Good Tape Omdömen 

First couple of attempts worked very well and since then it's a disaster. Hours to receive a very short script. Says "5 more min" but it never finishes and you never receive the transcript. Feel like they want you to sign up to their pro version and don't deliver.

[Update: I have added one star back after receiving a refund because my ability to switch back to monthly subscription was a "mistake".]

Fell for a EUR99 yearly subscription offer a year earlier and got auto-renewed at regular rate without any sort of notification.

Upon discovering the issue I switched back to monthly subscription, and I was told my previously paid monies would be converted to "credits". But now I cannot see a trace of how many credits are left and how long will they remain valid. There is not even a line saying such credits exist.

And as always, there were no separate communication for all these changes.

At first they insisted it is always non-refundable. Later they offered a refund because I should be unable to switch my annual subscription back to monthly in the first place, saying it was a mistake. No explanation was given about the "credits" situation. They did concede the payment system was "confusing" to them. Not sure if that is in line with EU customer protection law but I can't rate any higher for a service provider that is still sorting its payment options out.

Overall quality of transcription has deteriorated throughout 2024. Words are omitted, which is understandable, but more strangely sometimes words were added to make a complete sentence. Adding to the mystery, when transcribing Cantonese I regularly got the phrase "梁國雄議員" replacing the actual remarks. You cannot rely solely on the transcript without manual checking for the sake of accuracy.

You'll want to use another product to cross-check the outcome. And since Cantonese is not that widely spoken when compared to English, the machine learning model continues to show its limits.

The mobile UI has also been not as user-friendly as it used to be. The billing records are a mess, designed to hide the options and keep you paying.

Good Tape is like in a definite Beta mode and while most new features are nice, in particular the audio playback and bulk upload, but perhaps more attention could go to refining the core product or providing more transparency on what's going on.

It transcribed and it was fast and that's all to be positive about. It happened multiple times that I ran through the whole document to ensure everything was correct, all for it not to save when being exported, so I had to do it all over again. This happened 4 out of the 5 times I used the service.

90% accurate and easy to use

I use the free credits of this, it's for a one-time legal proceeding project and i could say that it's best transcription tool out there,

Highly recommended tool, try it out!

kudos to the team!

Fantastic product. Took a couple interviews with multiple teams and Goodtape almost catched everything perfectly.

Had an issue with my payment for premium, sent an email and got the same day a useful response! Therefore I'm giving a 5 star review

I can't find anything to complain about. I have been using the service since 2022 and still have no complaints. As one who does heavy transcription, I rely so much on them to finish my work on time without falling behind. The transcripts are with very minimal spelling errors and that's because of the heavy accents but overall, they are the best in the market. At least amongst the ones I have used so far

They helped me with my subscription inquiries. Very helpful.

As for the service of Good Tape as it is, it is very useful and makes transcribing so much easier.

Great site for transcribing audio or video, very fast and easy to understand. The only issue is that the price is a little high in reais and it is not very clear how to cancel, but they respond quickly and help via email.I would use it again in the future.

Super nice Service!

Elsker konceptet, men mens lydfilerne uploader kan jeg ikke bruge min computer til noget andet, fordi den så simpelthen stopper med at uploade.

Og sådan har det været i de minimum 1,5 år jeg har brugt GoodTape:
Jeg skifter over i et andet faneblad i browseren (Chrome), går tilbage i goodtape-fanebladet for så at konstatere at upload-processen er pist forsvundet. Man får ikke engang en fejlmeddelelse. Og det skal lige siges at det nogle gange kan tage halve timer eller mere at uploade, hvis det er en lang optagelse. Det er meget upraktisk, og tænker at det burde være en ret simpel fejl der kan undgås?

Needed this for a small work project and the platform was easy to use and manage compared to others that I looked into.

The website is easy to use and the transcripts are very accurate. Try to have clear audio recordings because this will increase the accuracy. The customer care team is very kind and helpful!

Great transcription service. Recently signed up for a pro account, due to it's superior transcription service in Danish language. Experienced a some errors which was alleviated with browser cookie reset - fairly easy walkthrough found on their support site. Customer service was very responsive and helpful in putting the transcription hours spend on errors back into my account. Recommended.

Flagged multiple issues twice days ago - yet to hear back. Desperate and disappointed with the paid version:

1. Uploaded files constantly displayed as ‘generating speaker labels’ – the work remains incomplete. The progress has remained so for over 2 weeks. I may thus not be able to view/download the transcripts in time if I decide to cancel my monthly subscription. [The transcripts users paid to get done are 'locked' unless the subscription is renewed; the users literally lose access to them unless the transcripts are downloaded before any intended suspension of subscription].

2. When clicking on each file uploaded, the system takes ages to respond and even completely hangs.

3. Transcripts completed in a language different from the designated one.

4. Issue with speaker labelling: transcript indicating more speakers than the number present.

Work’s been delayed and may soon unsubscribe.

[Update: 3 emails sent to the account suggested, two specifically addressed to Lasse as advised. This amounts to 5 mails to the GT team altogether. Really hope to hear back and get the problems resolved soon.]

Really fine product!
Worked very well!

A good company! Be very kind to customers!

Super intuitive

Love it!

Truly the best I've used for transcribing my interviews. I don't see what's missing in the program. It transcribes my recordings fast and precisely. Its aesthetically pleasing and easy to use. It was hard to find one that supported Danish language and this one does it very well. Their support team helped me beyond expectation. I like that you get the transcription listed with time stamps where you can press play to listen to the text while reading or editing the text. When you edit the names from "speaker a" and "speaker b" it automatically does it to the rest so that you dont have to do it manually. It's a great time saver. It's easy to copy paste the whole transcription with or without time stamps.

Great app which saved me hours of transcribing manually for my thesis. Incredible customer service.

Would recommend to anyone!