Tom was absolutely brilliant and so helpful! He made the whole booking process really easy for me. He always responded to my questions straight away and was quick to help whenever I got stuck with any... Se mer
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Luke has made the booking very easy and quick , any accommodations needed were sorted in a prompt manner and was helpful with any other questions I had. Here’s hoping the rest of the booking is a smoo... Se mer
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Tom from Gohen came back with a quote in less that 24hrs. He planned an itinerary which incorporated all the activities I wanted and 2nights accommodation for under the budget I gave. This has been th... Se mer
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I have been trying to organise a very large hen do and the thought of managing payments booking venues, times etc all seems very over whelming but with the help of GoHen, everything is so much easier.... Se mer
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Företagsinformation
Om Groupia
Skrivet av företaget
Group travel made easy.
Groupia are the UK's go-to group travel specialists having sent over 700,000 people off on memorable trips away since 2002.
We organise events in the UK, Europe, and the USA including stag parties, hen weekends, corporate events, golf trips, and more.
Our brands include:
• Groupia (Group Travel)
• GroupiaGolf (Golf Trips)
• GoHen (Hen Parties)
• StagWeb (Stag Parties)
• Company Away Days (Team Building)
• Groupia School Trips (School Trips)
We’re ABTOT-bonded which means you’re protected.
Send us a free enquiry through one of our websites today or give us a call on 01225 474200 (Monday-Friday 8.30-17.30) to get the ball rolling on that next big group trip.
Groupia are the UK's go-to group travel specialists having sent over 700,000 people off on memorable trips away since 2002.
We organise events in the UK, Europe, and the USA including stag parties, hen weekends, corporate events, golf trips, and more.
Our brands include:
• Groupia (Group Travel)
• GroupiaGolf (Golf Trips)
• GoHen (Hen Parties)
• StagWeb (Stag Parties)
• Company Away Days (Team Building)
• Groupia School Trips (School Trips)
We’re ABTOT-bonded which means you’re protected.
Send us a free enquiry through one of our websites today or give us a call on 01225 474200 (Monday-Friday 8.30-17.30) to get the ball rolling on that next big group trip.
Kontaktuppgifter
213 London Road East, Batheaston, BA1 7NB, Bath, Storbritannien
- groupia.com
4,7
Utmärkt
509 omdömen
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very quick to book and informative
Very quick to book and informative
28 april 2025
Omdöme utan inbjudan
Svar från Groupia
Hi Lisa!
Thank you so much for the 5-star review! ⭐
We're glad to hear that you've had a positive experience booking with us. 😊
If you haven't already, make sure to enter our Grand Giveaway (Ends tomorrow, link on GoHen.com) for the chance to win up to £1000 for the hen party! 🤩
Hope you have a wonderful rest of your week! 😎
Team Groupia
Great communication and good service
When I enquired about booking my daughters hen party with go hen they was super fast with getting the quote done and sent to me. I had the pleasure of Simon helping me with this. He was very patient with me and answered all questions etc efficiently and quickly. He also changed any bits I asked again really quickly. Great experience with this company so far. Really looking forward to our weekend.
8 april 2025
Omdöme utan inbjudan
Svar från Groupia
Hi Donna!
Thank you so much for the 5-star review! ⭐
We're glad to hear that you had an easy time planning your daughter's hen do with Simon's help! 😊
We wish your daughter a fantastic time on the hen weekend! 🥰
If you haven't already, make sure to enter our Grand Giveaway (Ends 30th April) for the chance to win up to £1000 for the hen party (please visit GoHen.com for more details)! 🤩
We hope you have a wonderful rest of your week! 🤗
Team Groupia
Golf trip
Hi guys,
I just wanted to say a massive thank you for the Celtic Manor trip 🤩 we all loved it!
I was delighted with the whole process with Groupia, the app made everything seamless—our itinerary, key details, and updates were all in one place. Ellie was brilliant, always quick to respond and super efficient.
The golf and overall experience was absolutely fantastic, thank you 🙏🏻
Julia 😀
30 mars 2025
Omdöme utan inbjudan
Svar från Groupia
Hi Julia,
Thank you so much for the fantastic 5-star review! ⭐
We're so happy to hear that you've had a fabulous time on your golf trip. 😊
We'll pass your wonderful feedback over to Ellie and hope to see you again for your next golf trip! ⛳
We wish you an amazing rest of your week! 🤩
The GroupiaGolf Team
10/10 Service!
Would definitely recommend using Groupia! I used them when planning my friends hen party and they were a massive help! There were so many great activities to choose from which gave us the best weekend 😁 Sophie was very helpful and patient with me when I needed to make changes to the trip! Definitely use again 😁
21 mars 2025
Omdöme utan inbjudan
Svar från Groupia
Hi Sarah,
Thank you so much for the 5-star review and recommendation! ⭐
We are really happy to hear that your weekend was a total hit. 🎉
And we hope to see you again for your next big celebration. 😊
The Groupia Team
Great website to use when booking hen…
Great website to use when booking hen party. Quick to communicate back on any questions or queries. Roll on the hen
31 mars 2025
Omdöme utan inbjudan
Svar från Groupia
Hi Emma!
Thank you so much for the 5-star review! ⭐
We are glad to hear you enjoyed booking a hen party with us! 🥳
We wish you an amazing time on the hen weekend - let us know how it all goes as we love hearing from our hens! 😊
The Groupia Team
Absolutely amazing service
Absolutely amazing service, Vicki was always so prompt with replies and nothing was too much trouble!! I’m thrilled!
13 mars 2025
Omdöme utan inbjudan
Svar från Groupia
Hi Victoria!
Thank you so much for the 5-star review! ⭐
We're really happy to hear that you've had a positive experience booking with us, and we'll pass your lovely feedback over to Vicki! 😊
Hope you have an amazing weekend ahead! 🥰
The Groupia Team
Only just pass the initial booking…
Only just pass the initial booking stage for a Hen weekend but so far so good! Luke was very quick to respond and make changes to the initial quote.
I will review again once I have been on the Hen!
3 mars 2025
Omdöme utan inbjudan
Svar från Groupia
Hi Shelley!
Thank you so much for the five-star review! 🤩
We're happy to hear that you've had an easy time booking your hen do with Luke's help! 🤗
Hope you enjoy the party - let us know how it all goes as we'd love to hear all about it! 🥳
The Groupia Team
Fantastic hen do planning experience
This is my first time planning a hen do and Groupia was immensely helpful.
The package prices are reasonable, responses are very quick and adjusting the initial package is easy. I would thoroughly recommend.
5 mars 2025
Omdöme utan inbjudan
Svar från Groupia
Hi Mayurika!
Thank you so much for the 5-star review and recommendation! ⭐
We're so happy to hear that you've had an easy time booking and customising one of our packages. 🤗
Hope you have loads of fun at the hen party - let us know how it all goes! 🎉
The Groupia Team
Wonderful experience and all was very…
Wonderful experience and all was very straightforward would highly recommend especially for bigger groups make life alot easier.
28 februari 2025
Omdöme utan inbjudan
Svar från Groupia
Hi Helen!
Thank you so much for the 5-star review and recommendation! ⭐
It's great to hear that you've had an easy time booking your party with us. 😊
We hope you have a wonderful rest of your week! 🌞
The Groupia Team
I’ll definitely use Groupia again…
I’ll definitely use Groupia again it took all the stress of chasing 34 hens for payments out! All the events were so fun and I never would have found them by myself. Vicki was amazing also she was so helpful and got back to my messages so fast. Any question or concern I had she sorted it out. Thanks so much.
Sarah
28 februari 2025
Omdöme utan inbjudan
Svar från Groupia
Hi Sarah!
Thank you for taking the time to leave us another 5-star review! ⭐
We are so happy to hear that your event was a success and we can't wait to share your feedback with Vicki! 🤩
Our team wishes you a fantastic rest of your week, and we hope to see you back again soon for your next celebration! 🎉
The Groupia Team
Well organised
Well organised, everything made easy for me to book my daughter’s hen party .
3 mars 2025
Omdöme utan inbjudan
Svar från Groupia
Hi Jayne!
Thank you so much for the 5-star review! ⭐
And thank you for trusting us to organise your daughter's hen party! 🥰
Our teams will be on hand if you have any questions so don't hesitate to contact them should anything come up. 😊
We hope you have a wonderful rest of your week! 🤗
Team Groupia
Svar från Groupia
Hi Emma!
Thank you so much for the 5-star review! ⭐
We're glad to hear that we've been able to help you with your event. 😊
We hope you have a wonderful rest of your week! 🍸
The Groupia Team
Great experience with the help from…
Great experience with the help from Luke so far booking a hen do!
24 februari 2025
Omdöme utan inbjudan
Svar från Groupia
Hi Olivia!
Thank you so much for the 5-star review! ⭐
We're happy to hear that you've had a great time booking your hen do with Luke's help. 🤩
Give us a shout if you have any questions about your event - you know where to find us! 🤗
The Groupia Team
Great communication
Great speedy communication and helpful advice!
18 februari 2025
Omdöme utan inbjudan
Svar från Groupia
Hi LJ!
Thank you for the 5-star review! ⭐
We're glad to hear that you've found our services helpful. 😊
Hope you have a fantastic rest of your week! 😎
The Groupia Team
I wish I could rate our experience higher!
I wish I could rate our experience higher if it was an option! I have never organised a hen do before, when I looked myself the prices were extortionate and hard to book. Niamh at Gohen made it 1000% easier. Took our notes into consideration, let me know about 3/4 times in a row with questions I kept forgetting to ask and made it as easy as possible. So grateful we had her help!
13 februari 2025
Omdöme utan inbjudan
Svar från Groupia
Hi Shannon!
Thank you for the 5-star review! 😊
We're really happy to hear that you were able to organise the hen do easily thanks to Niamh! 🤩
We'll make sure to let her know she is a star! ⭐
Hope you have a fantastic weekend ahead! 🥰
The Groupia Team
Tom and Natalie super stars
Tom and Natalie have both been amazing. They have answered all my questions and have changed the details for me multiple times without hesitation. I was having a difficult time arranging the hen on my own and they have taken the stress out of planning. The advice they have given has been brilliant and I could not ask for better customer service. Thank you both for all your help.
6 februari 2025
Omdöme utan inbjudan
Svar från Groupia
Hi Amy!
Thank you so much for leaving such an amazing 5* review for Tom and Natalie! ⭐
We're glad to hear that they helped you take the stress out of planning a hen do and were able to give you helpful advice. 🥳
Hope you have a wonderful weekend! 😊
The Groupia Team
Niamh was fabulous
Niamh was fabulous. She made the stresses and issues that come with booking a hen go away. Thanks so much for all you have done and showing calm and patience. Excellent.
3 februari 2025
Omdöme utan inbjudan
Svar från Groupia
Hello there!
Thank you so much for leaving a 5-star review for Niamh! ⭐
We'll make sure to pass your kind comments over to her! 🤗
Hope you have a fantastic weekend ahead! 😊
The Groupia Team
Awful customer service
1 star is too much for the service I have received. I have been planning my own hen do, I spoke with Tom on several occasions about what I wanted to plan etc. He found me a house to suit but I queried the location on a number of occasions as it wasn't in my desired destination, to be reassured that it was only 20/25 mins away in a taxi/uber on different occasions. I queried the location again and Natalie told me it was 45/50 mins.
After several emails back and forward and no new accommodation available for my required dates I had no choice but to cancel my booking. Unfortunately they aren't honouring a full refund, I feel this is very unfair as this mess up with the booking isn't my fault. I explicitly expressed my wishes and don't feel they were fulfilled and now resulting in a stressed out bride with no hen do and money lost! I wouldn't recommend you, your customer service is extremely poor and your attention to detail is even worse. If you want your requests to not be listened to book with Groupia
5 februari 2025
Omdöme utan inbjudan
Svar från Groupia
Hi Laura,
Thank you for taking the time to share your feedback – we’re sorry to hear that you had a disappointing experience with us.
After reviewing all correspondence between you and our team, we can see that, initially, Tom estimated the property was about 25 minutes from Bristol. However, in a later phone call, he corrected this information, clarifying that it is 16 miles away and that travel time could range from 30 minutes to an hour depending on traffic and the time of day. The property's distance from the city centre was also clearly stated on our website, your quote, and your booking confirmation. Additionally, it was referenced in your phone conversations with Tom, where you acknowledged an understanding of the travel time.
On the same call, Tom also offered an alternative property just 8 miles from the city centre. You presented both options to your group, and they ultimately chose Wellow Farmhouse due to its outdoor space and hot tub. Tom reconfirmed this choice with you, at which point you assured him that you were aware of the distance and had planned to pre-book taxis accordingly. Since this was all discussed before securing your deposit, we proceeded under the assumption that you were happy with the chosen property.
Your booking was confirmed in April last year with a deposit paid to secure the dates. When concerns about the distance were recently raised, it was explained that, as this had been discussed prior to booking, standard cancellation terms would apply. We understand that you have since opted to cancel, and your Event Manager has processed this in accordance with our terms and conditions.
We also see that we spoke with both you and your partner yesterday to reiterate this policy. Additionally, we advised that if you wish to reinstate your booking, we would be happy to liaise with the property manager to see if your deposit can be reinstated. However, as the property is currently available for resale and the dates coincide with a bank holiday, we recommend reaching out as soon as possible if you’d like to proceed.
We hope this helps provide some clarity. Once again, we’re sorry that your experience has not met expectations, and please don’t hesitate to contact us if you wish to reinstate your booking.
The Groupia Team.
Emily was absolutely fantastic she…
Emily was absolutely fantastic she answered all of my questions ( and there was a lot ) in a very timely manner I was never left waiting. Website is super easy to use and so easy so switch and change your mind to get a new quote.
5 februari 2025
Omdöme utan inbjudan
Svar från Groupia
Hi Katie!
Thank you so much for the positive review! 😊
We are glad to hear that you found our website easy to navigate and that you're happy with our services! 🤩
Hope you have a fantastic weekend! 🍸
The Groupia Team
Great company, super easy!
I was unsure about using a company, thinking I could organise a Barcelona Hen party without help but I'm soooo glad I used these guys! Niamh was patient and put up with all my questions and the girls and I are looking forward to our trip. The costs and options were great and saves me sooo much hassle.
1 februari 2025
Omdöme utan inbjudan
Svar från Groupia
Hi Sara!
Thank you so much for the 5-star review! ⭐
We are super happy to hear that Niamh was able to help you organise a hassle-free Barcelona hen! 🤩
We wish you a fantastic time in Barca - let us know how it all goes, as we love hearing from our hens! 🤗
The Groupia Team
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