Grainger plc Omdömen 

849
•
TrustScore 4.5 av 5

4,3

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I would not recommend Grainger to anyone. Whereas the apartments are nice and well kept - the services and maintenance is extremely poor. Elevators are leave unfixed, car parks left unsecured. Mainten... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I’ve just moved into Glasshouse Square and I’ve had a really great experience, with many thanks to Maisie W. I went from requesting a viewing to securing an apartment in less than five days. Maisie re... Se mer

Betygsatt 5 av 5 stjärnor

Very grateful to Ms Miranda Rowe and Adrem Ltd for providing a caring and professional service and quickly providing bathroom taps that can be used by someone with limited dexterity. The original cont... Se mer

Betygsatt 5 av 5 stjärnor

Bibban was extremely kind and courteous! She fully understood our requirements and walked us through the amenities of the building and showed us apartments to our liking. Furthermore, she was extremel... Se mer

Företagsinformation

  1. Hyresförmedling

Skrivet av företaget

Established in Newcastle, England in 1912, Grainger plc is the UK's largest listed residential landlord and manager. We believe in creating great places for people to live, work and play.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

849 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 90 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(849)

65 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Excellent Grainger staff

The staff at Grainger have been absolutely fantastic. The team have been incredibly supportive and swift with their help throughout my entire tenancy. I want to give a specific thanks to James and Mark who have been particularly helpful. Thank you!

28 februari 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

The appt was rotting

I complained about a hole in the kitchen for months! Months! They said it was just a squeaky floor (thanks to then building manager Katie Castle) and ignored the many issues of mould that kept arising.

When they finally did look at what the matter was they realised my kitchen had been rotted well before I even moved in and had to be evacuated immediately! I’d been asking for this to be addressed for months!

The best bit was how they placed me in a travel lodge that had a bed bug infestation so I had to leave tha and couch surf while they found me another unit. The next unit the found, which they denied giving me permission to look at before agreeing to move in was smaller (they said it was bigger than my last unit) and inexplicably more expensive. I was desperate so had to take it.

Can’t say enough warnings about dealing with this company who has no idea on what it takes to do the right thing or keep their employees accountable for over promising and under delivering.

1 februari 2026
Omdöme utan inbjudan
Logotyp för Grainger plc

Svar från Grainger plc

Thank you for sharing your experience. We’re genuinely sorry for the inconvenience caused. After concerns about the kitchen floor, our checks revealed an underground leak that compromised the subfloor. Once the home was deemed unsafe, we ended the tenancy on safety grounds. To help, we arranged a nearby hotel and confirmed reasonable food costs would be covered; when issues arose, we offered to move you, but you chose to stay with family. We also covered packing, storage, and relocation of your belongings, and offered another apartment in the building on a new agreement at £50 above your previous rent. After six months, the keys were returned without notice and an outstanding balance remained despite attempts to resolve it, so the matter proceeded through the court process and a judgment was issued. We regret the situation and aimed to act fairly and with care throughout.

Kind regards,
The Grainger Team.

Betygsatt 5 av 5 stjärnor

Molli has been so helpful

Molli has been so helpful! She arranged our viewing within days of our initial enquiry, answered all of our loaded questions and has been so attentive. So appreciative of how quickly and how detailed this process has been, big thank you, Molli!

24 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Maisie has been incredibly helpful

Maisie has been incredibly helpful. She is responsive and knowledgeable of the properties and application process. Throughout my application process, she was a great point of contact if I had any concerns or questions. She was also very amiable during the viewings.

25 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thank you Molli!

Grainger have been extremely helpful in finding a property. In particular, Molli has made sure we found the property we were looking for, she gave us all the details we needed and we didn’t feel rushed at all when viewing the properties. She also gave us many options and in the end she made sure we selected a property that felt like home. Definitely the best estate agent I’ve ever come across. Thank you Molli!

20 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Put in an application for a flat with…

Put in an application for a flat with Grainger, the process was smooth. Molli was very professional and patiently answered any questions I had about the place. She explained what I needed to do clearly and was very accommodating regarding my queries. I would recommend.

18 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Graingers for Lettings. Molli is amazing’

Molli from Graingers carried out our viewing with us and we must say she was very professional, accommodating and extremely helpful. The whole experience was seamless and the speedy turn around in securing the apartment was exceptional. I highly recommend Graingers for Lettings in Manchester and if you are lucky enough to have Molli as your viewing agent you will not be disappointed, she is amazing and goes above and beyond - thank you Graingers and Molli 😊

17 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Kind treatment

Kind treatment, solved all my questions, showed me everything I wanted, helpful, great attention

12 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We had a fantastic experience working…

We had a fantastic experience working with Molli who was quick to respond, helpful, answered our questions and helped us quickly find a place we love in Salford. We could not recommend them more given our wonderful experience in finding a new home.

16 februari 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Mostly happy with service & Constructive feedback

Ida in Windlass has provided a great service, I believe she is a great listener, very friendly, professional, and provided a great response to an immediate query. My partner and I have been in Windlass for years now, we feel appreciative for the actions the various teams are doing, the friendliness and kindness in service, we feel we really enjoy the location and facilities.

We have seen the company improve in some aspects through the years, which we feel we appreciate, however I think some constructive feedback is about wear and tear repairs for long-term residents and improving or building new systems to respond to same facilities being used by more residents, such as the gym.

15 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

Maisie from lettings was great and of course, rest of the team from lettings & residence services were very helpful.
Amazing service and a beautiful & safe place to live.

10 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Nice and flexible :)

Since we moved from Austria to Bristol and were looking for something flexible, Grainger was just right for us. It's well equipped and we had everything we needed. The team, especially Maisie W., supported us very well. When we moved from Millwrights Place to Glasshouse, Maisie knew exactly which flats she could show us and which ones would suit us. The whole team welcomed us very warmly and immediately helped us with any questions or problems in the
flat.
Grainger was a very good decision for us!

14 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

First class service from Maisie…

First class service from Maisie Whittaker and the team at the Bristol office. Maisie understood immediately we were under a lot of time pressure and did everything in her power to expedite the renting process. This was combined with fast and informative responses to all emerging enquiries and issues. Many thanks also to Corrina Gibson at the office for efficiently completing the process.
Anthony Lea

28 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Naseem at Clippers Quay

Naseem has been wonderful at helping me find a flat, it is my first time renting alone but she made the process so easy and smooth.. I ended up reserving a flat less than 3 weeks after enquiring. She has been so helpful at answering all my questions and is always on hand and quick to respond!

19 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Positive experience

We have had a very positive experience with Grainger in Salford, Greater Manchester. We were given a lot of support while looking for a new flat with from Molli Smyth; she was very responsive, approachable, and went above and beyond to make sure we were happy with the flat.

21 januari 2026
Omdöme utan inbjudan

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