I had a great experience with Mac from Grafter Support on Google Meet. He was friendly, patient, and explained everything clearly. He made sure my issue was fully resolved without rushing. Really help... Se mer
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Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
We are loving the Grafter POSâitâs fast, incredibly user-friendly, and has made our daily operations so much more efficient. âA huge thank you to Ms. Mansi for her amazing support! She was so kind, p... Se mer
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Mac was really really helpful I cannot express enough how relieved and grateful I am he sorted all the problems. I changed to a faster internet and struggled to connect my printer and after 2 hours ev... Se mer
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See messages below. Too late to explain after keeping hold of money that is not yours...try doing your verification checks before allowing any transactions to take place....you have absolutely no righ... Se mer
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Företagsinformation
Skrivet av företaget
Offering everything from market leading ePOS, drag & drop website builders and online ordering to kitchen management, stock control and customer engagement tools, all interconnected, seamlessly sharing data and managed from a single platform.
Kontaktuppgifter
38 W Gorgie Parks, EH14 1UT, Edinburgh, Storbritannien
- 0131 564 1559
- info@grafterr.com
- grafterr.com
4,5
UtmÀrkt
219 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 mÄnad
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Great service from Darren and Raj andâŠ
Great service from Darren and Raj and the rest of the team at grafter. They have gone above and beyond and made it a pleasant experience. Thank you
14 januari 2026
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for the lovely review! Darren, Raj, and the rest of the team will be thrilled to hear this.
Going above and beyond is exactly what we aim for, glad it made for a pleasant experience. We're here whenever you need us!
Team Grafterr đ
The service is always fast andâŠ
The service is always fast and available when ever we need it. Sai raj took the matter and solved it on the busy weekend and was very happy.
13 december 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for the kind words! Fast, reliable support whenever you need it, especially during a busy weekend , is exactly what we pride ourselves on.
Great to hear everything was sorted quickly. We're always here!
Team Grafterr đ
Super efficient resolved my problemsâŠ
Super efficient resolved my problems very quickly.
13 december 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for the kind words, quick and efficient is exactly what we aim for! We're here whenever you need us.
Team Grafterr đ
Great work by Johnathan taking careâŠ
Great work by Johnathan taking care when problems arise. Spoke us through step by step about how to get us back up and running
28 november 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for the great review! Getting you back up and running quickly is exactly what we're here for. We're always on hand if you need us!
Team Grafterr đ
Amazing team really quick at respondingâŠ
Amazing team really quick at responding pleasure to work with
20 november 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for the kind words, quick responses and a great experience is what we always aim for. A pleasure working with you too!
Team Grafterr đ
Jonathan
First of all, thank you, Jonathan, for helping us with our system updates. You provided excellent service and dedicated your valuable time to assist us. We truly appreciate your support. Thank you.
14 november 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for the kind words! This is exactly the standard we hold our support team to, dedicated, thorough, and always making sure you're fully taken care of.
We're proud to have a team that delivers that consistently. We're here whenever you need us!
Team Grafterr đ
Huge thanks to the Epos GrafterrâŠ
Huge thanks to the Epos Grafterr technician for sorting out our printer connection today. Professional, patient, and quick to identify the issue. Everything is now running smoothly, and their support made a big difference during a busy day.
Highly recommended for anyone needing reliable technical help!
17 november 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for the kind words! Getting technical issues sorted quickly during a busy day is exactly what our support team is here for, professional, efficient, and making sure you're back up and running with minimal disruption.
We're proud to deliver that consistently. Highly appreciated!
Team Grafterr đ
Neil was very informative and new howâŠ
Neil was very informative and new how to handle setup and configuration
14 november 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for the review! Knowledgeable, hands-on support during setup and configuration is exactly what we aim to deliver every time. We're here whenever you need us!
Team Grafterr đ
Great customer service
We are using Grafterr for about 10 months and so far itâs been a good experience. The system is super easy to use. There have been a few small glitches but the Grafterr team is always available to help. There's some things to improve which is normal in this kind of systems and Grafterr team is always happy to listen our suggestions on how they could improve.
I personally mostly work with Raj and let me tell you this guy is amazing. Nothing is to much for him. He is very helpful and patient - and trust me it's very important at his job if it comes to explain things to someone who have very little knowledge about IT. If it's needed he will go with you step by step making sure you understand what you actually doing and how things work. Honestly working with him is a pleasure. Communication is a key and Grafterr team knows about that. 100% recommended.
11 november 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you so much for your thoughtful review! đ
Weâre delighted to hear that you have had such a positive experience with Grafterr and that Raj has been so helpful and patient throughout your journey.
Your feedback truly helps us grow and keep improving our system. We really appreciate your support!
Team Grafterr đ
Excellent excellent service
Excellent excellent service, 24 hour on call to assist with the smallest to the biggest issues you can experience. Canât thank you enough
8 november 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Weâre thrilled to hear that our 24/7 support has been there for you whenever you needed it.
We truly appreciate your trust and kind words.
Team Grafterr đ
Mac is exceptional!!!
Name: MAC - what a fantastic customer service advisor, he is the best Iâve ever spoken to. Itâs unfortunate that he has to have days off. He is just simply fabulous I wish all customer service agents could be like him. Thanks for all your help and most of all your patience. Sherry.
23 oktober 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you so much, Sherry! đ
Weâre absolutely delighted to hear about your experience, and your kind words will mean a lot to the team.
Team Grafterr đ
Iâve been a customer with Grafter forâŠ
Iâve been a customer with Grafter for almost a year and canât fault them at all, of course thereâs small issues with any pos system but whenever Iâve had any Iâve been able to contact them straight away and they have been fixed within 5 minutes no matter what time it is
14 oktober 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you so much, Fern! đ
We really appreciate your continued trust and kind words.
Itâs great to hear that our team has been able to resolve any issues quickly and keep things running smoothly for you.
Weâre always here to support your business, anytime you need us!
Team Grafterr đ
Absolutely brilliant assistance onâŠ
Absolutely brilliant assistance on point.
6 oktober 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you so much for your kind words! đ
Weâre really glad to hear you had such a great experience with our team, weâll make sure your feedback is shared with everyone here.
Always happy to help whenever you need us!
Team Grafterr đ
Very good customer service from Neil
9 oktober 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you so much, Claudio! đ
Weâre really glad to hear you had such a great experience with Neil. We truly appreciate your feedback and your trust in Grafterr.
Team Grafterr đ
Brilliant system and support
Absolutely love this system, the pos is linked to the mobile app and website so you only have to set everything up once, just takes time to add everything to it but once set up it takes seconds to change items or to take them off sale. Neil my onboarding manager is super helpful nothing is to much trouble and he answered all my questions. The support is second to non most of my support issues and there aren't many was answered the same day usually in a few hours. There's no fobbing off if they haven't got the answer they will find out and get back to you. The admin panel is easy to use and is set out remarkably well, even works well on mobile browsers, the inventory system is basic, it's basically to keep track of how much stock is in the store and the value of discrepancies, it doesn't tell you the value of the stock to work out cost of goods etc for this I have had to set up spreadsheets however it is easy to set up and do stock takes.
7 oktober 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you so much for this amazing review, it truly made our day! đ
Weâre thrilled to hear how much youâre enjoying the system and finding value in how everything connects across the POS, website, and mobile app. Thatâs exactly the experience we aim to deliver.
Insights like yours help us keep improving every part of Grafterr.
Thank you again for taking the time to share your experience and for being part of the Grafterr family!
Team Grafterr đ
He was very patient and helpful andâŠ
He was very patient and helpful and made it easy to understand.
6 oktober 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for your kind words!
Weâre so glad to hear that our team member was patient and made everything easy to understand, thatâs exactly the experience we strive to provide.
Team Grafterr đ
Very helpful and explains everythingâŠ
Very helpful and explains everything step by step showing a lot of patiens despite my limited IT knowledge
3 oktober 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you so much for your kind words!
Weâre really glad to hear that our team could guide you through everything clearly and patiently.
Your feedback means a lot to us, weâre always here to help whenever you need support.
Team Grafterr đ
Sai Raj was really helpful andâŠ
Sai Raj was really helpful and efficient and got our problem solved straight away. We always get great service from Grafterr and I would recommend them to anyone. Thank you.
4 oktober 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for your lovely feedback!
Weâre so pleased to hear that our team was able to resolve your issue quickly and efficiently.
Itâs great to know youâre happy with the service, and we truly appreciate your recommendation.
Team Grafterr đ
Awesome and quick
There was a problem with the self checkout machine, payment machine and printer. They fixed it within less than 5mins. It's really nice and helps us to maintain our customer service and sales.
27 september 2025
Omdöme utan inbjudan
Svar frÄn Grafterr
Thank you for sharing your experience!
Weâre delighted to hear that our team was able to resolve the issue so quickly and keep everything running smoothly.
Itâs great to know weâre helping you maintain excellent service and sales.
Team Grafterr đ
Svar frÄn Grafterr
Thank you for your feedback! Weâre glad to hear you find the app easy to use.
Weâre always working to make it even better for you.
Team Grafterr đ
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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LÀs mer om omdömesprocessen pÄ Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.