Gratsi Wine Omdömen 382

I’m thankful for your help in understanding the shipment delay. No discount (10%) is necessary. No one can control the weather. I very much understand. Thank you again.
Respectfully ,
Larry Tallon

My correspondence was prompt and clear. The message immediately solved the question that I asked, and the rep was kind and supportive concerning my issue. Thank you again!!!

Very quick response and offered me a 10% discount which is very much appreciated

The whole point of recurring shipments is to provide the customer with a product in a timely manner with no lapse in said product. Auto draft on 3/15 and it is 4/1 and still hasn't shipped. This would only be my third shipment -- the first two were timely. Contacted support and they did offer a 10% discount and stated would be shipping shortly. Two weeks later and nada. So cancelling completely as have purchased another product elsewhere.

Extremely long delivery times. Emailed about order and got no response… canceled my order.

The Gratsi team has always been helpful, fast in response to emails, and SUPER fair in making sure that shipments arrive on time. The wine is EXCELLENT. Thank you, Gratsi team!!

Very very prompt response to my order status. Thank you!

I Love the Rose and have been receiving for well over a year! Always great customer service and quick responses… I highly recommend Gratsi!

Although I had delayed shipment, once I received the wine it was delicious, and I received a full refund. That was completely unexpected , I appreciate the company acknowledging the complication and trying so hard to rectify it. I will be ordering wine again. And I will recommend this company , customer service went above and beyond and they have an excellent product

Changed to one of my saved ship to address on order minutes after placing it and took a few weeks to get in touch after I sent two emails and the answer was they changed it for me.
Now weeks later the order never shipped. Extremely bad customer service

This company is always helpful and respond efficiently.

Customer service has been very helpful and very responsive to the customer. 10 out of 10

I had just placed my first order and had a question about delivery process. I reached out thru email and the response was within minutes and very helpful. I have not even received the wine yet but they all ready won me over on Five Star customer service.

My experience with support team from Gratzi Wine was great. A quick response and fixed my delivery schedule immediately. Also the wine is fantastic!

This customer service is the best! Love everything about this company and their products!

The customer service for this company is excellent! They are very helpful & stand behind their product!

Great. Easy to get customer support. Great response time.

Gratsi makes it so easy to update your order! They are very helpful!

The wine itself is just...meh.
It was an easy (inexpensive) weekday glass or two or for sharing with people who have no wine preference.
Who knows if their claims are true, they aren't able to prove them regardless.
I recently placed an order for 3 boxes which typically last about 3 months while at the same time placing an order for their sparkling wine.
I received the sparking wine (was not good), however, but not the other orders of the boxed wine.
Their website can be confusing, not user friendly and while I didn't receive the boxes I ordered, I figured it was a website error which seemed to occur often. I then placed another order. Weeks went by and never received any of the boxed wine order(s).
Life gets busy and now it's been 6 weeks. Placed another order (website didn't show any history of previous orders mentioned above).
Almost 8 weeks later I receive 8 boxes of wine!
I reached out customer service and that was the most disappointing of all.
They took zero responsibility, instead stating that weather could have delayed shipping. Well, it's been i the 80's for the last 2 months and I received the sparkling wine within days which was placed at the same time. They said they sent out an email to customers about a delay; never received.....how convenient.
Oh, their 'resolution' with generosity is hilariously pathetic!
They said they'd give me 20% off future orders. At this rate with 8 boxes of wine it would be another 2 years before I'd need to place another order!
They refused to refund the wine which maybe is law but their lack of customer service is impressive.
I cancelled the 'membership" and will share my experience far and wide!
I do NOT recommend making any purchases for this company and/or signing up for their 'subscription" program.

Great customer service!!! Love the red wine!