Bad customer service, deceptive billing
I never thought I'd say this, but Greenlight Networks actually managed to be worse than Spectrum. And that's genuinely impressive in the worst possible way.
When I signed up for their fiber internet service in Buffalo, I figured anything had to be better than what I was dealing with. Wrong. So wrong.
- The Installation That Destroyed My Faith in Humanity
The techs showed up to run the fiber line to my house. Simple job, right?
They ran the cable through a tree. Not around it. Not near it. THROUGH it, pressed right up against the branches. Every time the wind blew, the fiber was getting yanked and pulled. I'm not an electrician or a cable guy, but even I know you don't run lines through trees. This is basic stuff.
Then they mounted the junction box on the front of my house. And when I say "front," I mean the most visible, ugly spot they could possibly find. No heads up. No "hey, where would you like this?" Just slapped it right there and called it a day. My curb appeal took a nosedive.
- A Month of "Someone Will Call You Back"
So I started calling customer support. And emailing. Multiple times.
I wasn't asking for the moon here. Just a simple question. When can you fix this mess?
The answer? Crickets. Well, not exactly crickets. More like vague promises and zero actual information. No timeline. No commitment. Just "we'll look into it" over and over again for an entire month.
- Turns Out They CAN Move Fast (When Lawyers Get Involved)
After a month of getting nowhere, I'd had enough. I sent a demand letter to their legal department.
The next morning, literally the next morning, a technician was at my house moving the junction box.
Funny how that works, isn't it? A month of phone calls gets you nothing. One letter to legal and suddenly they're on it.
But here's the kicker. They moved the box but left the fiber running through the damn tree. The problem I'd been complaining about for weeks was still there. And sure enough, after the first windstorm, I could see the fiber was already getting damaged by the branches.
- The $100 Middle Finger
I was done. Completely fed up. I called to cancel the rest of the installation.
Their response? "That'll be $100."
Of course. Of course they hit me with a cancellation fee.
Remember how I signed up during a promotion that promised free installation? Remember how there was zero mention of any cancellation fee during the entire signup process? Greenlight remembers different. According to them, I owed $100 to cancel an install they'd completely botched.
- The Silent Treatment
I disputed the fee over the phone. The person I spoke with said a manager would call me back. Yeah, I've heard that one before. Spoiler alert, no manager ever called.
I disputed it via email. Nothing.
They've just stopped responding entirely. They want their $100, but they won't even talk to me about it. Radio silence.
- Why You Should Run
This is why I'm writing this. So you don't make the same mistake I did.
I couldn't even get a fiber line properly installed without Greenlight putting me through a two-month nightmare of incompetence, unprofessional work, ignored complaints, and surprise fees.
If you're in Rochester, Buffalo, or anywhere else in Western New York and you're thinking about Greenlight Networks, please learn from my experience. There are other options out there. Hell, even Spectrum, for all its many, many problems, managed to provide better service than this.
Save yourself the headache. Save yourself the stress. Save yourself the mysterious $100 fee.
Stay far away from Greenlight Networks.