Grainger plc Omdömen 

I recently had a very positive experience with Grainger PLC while searching for an apartment at the Barnum Building in Nottingham.

In particular, I’d like to highlight Saleena, who was available at very short notice and went above and beyond to help me. She was incredibly helpful, accommodating, and responsive throughout the process. Despite my limited timeframe to move, she made everything feel straightforward and stress-free.

The only downside to my experience was that some other members of staff were very difficult to reach and appeared unavailable most of the time. Additionally, my name was initially not added to the waiting list, which unfortunately resulted in a loss of valuable time.

Overall, despite these issues, my experience was made positive thanks to Saleena’s professionalism and dedication, and I appreciate the support she provided during a time-sensitive move.

We had a really great experience thanks to Molli. We had quite a few things that we wanted & our timeframe changed a couple times which we were very much accommodated for. Extremely friendly and approachable - very happy 😃

absolutely no interest in behaving legally, ethically or kindly. will refuse to fix obvious issues then kick you out because the property needs renovation with no sign of your deposit. cruel, sketchy and without any humanity or even basic professionalism. greed upon greed.

Ever since I first contacted them, it's been a smooth sailing. It's been 3 years and my properity manager Luke has been the best thing ever. Every problem and every query has been met with on-time response and earliest & effecient solutions.

It is the third year I live in Clipper Quay in Salford, witnessing the deteriorating serivce of Grainger.

We reported the problem of maggot on the ceiling in early October 2025. A staff (a female) came and said that it is due to the food on the floor. It is so non sense because all the food there are unopened soft drink and sealed snacks. And no maggots can be found around any food at all. They are found on the ceiling and wall.

There is no follow up until we are renewing our tenancy in mid October. The senior staff (a male) sent an email, saying "there have been concerns regarding improper waste disposal ans storage of food within your apartment" and "(the renewal) ...has been on hold for the time being"

I immediately made an objection on his incorrect comment and wrote an email to "feedback graingerplc co uk" to complain the dishonesty of their staff. She lied, made up fake report to her senior and just tried to blame us. They just do not want to take any responsibility re the maggot problem.

Grainger ignore our complaint completely. And I complained directly at the reception desk, re that staff's dishonesty and made up fake story. Still no response from Grainger.

In November, the senior staff (the male) told us the tenancy will not be renewed.

Really nonsense.

James the building manager at Tribe East apartments in New Islington has been fantastic. He went above and beyond to help us sort out an issue with the flat and I’m so grateful.

I’ve lived in my flat for 8 years and loved it, the handyman helped me find a amazing bigger flat he’s so lovely and kind and helpful with everything we always need he always make sure everything’s fixed straight away extremely talented our landlady has helped so much with my new flat making it a lovey home that’s perfect for us she’s helped with everythig she can with my health and safety with my disability and she’s the loveliest woman ever always gets everything sorted after 8 years of living here I plan to stay again for a lot longer due to how helpful and lovely this company and landlady are

A complete waste of time. Shown properties, ghosted right after, then told they’re gone every time. Slow replies, carelessness, constant disappointment. If you want to be strung along for days, frustrated, and time wasted, use this agency. Absolute joke.

Sarah and Lacey helped in making the Barnum renewal process go smoothly.

When you first move in, everything feels smooth. The staff are friendly, respectful, and helpful during your tenancy. Unfortunately, the story changes when you decide to leave.

When I moved out, problems began. First, they seemed determined to charge as much as possible, not based on real bills or fair assessment. For example, there was a very low-quality table in my flat — so poor that even placing a plate on it would remove the colour. Yet during check-out, they described it as “one of the highest quality” and tried to hold me responsible for its condition. It felt like they wanted to replace it with another low-quality table and present it to the next tenant as “new.”

Because I purchased my own home, I left before my tenancy ended and ended up paying nearly two months’ extra rent. From the tone of the letter I received from management, it was clear they were not happy I left early. The letter felt more threatening than professional.

Another bad experience was with parking. I informed reception that I had bought a car, but a week later I received two £100 fines for “illegally using” one of their spaces. I had already told them about the car, so this clearly came down to poor communication in their own team — but I was still issued the fines.

In short: during your stay, the staff are polite. But when you leave, be prepared for extra charges, poor communication, and an approach that feels more about extracting money than treating tenants fairly. In Ireland, my renting experience was far better — this was unfortunately my only UK renting experience, and it was not a positive one.

They are horrilble, rude, disrespectul and they just collect your personal data pretending that they are going to send you an offer. They asked for a lot of personal details pretending they will send me an offer and after I gave them my details, they never replied back with an offer. When I complained about this, they just ignored me.

Now on week 2 - zero contact.
Complaint is being escalated to the relevant authority.

July 23 - message sent to Valentine Agamah
July 24 - message sent to feedback at feedback@grainger
July 25 - message sent to Eliza Pattinson
July 28 - message sent to feedback at feedback@grainger

ZERO RESPONSE

Conner is a nice person to lead the room tour remotely while I am away in Scotland. He answered my questions promotely and nicely. Definitely recommended this place.

Louise has been very helpful with my vacating process. Responds rapidly to emails and copies in the relevant staff departments. She clarifies all my inquiries and simplifies everything.

Deanne Coss was extremely helpful at every step of the process! She was responsive, and knowledgeable. Highly recommend this letting agency for their excellent service!

Poor Data Handling & Aggressive Follow-Up – Avoid

I made a simple property enquiry via Rightmove, and suddenly found myself bombarded with unsolicited emails from Grainger Plc. I never gave consent for ongoing marketing or repeated contact.

Their communication style is pushy and impersonal — the kind of operation that seems more interested in harvesting data than providing a decent customer experience. If they want people’s business, they should consider a more respectful and transparent approach.

I’ve now requested deletion of my data under GDPR. If I hear from them again, I will be reporting the matter to the ICO.

Avoid unless you enjoy spam and poor handling of your personal information.

Deanne has been so helpful during the set up process - looking forward to move in!

I currently reside in Weaversyard, Newbury a Grainger development for 2 years. Fantastic property and a great community, I can confidently that won't have been possible, if not the amazing team of Kim, Rachel, Carmen & Lynda. They're tirelessly committed to ensuring that tenants like myself enjoy our tenancy and worry less about maintenance. The well organized events & activities always add the family and personal touch and always delight to attend. Kudos to the entire team at Weaversyard and Grainger business model.

Saleena showed us around the Gilders Yard building in Birmingham. She was a great host and answered all of our questions well. She showed us an apartment we were not intending on seeing and we absolutely loved it! Thank you Saleena :)

I’d been struggling to find the right place for months, and with my work schedule being mostly night shifts, it made the process even more difficult. I’m only available on Mondays and Tuesdays, which isn’t the easiest timeframe for viewings considering my sleep patterns as well, but Deanne, the Senior Leasing Associate from Grainger, was incredibly patient and understanding throughout.

She went out of her way to accommodate my availability and made the whole experience smooth and stress free. Deanne showed me around the Pinyard in Leeds, gave a clear and informative tour, and answered all my questions without any pressure.

I’ve now secured a home at the Pinyard for July, and I genuinely believe I wouldn’t have managed it without Deanne’s support. Her professionalism and kindness really stood out.

Thank you, Deanne, you’ve made a big difference!