Gough Thorne LLP Omdömen 687

Good communication and expertise.

When i got introduced to Gough Thorne LLp , it was slow from start because i change the house i wanted to purchase to another one so its was bit longer than expected to exchange .All the staffs are very professional .Manraj was the star of the show.He helped me by emailing all necesssary documents and he made the process straightforward .Manraj responded with all my questions swiftly.I will be back for my next investment project by God's willing .

Everything was explained clearly so I knew what to expect. All staff were polite, helpful, & nothing was too much trouble. I was kept up to date every step of the way.
I can highly recommend this company & would use again if the need requires me to.

I've given 5 Stars purely on Zahirah Hanif, otherwise it would be 3 stars. She came into save the day with my purchase on the last few months or so. I wish I was working with her the whole time. Before Zahirah, Jennifer's Team was slow! No chasing, no way of getting hold of anyone. Would send emails and they wouldn't reply. They only replied if I sent a strongly worded email. Would've liked to have been explained my charges at the beginning of the process better too. As a first time buyer I was unsure of the entire process and when my bill came through upon completion it was miles higher than I had anticipated. Lots of the charges should've been added on there as a leasehold purchase from the beginning. Zahirah on the other hand was proactive and her communication was amazing and professional. Thanks Zahirah you really got it over the finish line.

Good communication and staff were available to discuss any issues that arose during my transaction.

I completed the purchase of my first flat last month with the support and expertise of Zain and Manraj. From start to finish, they and their team were knowledgeable, responsive, and approachable, ensuring the process moved forward smoothly while expertly navigating some building regulation challenges along the way.

As a first-time buyer, I particularly appreciated their patience in answering my questions and taking the time to explain each stage of the process clearly. Their professionalism and reassurance made what could have been a daunting experience feel much more manageable.

I am very grateful for their hard work and dedication throughout, and I sincerely thank them for helping bring the purchase to a successful completion.

We have used Gough Thorne a couple of times before and are currently using them again. Our main contact has been
Johanna Rheeder in Jennifer’s Team and she has been an absolute god send especially through a long difficult sale. Always promptly at the other end of an email whenever we needed her. Overall as a company I would highly recommend them and will be using them again in the near future

Karolina and Andrew in Karolina's absence made a very stressful process, effortless. There were no question too big, they were efficient in responses and very easily contactable by telephone when needed for an urgent query or update. Would recommend every time! Thank you Karolina!!!

Everything went very smoothly, communication was good, especially Leah and Hannah in quick responses to any questions and keeping me informed of progress.
Would recommend.

We found the whole team to be accessible, responsive, knowledgeable and professional - offering practical advice. Rakesh and Dawn stood out for their willingness to go the extra mile.

They ( Andrew's Team ) handled a recent transaction for me with professionalism and pace . A particular positive mention for May , who excelled in communication and proactivity seeing the job through to completion, keeping me well informed throughout .
I would have no hesitation in using them again personally or recommending them to others .

We were very impressed with Gough Thorne, their customer service was exceptional at every stage of our sale & purchase. Afrine was our main point of contact & she kept us updated at all times. Every telephone call & email was answered within a couple of hours & often immediately. We highly recommend them for great service & great value.

Had a really great and positive experience from Andrew and the team. The process was long due to our buyers buyer with many false starts but Andrew was amazing and kept us well informed of what was going on and was pro active. We would highly recommend them to anyone buying or selling their home and we intend to use them going forward to buy our next property.

We used Jennifer’s team at Gough Thorne for our recent house purchase.

Buying our home should have been an exciting experience, but unfortunately the process felt far more stressful than it needed to be.

Throughout the transaction we experienced ongoing communication issues. There were several periods where we had to request updates, and on one occasion we discovered that documents had been sent to an incorrectly spelt email address, meaning we had not received important information. Although some emails were later forwarded, we were never fully confident that we had received everything, and we have still not received a complete file of our documents despite requesting this prior to completion.

From our side, we were prompt in returning paperwork and providing information. At the beginning we understood that conveyancing can take time; however, it gradually became clear that there were communication and organisational issues. Discovering the incorrect email address explained why certain documents had gone missing, but the lack of acknowledgment or apology made it difficult to feel reassured.

There were also errors in documentation, including incorrect details in legal paperwork and a Stamp Duty calculation that we had to question. Understandably, this caused anxiety at an already significant financial moment.

In terms of fees, the final bill was noticeably higher than the original estimate, with additional charges that had not been clearly highlighted to us. When we later requested a remortgage quote, this was also significantly higher than expected. Although we raised concerns about fee transparency and service during the process, we did not feel these concerns were fully acknowledged.

We appreciate that conveyancing can be complex and that delays can occur, but we had hoped for clearer communication, greater accuracy, and more reassurance throughout.

We chose the firm based on a positive recommendation from our neighbour; however, our experience with this team did not meet our expectations, and we would not use the firm again.

Sydney was lovely; despite my many calls to check on progress she managed the process so well.
I liked the personal interaction, I know I could have used the online service but it just isn't the same.
I would recommend Gough Thorne to anyone.

Brilliant team - very personable and responsive. Would definitely recommend. Sydney from Jennifers Team handled everything with professionalism and care.

Goughthorne Solicitors handled my housing issue during the purchase of my home. What began as an exciting journey quickly became a stressful and complex situation when a serious issue arose with the property.
I would especially like to acknowledge Zain, whose dedication went far beyond what I expected. He showed exceptional care and attentiveness, taking the time to truly understand the issues at hand and the impact they were having on me and my family. His calm approach and valuable advice helped me navigate the dispute with confidence and clarity.
Zain consistently demonstrated professionalism, empathy, and a commitment to finding a fair and workable way forward for everyone involved. His support made an enormous difference during a very challenging time.

I’ve been referring clients to Andrew Groves at Gough Thorne for some time now, and I couldn’t recommend them more highly. Their team is exceptionally knowledgeable, responsive, and thorough, making the entire conveyancing process smooth and stress-free for my clients. They handle every detail with professionalism and care, ensuring that transactions are completed efficiently and accurately. It’s clear that client satisfaction is their top priority, and I always receive positive feedback from those I refer. If you’re looking for reliable, expert conveyancing support, this is the team to trust.

I am writing to express my sincere gratitude for the exceptional service I received during the recent sale of my house.
I would particularly like to highlight the work of Manraj. Throughout the process, Manraj was incredibly helpful, professional, and proactive in ensuring the sale moved forward smoothly. Selling a home can be a stressful experience, but Manraj's clear communication and dedication made a world of difference.
It is rare to receive such consistently high-quality support, and I wanted to ensure their hard work was officially recognised by the firm. I will certainly be recommending Gough Thorne to friends and family in the future best regards kalam