Superb Irish Company . The hampers were praised by people I sent to and the communications and delivery exceptional. I spoke to one of the staff there and could not have been more helpful.The artisan... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've placed orders with Grape & Bean twice in the last year. The experience was excellent both times. They have a good selection of high-quality, and good value, products. The web site looks good a... Se mer
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Niamh was great in dealing with my query over the phone and together with her colleague they ensured my gift went to the correct address. I’ve tried to send another order but it’s still defaulting to... Se mer
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The wine I initially ordered was not in stock. They contacted me almost immediately and offered a change, which I happily accepted. Customer service appears to be an area in which the company thrives.... Se mer
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Företagsinformation
Skrivet av företaget
Gourmet food, wine & gifts from real sustainable family producers Shipped direct to you door in Ireland plus 24 other countries worldwide
Kontaktuppgifter
Portlaoise, R32DYX4, Dublin Road, Irland
- +353 57 8656178
- hello@grapeandbean.ie
- grapeandbean.ie
4,8
Utmärkt
218 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Grape & Bean
Thanks Dawn
Great service
Great service. Lovely presentation. Recipient was very happy. I would recommend 100%
8 april 2026
Svar från Grape & Bean
Thank you Rosie 🙂
Great products
Great products, great for gifting, easy to order, super communication and really fast delivery. Will use again. Thank you!
1 april 2026
Svar från Grape & Bean
Thank you Fiona 😊
12/10
Excellent prices, excellent products and outstanding customer service. 10/10 would recommend!
8 januari 2026
Svar från Grape & Bean
Thank you very much for your order and lovely review Jessica
Very satisfied customer
Very satisfied customer, this company consistently exceeds expectations with their attention to detail and commitment to quality.
29 mars 2026
Svar från Grape & Bean
Thank you Denise. We don't always get everything 100% but we really do try. Thank you for the lovely feedback
Birthday gift.
Great choice of red wine to choose for a birthday gift, fast and prompt delivery and a very happy recipient. Thank you Greap & Bean.
26 mars 2026
Svar från Grape & Bean
Thanks Sheila
Great gift ideas
Great gift ideas, amazing quality of products, and fast delivery, I’m very impressed and will order again!
20 mars 2026
Svar från Grape & Bean
Thank you very much 🙏
It was a gift for someone else but they…
It was a gift for someone else but they rang to say it was beautiful so thank you very much!
26 november 2025
Svar från Grape & Bean
Thank you for your order and kind review. We're glad they liked the gift 😊
Svar från Grape & Bean
Thank you Caroline
The recipient of the gift hamper was…
The recipient of the gift hamper was very pleased
2 december 2025
Svar från Grape & Bean
Thanks for the review John. I'm glad the recipient was pleased 🙏
From start to finish I ordered
From start to finish I ordered. Here next day.Beautifully boxed 📦 and so personal ill buy again .So go on treat someone or maybe yourself
2 december 2025
Svar från Grape & Bean
Thanks Sheila. We're very happy to help :)
Svar från Grape & Bean
Thank you 😊
Delicious coffee
Lovely coffee, great service and delivered very quickly by a small Irish company.
28 november 2025
Svar från Grape & Bean
Thank you 🙏
Svar från Grape & Bean
Thank you Sandra 😊
Fantastic quality chocolate and fast…
Fantastic quality chocolate and fast delivery service
19 november 2025
Svar från Grape & Bean
Thanks Emma
Bought as a gift and recipient was…
Bought as a gift and recipient was delighted with it
13 november 2025
Svar från Grape & Bean
Thank you Carmel
Btl of wine missing missing from both…
Btl of wine missing missing from both hampers. Still waiting for refund, had to get chargeback.
13 oktober 2025
Svar från Grape & Bean
Hi Nuala
I am very sorry that you had that experience. You are right. We forgot to include an item in your hamper. There is no excuse. It was our mistake.
Our number one priority every day is to make our customers happy. That's it. So when we mess up, we do everything we can to make sure it won't happen again. In this case, we called in all our staff and re-trained the picking process again. We have also initiated a new double and triple check procedure.
We did issue a refund to you immediately. You would have seen the screenshot of the confirmation that we sent you. When you said that your bank was refunding you, were were happy that you seemed happy with that. Your bank contacted us for authorisation for the refund and charged us a whoping fee on top. We authorised that immediately so that you would not experience a delay. I really hope that they have refunded you by now.
As the owners of a small family business, we apologise again for your experience.
I hope you don't mind me taking this opportunity to assure you and anyone reading, that this was a once off. Thankfully the vast majority of our reviews are 5 stars. To be honest, we can't afford to be getting anything else. All we have is our reputation.
Thank you for choosing us in the first place and if you are brave enough to choose us again, we promise to prove ourselves to you 100%. If not, we understand and apologise again for our mistake.
All the best
Tony & Margaret
I was really disappointed my order…
I was really disappointed my order arrived 3 days later instead of 24 hours later. Also my message was not delivered with the gift so my sister had no idea who had sent it. it was a complete disappoiontment and i wont be using you again
5 november 2025
Svar från Grape & Bean
Hello Eithne
Please accept our apologies for your experience. We are also disappointed. Our goal is simply to make people happy, both the sender and receiver of a gift.
We did include the message but a new member of staff put it on a card, thinking that it would be a nice added extra in the gift. Unfortunately, these can get lost in the packaging sometime. That's why we normaly print the messages and stick them on the inside lid so the recipients can't miss it.
As for the timelines, we shipped the order the day after your order came in in the evening. Our courier delivered it the day after that. This is about as quick as it gets in Ireland. However, I am sorry that we did not meet expectation on this. It may have come from our "Thank You" email where we say that our couriers usually deliver within 24 hours. Of course, we have to receive the order, prepare it and give it to them first. We will review this choice of wording in case anyone else takes it up that way.
Hopefully, you can accept our apologies and the sincerity of our response. It can be difficult to convey the sincerity in this situation but please note that bad reviews are taken very very seriously here. As a small family business, all we have is our reputation. We put our heart and soul into making people happy every day. Thankfully our 5 star reviews indicate that we acheive that most times.
We regret that we were unable to impress you this time but I promise that we will continue to try our best to make all our customers happy every day.
All the best
Tony & Margaret
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