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Since purchasing my Kia Optima from Gravells - Kia Bridgend in 2022, there have been consistencies in issues since within the first 6-months of purchase. I was informed that a standard "thorough service" was performed prior to taking the car from the site. As always when purchasing a new car, I took it to my trusted mechanic to get it checked. The result was that NO oil change was performed and that ALL filters had NOT been changed. Evidently, this "service" was not conducted - if it had been, all of the above would have been changed as a standard car service. "As a courtesy", the car was brought back in for a service where the filters were changed, the thick sludge for oil was changed, and the break fluid was changed. Fast-forward a year - the Master Cylinder and ABS had failed due to the issue with the breaking fluid - the only ones to have changed the break fluid, as stamped, was Gravells Kia Bridgend. A thick green unknown liquid was throughout the breaking system leading to the Master Cylinder and ABS to fail at the same time - costing me an additional £2500. Unexpectedly, they had initiated that my trusted mechanic for over 30-years was at fault. I was swift to shut-down such an accusation attempt that was made to divert away from the real instigators of the issues. Immediately taking the car away from the garage after the "repairs", my engine light [yellow warning] comes on with issues to the accelerator on the middle of the motorway, to which I had to pull-over during evening commuting time. Fast-forward 1-more week; the engine is making a strong, deep, intermittent noise which seems to be associated with the timing chain/clutch. The latter issues were NOT apparent when I took the car into Gravells Kia - Bridgend, however, all started immediately after leaving there.

At present, this case has been forwarded to the Motor Ombudsman, and a trusted solicitor, who is currently reviewing all collected evidence - videos & pictures from the thick, sludge, oil upon purchasing, the stamped book in which Kia Bridgend had confirmed the break fluid change, reviews conducted by my trusted mechanic, and each money-centered correspondence from them.

I would STRONGLY recommend that should you be in the position to search for a new car that you stay well away from GRAVELLS KIA BRIDGEND.

Always excellent service from all the staff at Gravells Kidwelly. I've had my last few cars from them and I wouldn't go anywhere else. Gareth is great from start to finish and always on hand to answer any questions you may have even stupid ones!

Absolutely over the moon with our new Scenic, excellent service from start to finish made easier with the sales executive Gareth Postlethwaite who has been fantastic with updates of what’s happening, if you want great service go to Gravells and see Gareth

Excellent customer service from Gareth in finding the perfect Renault Zoe, and smooth handover with Kevin. Highly recommend using Gravells of Kidwelly for sales and service.

Gareth was amazing help and made sure I picked the right and most suitable car for me

Always fantastic customer service at Gravells. A warm welcome greets you as you walk in and all staff members are so polite and helpful. We’ve been going to Gravells for years and wouldn’t go anywhere else. Huge shoutout to Jason and James who recently helped us change our car, both so helpful! We’d highly recommend Gravells to everyone! Amazing customer service always!

Outstanding service from Mike and team, very warm welcome, nothing was to much trouble, would deffinately recommend, look forward to coming back in the new year!
Thanks once again..

Around two half years ago i purchased a second hand Kia Picanto from Kia Bridgend through salesman Mike Green and have just returned to order my new car as I had such a good experience and wasn't disappointed on this occasion either another big thankyou to Mike Green for keeping in touch with me and his help with overseeing my purchased.

Recently bought a new kia sportage and the staff was really helpful in helping me choose the right model for me

I received excellent service from Bilal at Swansea Kia when I bought my EV3. He kept me informed every step of the way and made my buying experience very special. Can’t recommend him and Kia Swansea enough.
Bradley

Well what can I say. Amazing service and experience from start to finish. Gareth was very knowledgeable and was on hand to answer any questions at anytime. Even when I felt I was being a pain he understood and explained everything.
Choosing Gravells Renault for our new car was our best decision.
Thank you Gareth.

Gareth made the whole process so easy. He was always on hand to answer any questions and very knowledgeable about the car.
A big thank you Gareth P

I would highly recommend Gravells, I've had a fantastic experience purchasing a second hand car from them this week.
From beginning to end Gareth made the whole process great.
Gareth offered sound advice helping me to find the perfect car and he was never pushy.
No stress involved as all the paperwork is sorted out for you, all you have to do is drive away!
Gareth and the team really do go out of their way to make you feel special.
I highly recommend using them.

Brilliant team and great customer service, very helpful and friendly and always accommodating to your needs

Excellent Customer Service with Gareth. He provided everything we needed. This is the fourth car we've purchase over the last few years for my family and Gareth has dealt with everyone of them.
Excellent team, highly recommend Gravells Kidwelly 👍

What an amazing experience from start to finished with Daniel Thomas in Gravells Bridgend. I recently purchased a Kia Sportage and Daniel’s service was 10/10. He was polite and friendly from the offset. His knowledge was next level and there was no pushy salesman pitches. Daniel made sure our experience was one to remember and he is a massive asset to Gravells Bridgend. He went above and beyond with all communication and made sure to keep us up to date with everything all the way to driving the car off the forecourt. Thank you for the best customer service I’ve ever experienced and I would highly recommend if you’re considering buying a car from Gravells Bridgend that you ask for Daniel Thomas you will not be disappointed.

I recently became eligible for Motability and was fortunate enough to be able to choose from several different options, including some premium makes.
What made the difference in making my final choice of a Kia Sportage was the Friendliness, Honesty and Communication of Jason at Gravells Narberth.
Not only was he extremely knowledgeable about the Motability scheme, he also allowed us a test drive in his own Sportage !
Even though there was a long lead time, Jason kept me informed throughout the process and provided honest updates about when the vehicle would be available.
His recent appointment as General Manager bodes extremely well for the continued success of the dealership.

We popped over to Swansea in September looking to upgrade our Sportage 3 to a Sportage 3 Hybrid, while there talking to Mr Bilal Rass, We had a chance to Test Drive a EV 6 GT line S. It was WOW WOW WOW, we went back and changed our minds. Bilal took us all the way though from start to Driving away today in our New EV 6 GT Line S, we are very very happy. Bilal is an Asset to Gravells of Swansea, No way pushy but a very Helpful Gentleman.
Many Many Thanks.

Can’t thanks Josh and Gravells enough for everything they have done for us. Collecting our new sportage today. Customer service has been excellent. Always feel well looked after and up to date. Big thanks to Josh.

Collected our new Kia Xceed 1.5 GT Line today from Gravells Swansea . Bilal the excellent Sales Executive guided us through the purchase process from start to finish was outstanding throughout.
Have been a Gravells Swansea for a number of years customer serve has always been excellent. I would highly recommend.