Ordering samples and using 3-5 day shipping with coupon code MOODBOARD kept on throwing up a shipping error when trying to process payments. This was trying to use debit card, Apple Pay and PayPal. Al... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordering on website was straightforward and l received my order promptly and packed well. Good quality paper that’s going to look great on my feature wall.
Everything wet well with the order. Hopefully, all will be well with the delivery and my satisfaction with the product. I loved the sample and may do several more murals in my new home which is still... Se mer
Företaget har svarat
Ana Maria at Graham & Brown is truly exceptional. She went above and beyond helping me source and coordinate a mural for a large apartment project in San Diego, and her level of service was unmatc... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
For over 75 years, Graham & Brown has inspired people to think differently about their interiors through continuous innovation, creativity, and craftsmanship. Founded by two friends - Harold Graham and Henry Brown, the business has been family-run from its Headquarters in Blackburn, Lancashire since 1946. Renowned for a rich design heritage and passion for colour, Graham & Brown offer premium-quality ranges of wallpaper, paint, murals, curtains, blinds, bedding and more, all designed to partner perfectly, offering a seamless coordination that helps simplify the decorating journey - everything you need for a to create stunning rooms.
Kontaktuppgifter
Graham & Brown, Stanley Street, BB1 3BW, Blackburn, Storbritannien
- 08081683795
- help.is@grahambrown.com
- grahambrown.com
4,5
Utmärkt
2 tn omdömen
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
love my product…
Absolutely love love love my product from this company speedy delivery amd I left a review on their website which they even replied to which I thought was a lovely touch!
8 februari 2026
Svar från Graham & Brown
Thank you so much for your lovely feedback! We’re delighted to hear that you love your product and that the delivery was speedy. We really enjoy engaging with our customers, so it’s great to know you appreciated our reply to your review.
We hope your new purchase brings you lots of joy in your home!
Svar från Graham & Brown
Thank you for your feedback! We’re glad to hear that you’re happy with the samples and hope they help you choose the perfect wallpaper for your space.
Very friendly and efficient staff
Very friendly and efficient staff. Quality products and a good choice.
23 februari 2026
Svar från Graham & Brown
Thank you for your review. We’re pleased to hear you found our staff friendly and efficient, and that you’re happy with the quality and choice of our products.
Svar från Graham & Brown
Thank you for your review. We’re pleased to hear you found ordering easy, enjoyed the wide choice, and loved the wallpaper.
Svar från Graham & Brown
Thank you for your review. We’re pleased to hear you found our website easy to navigate.
Fabulous shopping experience!
Fun choices! I love the wallpaper/paintmatches, making choosing easier. Competitive pricing too.
22 februari 2026
Svar från Graham & Brown
Thank you for your review. We’re delighted to hear you enjoyed your shopping experience and found the wallpaper and paint matches helpful.
Excellent website easy to navigate
Excellent website easy to navigate, very good choice of roller blind designs.
22 februari 2026
Svar från Graham & Brown
Thank you for your review. We’re pleased to hear you found our website easy to navigate and enjoyed the selection of roller blind designs.
Svar från Graham & Brown
Thank you for your review. We’re pleased to hear your order arrived smoothly and that you found our website easy to use.
Great variety of quality wallpaper
Varied examples of paper hung in rooms to give a clear idea of the desired effect.
20 februari 2026
Svar från Graham & Brown
Thank you for your review. We’re pleased to hear you found the variety of wallpaper helpful and that the room examples gave a clear idea of the finished look.
Svar från Graham & Brown
Thank you for your review. We’re pleased to hear you found it easy to order samples from our website.
Svar från Graham & Brown
Thank you for your review. We’re pleased to hear you are happy with the range and quality of our products.
Fantastic quality materials and designs, highly recommend!
Great customer service, fantastic website. The site offers ideas, complementary colours and helps to build any decrative idea that you may have. The paint is exceptional quality with the colours being bold & unrivaled. 5 star review! I will be a returning customer.
20 februari 2026
Svar från Graham & Brown
Thank you for your review. We’re delighted to hear you enjoyed the quality of our products, website, and customer service, and we look forward to welcoming you back as a returning customer.
Quality wallpaper and easy to apply
The sample received was a very good size which helped to make an informed choice. The quality of the wallpaper was superb and totally transformed our bedroom.
20 februari 2026
Svar från Graham & Brown
Thank you for your review. We’re pleased to hear the sample helped with your choice and that the wallpaper transformed your bedroom.
Unable to Fulfill Order & Rude Service
Order placed & accepted. One week later, the company advised (in a rude tone) that it was unable to fulfill the order and I would get a refund. I asked if they would be willing to honour the price with a substitute and the customer service agent told me that if I was looking for a discount I could sign up for email notifications. Absolutely no regard for the inconvenience this company caused me in holding up my funds and delaying my renovation by 2 weeks.
*edit: I am in Canada. I ordered on the Canadian site for delivery to Calgary, Alberta, Canada.
13 februari 2026
Svar från Graham & Brown
Thank you for your feedback. We’re very sorry to hear about your experience.
As this concern relates to our US customer service team, we will share your comments with them so they are aware of the issue and can take steps to improve.
Above and Beyond Helpful
I highly recommend Graham & Brown. Their customer service is excellent.
I visited their store on King’s Road, London, where I couldn’t have asked for more helpful and attentive service.
2 december 2025
Svar från Graham & Brown
Thank you for the lovely feedback and i am very pleased to hear that you was happy with the service provided
Fabulous company!!
4 december 2025
Svar från Graham & Brown
Thank you for your feedback. We’re delighted to hear you’re happy with our service.
Svar från Graham & Brown
Thank you for your review. We are pleased to hear you found the product beautiful and the ordering process simple and easy.
Easy to order next day delivery is a…
Easy to order next day delivery is a great option too.
17 februari 2026
Svar från Graham & Brown
Thank you for your feedback. We are pleased to hear you found the ordering process easy and valued the next day delivery option.
So quick & easy to use
17 februari 2026
Svar från Graham & Brown
Thank you for your feedback. We are pleased to hear you found the website quick and easy to use.
A very easy site to navigate
A very easy site to navigate. I like that you are given colour ideas to match your choice of wallpaper
16 februari 2026
Svar från Graham & Brown
Thank you for your feedback. We are pleased to hear you found the website easy to navigate and found the colour suggestions helpful when choosing your wallpaper.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.