I had a great experience with Mac from Grafter Support on Google Meet. He was friendly, patient, and explained everything clearly. He made sure my issue was fully resolved without rushing. Really help... Se mer
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Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
We are loving the Grafter POSâitâs fast, incredibly user-friendly, and has made our daily operations so much more efficient. âA huge thank you to Ms. Mansi for her amazing support! She was so kind, p... Se mer
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Mac was really really helpful I cannot express enough how relieved and grateful I am he sorted all the problems. I changed to a faster internet and struggled to connect my printer and after 2 hours ev... Se mer
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See messages below. Too late to explain after keeping hold of money that is not yours...try doing your verification checks before allowing any transactions to take place....you have absolutely no righ... Se mer
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Företagsinformation
Skrivet av företaget
Offering everything from market leading ePOS, drag & drop website builders and online ordering to kitchen management, stock control and customer engagement tools, all interconnected, seamlessly sharing data and managed from a single platform.
Kontaktuppgifter
38 W Gorgie Parks, EH14 1UT, Edinburgh, Storbritannien
- 0131 564 1559
- info@grafterr.com
- grafterr.com
4,5
UtmÀrkt
219 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 mÄnad
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Pawan has been an incredible helpâŠ
Pawan has been an incredible help today, he assisted us with all the quotes I had.
24 september 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for your kind words!
Weâre so pleased to hear that Pawan was able to assist you with everything you needed. Your feedback means a lot to us.
Team Grafterr đ
Whenever we need help
Whenever we need help, they are available 24hr for help with positive attitude as well as they are very friendly. Really good customer support from them.
23 augusti 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you so much for your kind words! đ
Weâre delighted to hear that our 24/7 support team has been able to assist you whenever needed. Providing friendly, reliable help is something we take great pride in, and itâs wonderful to know this makes a difference for you.
Best regards,
Team Grafterr đ
Kind and helpful.
7 augusti 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you so much for your kind words! We're really glad to hear you found our team helpful, thatâs exactly what we aim for every day.
If thereâs ever anything else you need, weâre just a message away.
Team Grafterr đ
Amazing customers service
Amazing customers service. As always, super polite, attentive, patient, kind. Everyone I have spoken to has been excellent. I can ring at anytime of the day, 7 days a week and they will pick up within seconds. I have a list of problems and flaws as i a new to the system (Grafterr) and they will guide me through it or try and work out another route around the problem. Honestly, the best customer service team I've worked with, from British Gas to Costco
28 juli 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you so much for your kind words!
We're thrilled to hear that our support team has made such a positive impression, we work hard to make sure every customer feels supported, especially when getting started with the system.
We're always here, 7 days a week, to help however we can. Thanks again for the great feedback, it means a lot to the whole team!
Team Grafterr đ
Great service
One of the best customer services on the market at the moment. From the tech team to sales representatives and account manager Kaz. Even though tech team sometimes struggling to understand the situation but they all done their best especially my account manager Kaz. System work fine with bigger screen, dashboard quite smart. However i believe the system need some major upgrade ( bluetooth printer instead of WLAN) but should work well if you have a properly setup system .
1 juli 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for your detailed review! Weâre so pleased to hear that you've had a great experience with our customer service team, and weâll make sure to pass your kind words along to Kaz and the rest of the team.
We appreciate your honest feedback around the tech setup, your suggestions are noted and will be shared with our product team as we continue to improve.
We're committed to delivering a reliable and future-ready system, and it's great to hear that the platform works well for your business with the right setup.
Team Grafterr đ
Perfect support
Perfect support! Easy to work with and explained everything along the way. Great system
3 juli 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for the kind words!
Weâre so glad to hear that you found the support helpful and the system easy to work with. Itâs always our goal to make things as clear and smooth as possible for our customers.
Team Grafterr đ
Jonathan is very quiet to respond heâŠ
Jonathan is very quiet to respond he fixes issues promptly and efficiently from Grafterr
28 juni 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you so much for your feedback!
We're glad to hear that Jonathan was able to resolve your issues promptly and efficiently. Weâll be sure to pass your kind words on to him.
We appreciate your support and look forward to continuing to serve you with the same level of dedication.
Team Grafterr đ
Quick response
Quick response, the problem is always solved and the customer service is fantastic!
25 juni 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for the kind words!
Weâre so pleased to hear our team was able to support you quickly and effectively. Itâs great to know our customer service made a positive impact, weâre always here to help!
Team Grafterr đ
Great customer service!
Great customer service, always available to help and resolve any issues. Kind and polite customer support team.
22 juni 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for your lovely feedback!
Weâre delighted to hear that our customer support team has been kind, polite, and helpful.
Providing great service is something we truly care about, and your words mean a lot to us.
Team Grafterr đ
Undeveloped app, poor customer support. Give it a miss
Signed up back in November 24, received very limited onboarding or setup. Discovered that the POS app ONLY works on android tablets 10" and above after we signed up and was given a nonsensical reason that it does not work on a phone. Been promised they are 'working' on development for iOS since we joined. Have had multiple bugs and issues with menus not displaying, the app freezing, customer's being unable to order and generally unfriendly design.
I have lost track of how many times issues have been logged with Tech Support who only ever want to trouble shoot over video call in the middle of service, never read the tickets or messages and seem to cherry pick one issue at random despite requests to address all of them with zero consistency. Been requesting a call from an account manager for months and, when I finally got one, he then proceeded to disappear and stop replying despite promises to come back to me "by the end of today" which was last week. Emails to customer support do not get replied to and we have been paying for something that we feel was mis-sold to us.
Now looking at other providers as we have wasted ÂŁ1000's on this buggy and undeveloped software. Regret signing up as it has cost us money, time and hindered sales.
17 juni 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Hi Matt,
Thank you for taking the time to leave your feedback, and we're genuinely sorry to hear about your experience.
Grafterr supports thousands of businesses across the UK and beyond and our product roadmap is built around ensuring stability, scalability, and high performance for all clients. While we recognise every business has its own set of operational requirements, implementing new features â especially those not currently in our development pipeline â must follow structured iteration cycles and undergo extensive testing before rollout.
In your case, many of the points raised with our support team relate to new functionality requests to suit your way of working rather than bugs or issues your experiencing with existing software. And while weâve submitted your requests to our product team, it's difficult to provide fixed timelines unless they are part of an approved roadmap. That said, we are actively testing a platform-agnostic version of our POS system â removing the Android restriction â and weâll notify you the moment itâs available.
We also shared a preview of our upcoming online ordering redesign, which is full of brand new features and design improvements requested by clients like yourself, this will be launching very soon.
Regarding support, while we strive to offer timely and consistent service, we understand that you feel there has been communication gaps in your case, and thatâs something weâre already reviewing and addressing internally. Your Account Manager has tried to reach out to your several times and our team are available 24/7, however, we always recommend that 1-1 support sessions are scheduled at practical times â trying to discuss technical issues in the middle of peak service hours rarely leads to productive outcomes.
Weâre sorry that your experience hasnât matched expectations, but we hope this gives a clearer view of how we operate and the reasons behind our processes. Your Account Manager has been in-touch to discuss how we can help moving forwards and our team remains available to assist you as always.
Best regards,
Team Grafterr
Dreadful Customer Service
Worst customer service, Obviously English wasnât her 1st, 2nd or 3rd Language, rude & dreadful customer service.
7 juni 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Hello Mark!
Weâre really sorry to hear about your experience and appreciate you bringing this to our attention.
At Grafterr, weâre committed to providing a high standard of support to every customer. We take all feedback seriously and will review this internally to ensure any concerns are addressed appropriately.
If you're open to it, please reach out to us directly at customersuccess [at] grafterr.com so we can look into what happened and work to make it right.
Team Grafterr đ
Svar frÄn Grafterr
Thank you so much for your kind words!
Weâre thrilled to hear that our team went above and beyond to support you, thatâs exactly what we aim for.
Your support means a lot to us đ
Team Grafterr!
Had brilliant help
Had brilliant help, and customer service.
Helped me through all my teething issues, and can't recommend enough.
27 maj 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for the lovely review!
Weâre glad to hear our team could support you through the initial setup and provide the help you needed. Your recommendation means a lot to us đ
Team Grafterr
Outstanding technical support
I would specially like to thank Raj at technical support for helping me to set up the Wisepad 3, he has been very patient, professional and knowledgeable. 5 Star! â
19 maj 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for your fantastic feedback!
Weâre so pleased to hear that our technical support team was able to assist you with setting up the Wisepad 3. Itâs great to know the experience was smooth, helpful, and professional.
We appreciate the 5 stars! đ
Team Grafterr
Speedy and all round great service
Speedy and all round great service
29 april 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for the kind words!
Weâre glad to hear you had a speedy and smooth experience with our team. Weâre always here to help and really appreciate your support! đ
Team Grafterr
The man who helped us was so helpful heâŠ
The man who helped us was so helpful he was patient and good And I give him Five star
22 mars 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you so much for your lovely feedback!
Weâre delighted to hear that our team member was patient and helpful throughout your support experience. Your five-star rating means a lot to us! đ
Team Grafterr
I would like to commend Jonathan forâŠ
I would like to commend Jonathan for his excellent support. He was very friendly and patiently resolved issues we were facing with kitchen receipts and the card terminal not connecting to the Self Kiosk. I truly appreciate his patience and dedication in addressing our concerns. Thank you very much for your assistance..
10 mars 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you so much for your kind words!
Weâre thrilled to hear that Jonathan was able to assist you effectively with the kitchen receipts and card terminal issues. We truly appreciate your recognition of his patience and dedication, weâll be sure to pass your feedback along to him! đ
Team Grafterr
A month since my last review, no change.
A month since my last review, still many unresolved issues, I'm refusing to pay until they actually do something about it but they've now blocked my access to my admin account.
Without a shadow of doubt all of the gleaming reviews on here are false.
Time to move systems I think, over ÂŁ1000 wasted.
6 mars 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Hi there,
We're truly sorry to hear about your ongoing experience and understand how frustrating this must be. This is absolutely not the standard of service we aim to deliver at Grafterr.
Please know that all reviews we receive (Positive or negative) are genuine customer experiences. We take every piece of feedback seriously and would really like the opportunity to investigate this further and make things right.
If you havenât already, please email us atâŻcustomersuccess [at] grafterr.com with your business name and contact details so we can escalate your case to the appropriate team.
Weâre committed to resolving this as soon as possible.
Team Grafterr đ
The patience and help of everyoneâŠ
The patience and help of everyone involved has been a huge relief in making our transition as easy and painless as possible.
6 mars 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Weâre so pleased to hear that our team could make your transition smooth and stress-free! Your feedback means a lot, and weâre always here to support you whenever you need us.
Thanks for choosing Grafterr! đ
What an incredible team at Grafterr
What an incredible team at Grafterr. Very professional swift to respond to any query nothing is too big or too small, they always got your back.
Thanks @Raj for promptly resolving our POS issue. Honestly Grafterr is simply the best POS system with a solid team behind it. Team Grafterr all the way. Thank you
17 februari 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you so much for your kind words!
We're thrilled to hear that you've had a great experience with Grafterr and that our team, especially Raj, was able to assist you swiftly. Your support means the world to us, and weâre always here whenever you need us. đ
Team Grafterr
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
LÀs mer om andra typer av omdömen.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.