Grantham's Omdömen 

This review is a follow on from my review of 7th July 2026 regarding the return of my deposit from Granthams which was agreed by the general manager. I have enclosed a letter i sent to him via email also i posted a letter the same day first class. I have had no communiction in this respect to eitherfromhim. Today i telephoned promises to pass on messages for people to call back have not materilised. So i will be making a claim in the small claims court for the return of my deposit plus interest and compensation. Forthis i must give 14 days written notice they have had 7 days this review gives them another 7.

For the Attention
General Manager
Grantham Caravans
Grantham
Lincolnshire
NG31 7UH

Dear Mr General Manager 13th July 2026

Vehicle Sales Order 5190 Refund of My £1000.00 deposit as agreed by yourself.

To date I have not have not received my deposit as agreed by yourself despite several calls and emails to your sales people promising it will be actioned.

I expect that you have seen my comments on Trustpilot and Google reviews which I wrote in sheer frustration as nothing had happened. I also removed names of people as Grantham Caravans were not happy I had named them. There was a note at the bottom which was a request to contact me to discuss why you had not repaid me or just repay my deposit .neither has happened.

My reviews tell part of the sad story but I left out this part for which I will now enlighten you.
On Thursday 18th June 2026 we arrived at your site to collect our 2026 brand new Coachman VIP 565 the following happened which you may or may not be aware of.

When we were looking over the caravan my partner was looking for the floor carpet
which she found under the nearside rear bed. She found that the carpet was wet and there was quite a pool of water on the floor. The demonstrator stated it must be where the cleaners have not dried the floor properly when cleaning under the bed.
I then looked under the front nearside bed and found that there was a large piece of sodden cardboard.. It transpired that the caravan had only just been jet washed that morning and that the compartment outside door locker seals had not stopped the ingress of water.
Then on inspection of the outside of the caravan at high level on both sides there were small black streaks and the paintwork was greyish compared to the lower paintwork. I asked the demonstrator if the caravan had the Diamond Bright paint treatment that I had asked for had been done. He went away and came back and informed us that it had not been carried out. We were flabbergasted to say the least after waiting nearly five weeks.
The cleaner then tried to remove the stains with what I would guess was a propriety cleaner it made no difference. Then the sales manager arrived with another person and explained they were going to try and remove the stains with a mild T Cut abrasive.
This they tried and the stain came away after vigorous rubbing with a cloth and T cut and as I can rightly say a part of the paintwork. The caravan had obviously not been painted correctly to allow ingress of dirt. I pointed this out to the sales manager that it would have to be stripped and resprayed not was acceptable. We then also noticed a dent in the nearside panel at high level in the rear at the rear of the caravan.
The sales manager said that it could all be corrected and the Diamond Bright application could be applied which would mean further delays in time in getting it completed. I pointed out it would incur us extra costs in expense and time inconvenience which we were not going to agree to considering we were buying a brand new caravan which should have been prepared correctly.
I explained to the sales manager that taking all the points which I have outlined in this letter to out that the caravan was not fit for purpose and we were not prepared to accept it.
I cannot express how disappointed and frustrated that we were that after all this time and effort our dream of a new caravan was dashed.
Then as you know after your sales manager had spoken with you an agreement was made to refund my deposit and he telephoned me on Saturday 20th June 26 to confirm this
.
In this respect I waited telephone calls were made emails sent for which I had no replies. Very unsatisfactory and not good business practice.
I have tried to be amicable and keep calm during this sad episode which has affected my health somewhat with the stress and strain of it allbeing 79 years old

In conclusion I hope that you as a gentleman you will keep to your word as promised to repay my deposit. I would also like expect my deposit to be paid back by Friday 17th July 2026 if not before. I hope and trust in you that I will not have to take any further action against Grantham Caravans.

Yours Sincerely

Mr Alan L. Brown.

I ordered a part online for my caravan, which was easy and straightforward, and was amazed it was arriving the very next day. Well done Grantham caravans 5 star service

Good price and delivered within 24 hrs. 10=10

Great products at a competitive price. Sales staff cant do enough for you.

I waited a month for the truma inlet, to find out i had cancelled it,so back on the Internet and found Grantham's so i found the part again and order it, again and wow what service, they kept me informed all the way and best of all it took 12 hours to receive the part ,Grantham's is now top of my list for caravan parts thank you for your speedy service. Paul

Quickly despatched, easy to order from their website, will use Grantham's again

Super fast delivery and great communication. Thanks

Great service,placed an order with Grantham's which arrived quite quickly, unfortunately there was a mix up and I received the wrong item, a chat with Amanda soon sorted the problem for me ,as it happened I decided to keep the wrong item as I can use itso saved sending it back ,Amanda was great and after sorting prices ect I received what I wanted next day ,as far as I'm concerned I would highly recommend this company their customer service is first class thanks to everyone for your help I know where to come when I next need something

Two stars given only because items that were received were in exceptional condition. Stars lost because of extremely poor communication. We ordered an awning returned by a customer owing to wrong size for their caravan. Awning arrived in condition as advertised however crucial parts were missing making it impossible to use. Contacted Granthams immediately to report missing items and I was asked to email photos of what was received. I did this immediately along with a list of items received and items missing. I received no response and was telephoning daily, sometimes more than once, and although promised never received a call back. Eventually I emailed the MD and said that I was going to cancel the order and I wanted a full refund. I never received a response from him either, not even an apology. This was now entering the 6th day since receipt.I did however receive a call from Joe who advised me that I would receive the missing items direct from Camptech, which did actually happen 48 hours later.
I will never use Granthams again, not because of the standard of the goods received but because of the extremely poor communication

Good experience from ordering to delivery. Product was as expected and it was delivered within the timeframe.

Excellent service with speedy delivery.

We bought a motorhome from Granthams at last years summer show and from paying the deposit to eventually selling it back to them at a loss 11 months later, we had nothing but hassle and stress from day one. The sales person gave false information. The vehicle had to be returned several times for numerous problems under warranty and spent more time at Granthams than with us. Eventually we were given a date to pick it up and on arriving there found they weren't expecting us and none of the work had been carried out!! Our overall experience with Granhams has been a complete nightmare from start to finish and I would urge anybody thinking of getting a motorhome Avoid Granthams!!!!

Fast delivery and very pleased with my purchase. Thank you

Easy to navigate the website for the lock barrel I required and very competitive pricing.
Confirmation email straight away for my transaction.only ordered a couple of days ago so still awaiting delivery.
Many thanks Nick.😄.

Bought an air con unit for my caravan. Cheapest price I could find and it arrived when they said it would!

I think Grantham's are terrific.
Good products, decent prices and fast delivery.
One product I ordered was out of stock, but I was given an expected delivery shipping date. In fact, the item arrived well before the expected shipping date. I wish all dealers were as good as Grantham's.

When I ordered my polarary air con I was told it would be early July and on the 9th it turned up as hopefully expected. I’m absolutely thrilled as we away the following week with 4 dogs. I texted Mitch with a quiry about are brackets included and the response was within 15 minutes. Well done Granthams, you have come through yet again 😁😁😁😁 happy campers yet again.

Grantham's provided an excellent service by helping me identify the correct replacement light for my motorhome and than fulfilling my order with no drama.

Order process simply , a little slow to update order progression.

When they did confirm, they stated it would be sent by parcelforce 24 hr delivery service . That's where these companies just don't then take any ownership , it's gone not my responsibility now !
I guess me sitting at home awaiting delivery didn't matter to them not Royal Mail .
Now if this was a £20 order you take the chance and if it's left with no one home then you take the chance , but an order of this size and cost I wanted to be home , didn't want this sitting around outside my door for people to see .

Guess what it didn't arrive, contacted company who just didn't give a damn , they just said we do state 3-5 working days . You're missing the point , if you intend to deliver in 3-5 working days then fine tell me , set up the courier and let me track it , knowing its gonna be 3-5 working days.

You didn't , you pay for 24hr delivery service , tell me the CUSTOMER (being the clue here) that you've sent it on that specific 24hr delivery service and it will be with you tomorrow, provide the tracking details, but then it doesn't arrive !!!

I messaged Grantham's both live chat & WhatsApp , they didn't want to know , rubbish customer service , rubbish arrogant company , would never use again.
I can just imagine there response to this , it will either be none or some waffle stating standard terms , oh we are sorry bla bla bla . Save it . Take it on the chin and do something about it.

Excellent company firstly highly competitive prices, good fast service/ delivery and excellent communication.