Superscript Omdömen 

Service was excellent, from the moment I got through to Dylan on phone, everything sorted in a kind and professional way with no issues, very helpful.

I had a great experience because the staff were very helpful, knowledgeable and quick to respond.
I needed the policy to send to a new client and the person I spoke to sent it immediately after payment.

Needed help with my account and subscription and got all the help plus more very fast working and solving and got to results straight away recommend to work with best company going

Shavin is the definition of going above and beyond, and professional at the top of his game as well as an amazing human being. Can’t ask for anymore!

Good service

Great service. Sunny and Chloe are excellent advisors.

Amazing Customer Support and quality of response.
Had a great experience with Superscript Team. Thank you!

Nicest person ever, thanks for your help Chloe 😊

Have been with Superscript for a number of years now and have found them easy to deal with. I really appreciate being able to speak with a real human being, and not a chatbot.

Great pricing and cover and after 3 years of brilliant cover when no longer needed was so easy to cancel, took 2 minutes with their customer service team.

It was exactly what I was looking for. Very easy to understand and straightforward quote with all the details. It took me 4 minutes to fill out the online form. Very happy costumer. I highly recommended Superscript.

Website is intuitive, great price covering all the areas i wanted.

I went with this company last year as they were the most competitive.

Today I find they have renewed my policy with no prior notice whatsoever and have increased the premium by £40 for good measure!

I happened to spot the confirmation of renewal in my inbox and had no idea what it was for as no details were given.

I searched my entire inbox and spam and no notice of intended renewal was sent to me.

I have emailed them to immediately cancel the insurance and I will be going elsewhere. Not transparent at all.

Update: they replied to my email to say they had sent a renewal email (not in my inbox or spam) but as I hadn’t received it they would agree to cancel the policy without charge which I did.

Excellent swift service.

The payment was sorted easily despite us being on holiday with limited signal. Very helpful.

Quick and easy, straight forward

Chloe Garrett was very patient and explained everything clearly. She helped with all 4 of my issues efficiently.

Very responsive and helpful when any queries raised. Clear communication.

Very hard to get hold someone to speak

Second review - following superscript reply...**Trustpilot reply**

To be completely clear, **nobody has contacted me** regarding this matter despite the response suggesting otherwise.

The issue is not that I have “impossible expectations” as a landlord. I provided a **time log showing regular monthly visits to the property**, yet apparently this was considered insufficient because the requirement was for weekly, time- and date-stamped check-ins

That is an extraordinary expectation to place on a landlord, particularly where the property was being visited and monitored regularly. If this is a requirement of the service, customers need to understand that before signing up.

More importantly, despite the public response here, I have still received no direct contact from the company whatsoever to discuss or resolve the matter. Yet they continue to take the money - despite having cancelled when the service was deemed as value-less.

My advice to other landlords considering this service is to read every term and condition extremely carefully before signing up. In my experience, the terms are of little practical value if the service provider does not communicate with you or properly address concerns when they arise.

I have provided the information requested and remain waiting for someone to actually contact me.

At the time of writing, no one has contacted me.