The best wine and customer service ever! Over time I have contacted their customer service twice. Both times this company has gone above and beyond answering my questions. They stopped shipping to Mi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The rose, white, red, and sparkling I tried in a sampler. I’m pleased with all and making another larger order. I love the stories, music suggestions, and meal recipes to accompany the wines. What... Se mer
Best wine from a box I have ever had the pleasure to indulge. Nice smooth taste, very mellow (Red) and great value for the price. Can't believe it can be so good and NO sugar! Company also has exce... Se mer
The whole point of recurring shipments is to provide the customer with a product in a timely manner with no lapse in said product. Auto draft on 3/15 and it is 4/1 and still hasn't shipped. This wou... Se mer
Företagsinformation
Skrivet av företaget
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Kontaktuppgifter
4,3
Utmärkt
382 omdömen
Har besvarat 32 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was so impressed with the quick…
I was so impressed with the quick response to my question about the shipment. Way to go!!!
9 april 2026
Omdöme utan inbjudan
Excellent customer service
Their response was prompt even outside of business hours on a holiday weekend!! And their explanation was more than sufficient to assuage my concerns about continuing my subscription. I have referred your company already and will continue to recommend Gratsi wines.
3 april 2026
Omdöme utan inbjudan
My shipments were damaged and never…
My shipments were damaged and never arrived. TWICE. Both times I had to contact Gratsi. Horrible customer service.
8 april 2026
Omdöme utan inbjudan
Customer Support
I received an immediate response to my email to customer support! It is so nice to not only receive a response but a kind and personal one!!
7 april 2026
Omdöme utan inbjudan
Response was quick Thai you Eunice!
Response was quick Thank you Eunice!
6 april 2026
Omdöme utan inbjudan
The wine is great but don’t expect to…
The wine is great but don’t expect to receive it anytime soon.
30 mars 2026
Omdöme utan inbjudan
LOve the red I am a dry wine drinking…
LOve the red I am a dry wine drinking and yours yes all the way. Thank you for your reply back. Nancy Morton TX
7 april 2025
Omdöme utan inbjudan
Customer Service
Quick response to a question I had regarding delivery. And, such an amazing product. My go to red table wine.
7 april 2026
Omdöme utan inbjudan
Great customer service!!!!
7 april 2026
Omdöme utan inbjudan
I was never notified about my delivery
I was never notified about my delivery. I missed a very important holiday plan because I did not get notice of when I would receive my order.
29 mars 2026
Omdöme utan inbjudan
Gratzi Customer Support was exceptional!!
Gratzi Customer Support was exceptional. The response to my inquiry, and all further communications was prompt and thorough. They also offered me 2 options to resolve my concern, and both were reasonable and offered value. Problem solved all within an hour (max). I couldn't be more pleased. Above and Beyond! Well done, Gratzi Customer Support!!
6 april 2026
Omdöme utan inbjudan
Exited to get my wine and the customer…
Exited to get my wine and the customer service is on point..... Grazie mille
4 april 2026
Omdöme utan inbjudan
THE BEST !
THE BEST !! Customer service is superb!! They answer right away and are so helpful !
5 april 2026
Omdöme utan inbjudan
Great wine and excellent customer…
Great wine and excellent customer service!! I highly recommend
4 april 2026
Omdöme utan inbjudan
Superb customer service
Prompt and friendly response as well as addressing the issue.
3 april 2026
Omdöme utan inbjudan
Customer serVice dept made my…
Customer serVice dept made my experience great. thanks for the kind assistance
3 april 2026
Omdöme utan inbjudan
Excellent customer service
Excellent customer service. I would recommend this company to anyone.
2 april 2026
Omdöme utan inbjudan
This wine for the money can't be beat
This wine for the money can't be beat. I prefer dry red. This one is smooth and full bodied enough. It's my everyday wine and would happily serve it to guests.
The customer service is the Best!
The only problem we've had was occasional delay because of weather.
2 augusti 2025
Omdöme utan inbjudan
3-16-26 ordered
3-16-26 ordered
No wine have sent 5 emails
No response
No phone number have cancelled and asked for a refund
What now
No stars at all will never do business again whom to file a complaint for fraudulent actions?
31 mars 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.