Grounded Labs Omdömen 23

Backed early on the Kickstarter. The tables quality exceeded my expectations, it's gorgeous and works great. Mine recently stopped working and customer service was so quick, responsive polite and helpful. They are RMA-ing my table which I hadn't known was even an option, being a Kickstarter campaign. Very pleased with the experience and will happily recommend.

My experience was beyond 5 stars very fast with a response with questions and problem solving. With my recent issues they were very fast to come up with a solution and not dragging it out for days like other companies do. Their customer service is absolutely amazing.

I love my oasis mini so much! I had to buy the side table as well! I wish they had more girlie designs like more flowers, teddie bears, hiland cows. Also more American stuff like the American flag, combat boots, armed forces stuff. A lot more flower stuff for sure. But did I mention how much I love them! Also, I wish they had an option to buy extra bags of sand the size needed for the side tables. But again… I LOVE MY TABLES SO MUCH!!!!

Bought the oasis table from kickstarter October of 2024. Obviously there was delays and drama with tariffs and R&D. So it didn’t arrive until January of 2026. The second I got it there was a loud clicking noise so I emailed them. They scheduled me for a video call appointment a week later and the guy had me take apart the table just to do “fix” it. I put the table back together and because it takes forever to sketch an image I thanked him and hung up assuming it was fixed. Turns out it was significantly worse and they wanted me to schedule another appointment that was two weeks away just to diagnose the problem which I refused because at this point this table has been collecting dust for a month and I needed a solution not a diagnosis. Anyways Zach (the part owner of the company) told me twice in February and march that parts are arriving to their warehouse and he’ll send out replacement parts asap. It’s now April and I still haven’t gotten parts or a fix or a solution after 26 back and forth emails. Please do not buy this product. I wanted to love it so much but it was a genuine waste of $800

Buyer beware! I ordered a table in December and have been told monthly that it would ship “next month”. Here we are 5 months later and still no table. I have tried emails but it is an AI response every single time. No actual response that provides an update. I suspect a lot of the reviews I read were not real either and that this is an actual scam.

Update: I have copies of all emails received and each one was noted in the response was from “Shaye”. If Shaye is a real person working there and not a chat bot, they did not provide transparency regarding my questions. The answers were vague and provided excuses as to why the shipment was delayed each month. Often the answers were contradictory in the email saying tables were being sorted and would be sent out in a couple of weeks only to learn a few weeks later they weren’t available for shipping after all. If this is a legitimate business, I would strongly encourage the consideration of better communication and transparency for people when they order. Consumer trust is important and it looks from many reviews that this is an ongoing issue.

Paid over $840 for a table in January. The advertisement said SHIPPING JANUARY.

It’s now March, the same ads show shipping April.

I’ve been misled via email on deadlines and timelines citing a different excuse each time.

Look at the prior posts, they clearly ship out the item when a complaint is made and then post a response like it was taken care of already.

Here’s what they do.
They take your money and hold out on people until enough are ordered that they can buy them at a bulk discount.

Unfortunate.

Send me, and everyone else our tables. 😡

Ordered on Sat and received on the Wednesday, extremely well packaged!! Absolutely delighted with the build quality and very easy to set up. First picture was amazing, set up at my work which is an old folks home and they absolutely love it! Do you also supply extra sand just in case it’s knocked over? If so how much?

Good luck getting whatever you order. I’ve been waiting almost a year! If you go on their website it says it will ship out within 6-7 days.. yet here I am still waiting from last May! I ordered it for my husband for Father’s Day! That’s how long we’ve been waiting.. they used to send update emails but I guess they no longer do that. If you ask for an update now, it’s A.I generated so they don’t even give you an actual answer. I’m assuming because too many people didn’t get their product? It’s like they’re prioritizing the people who have bought them recently, not the ones that have been hanging on. Ridiculous. Maybe I should cancel my order and reorder it. I bet I’d get it quicker. I’m just the sucker that believed them. Do yourself a favor and stay away.

Exceptional customer service! Long story short, I damaged a part of a friend's Oasis Mini. Instead of purchasing an entirely new unit, I contacted the support team to see if we can resolve it regarding just the one part I broke. They responded within a day, and resolved it smoothly right away. Their demeanor and resolution were both pleasant.

I tried the Oasis Mini at this friend's house as well, and it's cool!

Do not buy from this company. They lie when they say they have responded to messages. The owner is extremely rude and needs to work on his customer service skills. You can find the same product at a cheaper price from other companies.

I really wanted to love the Oasis Mini, but it’s been an ongoing frustration since the day I got it.

When I first received the device, I tried creating playlists of patterns, and it would randomly stop working mid-playlist. The only way to get it running again was to go through a whole ritual of resetting it. It wasn’t a quick fix either. It was a repeated, annoying process that completely killed the experience.

Over time, that specific issue became less frequent, but then it was replaced by a new problem that’s just as bad (if not worse).

Now, when I set up a playlist and run it, the magnet mechanism stops pulling the ball all the way through the full pattern. It starts skipping part of the track, so a middle section gets completely ignored. The result is that the pattern looks broken and “screwed up,” like the device is only half-working.

At this point, it’s hard to trust the device to do what it’s literally designed to do. For something being sold at this price point, the product should work consistently and correctly, not require constant troubleshooting or produce incomplete patterns.

The concept is great, but the execution is unreliable. I wouldn’t recommend this to anyone unless they’re okay paying for something that doesn’t fully function the way it’s advertised.

Bought for my wife for Christmas she described it as a gadget for me to use not her that all changed when she began to set it up. Now she thinks it’s the best thing since sliced bread very therapeutic and calming and I get a running commentary on what stage the drawing is at, truly the best thing I’ve bought her

great item very calm and relaxing machince love the way it starts the pictures and move around the board if you love gadgets you love this

I love it so much. I wish you could make your own designs more easily. Website says you can make them in the App but there is no way. It would be good if you could use an image and let the app convert it to be used. Just a thought. Apart from that it’s amazing

I previously reported that the app would not completely download,so I could not use my new Oasis Mini. I tried again today and the app downloaded and updated. The Oasis Mini is now working beautifully and making all sorts of patterns. It is relaxing and I am thoroughly enjoying the experience. Highly recommend!

Received oasis mini as a present for Christmas. My wife ordered on 13th December and delivered a few days later. Currently making a santa picture. Easy to set up. Looks and feels like a great quality product. App works well. Very happy

I preordered a mini table in April 2025 & was supposed to get it in June 2025. It is December 2025 and I still haven’t received the table & now I’ve been working on trying to get a refund since November 2025.

I placed my order in July 2025 and as of December 9, 2025 am still waiting for an update, I paid in full for this product and have nothing to show for it. This was supposed to be a Christmas gift and now I sit and wait. Waiting for a reply for shipping, refund or me going to BBB or local news affiliates about an unethical company.

This company will gladly take your money but give you no product! I placed an order in August under the premise it would be shipping in November. No personal updates were ever given to me about my order. Found a general update that tables "are on the ship" and headed to the US, but no other details were given. I finally reached out and asked for an ETA about my order and was told my table wouldn't arrive until January or even as late as February. This was to be a Christmas gift so asked to cancel. Giving one star only because they did refund my money, but otherwise it would be zero stars. Makes me wonder if I would have even received the table in February.

I’m really starting to wonder if I got ripped off here. I ordered the Oasis sand coffee table in April with the understanding the table would ship in June. I was told in June that “due to tariffs” the table will now ship in July. Then in July it was bumped to August, and now I’m seeing it was bumped out again to September. This is not what I agreed to. I’d like my order shipped now please, I’ve been very patient,