Great Value Vacations Omdömen 26 242

3rd trip with Great Value Vacations and it was perfect!

It was a great vacation, everything ran smoothly!

GVV fulfilled everything that was advertised in their package
We had an amazing trip.

I really appreciate that when I call Great Value Vacations, I get to talk to a real person! I had to contact the office while abroad. I spoke with Gabrielle who was very polite and professional. She agreed to research my question and get back to me and she did!

Our trip (Budapest/Vienna/Prague) was very smooth. We appreciated the easy use of the portal. I was able to print out all train tickets and vouchers before leaving.

The only suggestion that I would make are the hotels. Their locations (outside of the city centers) were not a problem for us as we enjoy more of the outside of town experience. However, this might not work for everyone. Maybe I missed that part in the description, but I would make that information very apparent to customers.

Overall, we were very happy with our GVV experience. I will use you/them again in the furture.

Sincerely,
Joan Fournier

We LOVE GVV. Every time we travel we use this wonderful company. They include flights and hotels and extra activities included in the price. We've gone to Scotland with them and just went to Paris with them. Everything was perfect and executed without any issues.

We have done multiple trips with Great Value and have enjoyed them all. In March we traveled to Porto, Lisbon and Madrid. It was a great trip, however it was much cooler than we anticipated! Also flying with Iberia was not our favorite. We paid for upgraded seating and the day we were leaving were notified that our seats had been changed due to a change in the configuration of seating on a different plane. I still have not been able to get a refund from Iberia for this change nor will they return my inquires. We have loved all of our trips with Great Value and found all the hotels to be outstanding as they were on this latest trip. My only complaint has been with Iberia which is out of the control of Great Value.

We had a terrific time. I would have loved more time in Prague, but our timeline only allowed for 1 1/2 days.

I have used Great Value Vacations for two amazing trips and they have been absolutely incredible! From the very beginning of our experience, this travel agency proved that exceptional service still exists and at the heart of it all was Kerrie Morrow, our Travel Operations Coordinator who redefined what it means to truly care for your clients.

Planning a trip is one thing, but planning a honeymoon while planning a wedding comes with an entirely different level of emotion, pressure, and expectation. Kerrie didn’t just meet those expectations, she exceeded them in every possible way. When an unexpected passport issue arose, something that could have easily derailed everything, Kerrie immediately called me and told me I needed to expedite my passport and sent me all the information to do so. She went far above and beyond, guiding us every step of the way, staying proactive, and ensuring that everything was handled in time. She even followed up with me a few days later to make sure I had received my passport!!!

Kerrie and Great Value Vacations made our vacation truly easy and enjoyable! Thank you guys for everything you do and cant wait to book our next trip!!!!

Rome and Amalfi Coast were wonderful. I was surprised by how nice the hotels were and everything was very easy to navigate.

I was unhappy with being charged extra fees for making my reservations by telephone. I was unable to book the vacation dates online after several attempts. I was informed that I would be charged extra for booking through an operator and I went ahead and paid the price. This left me feeling dissatisfied and ripped off. Not everyone has the computer skills to complete an online reservation. I don't know when you started that fee policy but I have booked many trips with your company in the past by phone without an extra charge. Please reconsider that fee policy. In the future, if I am unable to book via my smartphone, you won't have the pleasure of my business.Apparently, I was able to book my previous trips with you via your app but was unable to navigate your site to book this particular trip. The hotel was lovely, clean, with attentive staff.it's location was very convenient.

Everything was taken care of and we were able to enjoy a trouble free vacation

Our group had the best experience of Greece and Italy. Thanks to the most patient and fun tour guide Gian Lorenzo, your love for your job shows it all . Until next trip.

The food was terrible at the resort, the worst we've ever had at a resort and we travel a ton. We were a group of 8 and everyone felt the same way about the food. It was so bad, we left the resort for lunch and dinner the last day we were there, we couldn't do it anymore. The rooms were good with comfortable beds and the concierge Joel was wonderful however many of the employees could be very rude.

Hotel with breakfast would have been great, we had to pay each morning. Otherwise it was pretty great!

The whole vacation was well planned out. We had ample time to make it to our next stop and enjoy the towns. The hotels were nice. I have always planned out my own trips but after comparing prices I could not have done this on my own for the same money. It was a great trip that went flawlessly. I did not have any interactions with the GVV staff because it went so well.

Economy flights turned out not to be non-stop; we prefer non stop. It made our travel super long. United Airlines mediocre. Air Canada very good.

The Woodstock Hotel in Ennis was not a castle hotel. Our package was titled “ Castle hotels” It was a 3 star hotel; mattress terrible, understaffed hotel restaurant. Food was good though.
The Lough Rynn Castle hotel had us stay in an out building away from the castle and it had a bad musty odor .
We loved the Green Hotel, Dublin, top notch. Great location, great food. Very comfy!

The Cabra Hotel was good but we were put in a new area, called the cottages. We would have preferred to be in the main hotel .
The Barberstown Castle Hotel was lovely. We paid you an upcharge to stay here . Bed needed new mattress.

Food was excellent at all hotels.

Enterprise rent a car was seamless; no issues whatsoever. Location for pick up in Dublin was great. We had a little hard time finding the return location at the Dublin airport but everything else was great; super efficient.

My second time booking a “Castle “ tour in Ireland. Not sure I would do it again.

We're a repeat customer of Great Value Vacations. We've bought vacation packages 5 times in the last 12 years. Every time it has been satisfactory. Once we tried a different company and they didn't deliver at all, just canceled our vacation a month before it was supposed to happen, leaving us with the headache and expense of quickly planning it entirely ourselves. Great Value Vacations is highly dependable. Although the location or quality of hotels aren't "top tier" they're a "great value" as the name suggests, and the package deal is lower than the cost of booking each included item individually, so there's both monetary savings and time savings. The hotels are decent. Never a roach motel. They don't fill every minute, so i recommend that you check out tripadvisor for additional excursions, or you can simply relax or just casually explore the numerous destinations they offer.

Edit: After reading other reviews, I'll include more of "what to expect", being we've used this company so many times. I give this 5 stars judging how the company operates, and the an outstanding total bang for your buck. But remember this is a "Great Value" and with value comes some obvious caveats. 1. Flights tend to have connections, but they're always reasonable, sometimes a little short, so be ready to move quickly when you get to your connecting airport.
2. Hotels are either very nice but not a super convenient or pretty location, or they're in the heart of the action, but somewhat lacking in quality or tiny. Or somewhere in between. But they're always reasonable.
3. They frequently outsource major portions to other companies, which turn them into either a bit of a black box on expectations, or it can be extremely detailed. But every time, they've delivered on their promises. Great Value Vacations may provide a voucher with the outsourced company's info, and you may have to do your own research for more info beyond the voucher.
Every time, Great Value Vacations has delivered on what they were selling, and price of the total package is well worth it.

We have used Great Value Vacations for several trips and have come to expect great service. For this trip, we were booked into the Bailey Hotel in London, which was an outstanding experience. The location was perfect. It was close to the Underground, and all the major tourist attractions were within a 15-20-minute subway ride from the hotel. The excursions were well planned and were very enjoyable. The entire trip was stress-free and enjoyable.