items, then I have a bridge to sell you. Great bridge tbh! Get in touch now to find out more!

Haven’t received my product in nearly a month and zero reply from support in a week. Will update if either of those change

Poor Customer Service Response. After receiving a desk shelf as a gift and setting up I noticed the shelf sagging by about a ¼". While not a lot, it is enough that one of the main reasons to use a desk shelf is eliminated, ability to sweep keyboard and mouse under the shelf to use the desk surface. First contact was prompt but only to ask for pics. Sent requested pics a few hours later and then didn't hear anything. Finally 5 days later got a response but this time requesting info on weight on shelf, verified it was well below their recommended 50 lbs. Nothing for 7 days. At this point it has been over a month and still no final resolution. I understand it is a "small" company but they need to do a better job on customer service.

I was excited initially to receive my desk shelf but after receiving it was very disappointed. I'm not sure what all the hype is about this product but it is very shoddy. The supports made out of cork started to crumble as I was putting the item together, on top of that the metal shelf was sagging. The top part of the wood also appeared to have marks all over it, either from the glue that is used or a poor sanding and staining job.

I reached out to the support team and it took over 12 days to reach a resolution which was to ship the product back for refund.

After waiting almost 14 more days I receive a notification that my refund is on the way, 5 more days go by and it finally posts to my credit card for $23 less than my original amount!

Apparently, I still had to pay for shipping this defective item back and I am not happy. I have submitted a dispute with my credit card.

Overall, the Grovemade site looks nice but the products are not worth the hassle. There are several other Etsy sellers that sell a quality product.

I ordered a desk shelf, it arrived damaged, their response was to offer me 50% refund or a replacement. when i refused the 50% discount, they stated they shipped me a replacement without me agreeing to it. and yet I'm still waiting almost 2 weeks for it to arrive and they wont reply to any email I have sent.
The product it self is poorly crafted, definitely not worth the money you spend. Avoid this sham of a business.

I bought a leather wrist pad from them last month. Spilled a little bit of water on the pad and it caused stains to appear on the leather even though I immediately wiped it up. Contacted customer service about the problem and product to see if I could get a replacement. I was told to buy a leather conditioner that may help with staining. I am thinking I am spending $100 on this thing, thinking it would last and look great for a long time. I was totally wrond.

With 3 products, every single product was shipped separately (because who would ever care about the carbon footprint), so I had to pay thrice the shipping amount as well. Horrible experience.
Little to no transparence over added taxes and import fees.

Customer service is terrible.

I placed an order and it was supposed to be ship 3 weeks ago and I can't get hold of anyone. I'm about to do a chargeback on my credit card.

Overall the purchase experience was good. Fast shipping and responsive team to my questions.

I bought a deskshelf, tray and wool felt matt. I am really happy with the quality of the first two. However, the wool felt matt is the most horrific product to have your hands laying on whilst working. Will simply dump it.

Also felt that their prices are a bit overhyped for the actual quality, I think there are many other products at cheaper prices with equal and superior quality.

My experience with Grovemade was great. I live in the Netherlands and I had some custom issues. I contacted Grovemade and the service was more than great. They acted on my emails; this gave me a lot of trust! I ordered the pen and i am very satisfied!!

I ordered an extra large matte desk pad and I really loved it at first. However, after just 5 months, the area where I move my optical mouse started to show signs of wear. I contacted their customer service and (after several days) was told that I could use linseed oil to treat it and it might resolve it. I understand that they use all natural components for the natural "linoleum" but if the trade-off is this kind of wear after just a short period of time then I'm not sure what the benefit is to the consumer. I have a ton of equipment on the desk and the idea of removing it all to treat it with linseed oil periodically is not appealing at all. To add to this, they didn't offer to exchange (or discount) the pad for something else. I will probably look for different options that wear better.

I had an issue with a product ordered - blemish on a leather desk mat , I found customer service excellent, within 48 hours they sent me out a new piece free of charge. Highly Recommended

Ordered two desk pads in early November and received confirmation that they would ship by 12/3. As of 12/9 the order has not shipped and but was told it would ship out in a day or two. After three days it didn't ship and was then told that it was because my order didn't fully process. But now the issue has been resolved and it would ship out in another day or two. I was also told I'm at the top of their shipping queue so I assume that means my order has been prioritized. Two days later - and nothing has shipped.

So while I can't comment on the quality of their items, I will say that a lot of empty promises were made and there seems to be very little understanding of where orders are in their production and delivery process. Responses to my emails came within a day but at this point I'm canceling my order and going elsewhere. They did refund my shipping costs so that was appreciated but still - if you set the expectation (twice) that something will ship then you need to deliver (pun intended) on that promise. Grovemade fell well short of that.

Paid for the desk tray and after 1 month, only recieve the initial confirmation email. Nothing after. I checked the support page every week but there is no update to my order. Not ready. Not shipped. Then I used the “contact us” support page but got no reply. I contacted them for 3 times, but none get a reply from grovemade. I would not suggest anyone to buy from them unless you like to wait for months.

I’ve owned the desk shelf for a little under a year & it’s begun to fall apart. The metal on the leg has begun to separate from the cork. The edges on the wood shelf have begun to chip. Can’t seem to get a hold of anyone.

Unable to get a hold of anyone. I made an order over 2 weeks ago. No change in status just an automated email that confirms my order. Order hasn't shipped and due to not being able to get a hold of anyone, I can't get my order canceled. Don't trust this ghost company.

Purchased a desk pad that arrived damaged. No bid deal. Initial customer service response was prompt, appropriate and courteous. After that....dismal. Or what would pass for dismal if there were any further response from the company. 3 weeks with 3 polite, "Hi. Anybody there?" emails and still nothing. Too bad really, as their products seem to be decent. Let's see if they process the refund at this point. Fingers crossed, though NEVER taking a chance with them again.

I'm here to give an update on my customer experience with Grovemade.

So, after my initial failure to contact Grovemade about the customs fees I had to pay to UPS, I had cause to have to try and contact them again. The goods I received were damaged. This time I used the "Product Support" dropdown on their support page. I uploaded pictures of the damaged goods and this time my information was submitted!
I have now been in communication with their Grovemade Experience Team and I've been very happy with how they have dealt with my problem. Further updates to come once this issue is resolved.