Good Tape Omdömen 

Ive been using Good Tape for about 3 years now. Lately i started using it as pro (the last 6 months) And the last years time when i started ramping up my need for transcribing Good Tape showed its real colors.

The AI is very inaccurate and sometime whole phrases are lost.

When you then need to edit text, speakers, timelabels etc. The editing part of the website is terrible aswell. Simple stuff as adding text or line breaks to add other speakers that Good Tape misses cant be done and has to have workaround by either linebreaking later on and then typing it again and sometimes have to be done afterwards in 'Word'.

So the subscription is not worth it even though it is expensive. Moreover the free version is also quite bad.

When you eventually are done editing the transcription that was transcribed badly, The website doesn't save the edits, so when you download the editted - you only think its editted because its the old version before the edits.

Ive recently started using different options for my transcriptions which are all much better.

Too be honest i feel cheated from the subscription when the options it provides doesnt actually work.

Would highly recommend to try something else than Good Tape.

Subscription id: BTcXljVK9DQ3t1HqL

Har brugt den betalte version Goodtape ifm. mit arbejde til transskribering af interviews i forskningsøjemed. Umiddelbart lød det som en virkelig smart og tidsbesparende løsning.
Ideen er god nok - du uploader lydfiler og den genererer teksten for dig. Selvfølgelig kan der være lidt udfordringer ift. lydkvaliteten af filen, dialekter, eller baggrundsstøj, det er helt fair.

Det er dog platformen i sig selv, der er endt med at give mig grå hår. Har brugt Goodtape i 1,5 måned og allerede fra dag ét havde jeg udfordringer med, at de tilretninger jeg lavede i transskriberingen, ikke blev gemt. Dette indebærer både ændringer i teksten og i speaker labels og afsnitsinddeling. Jeg kan have brugt en time på at redigere, for så at åbne transskriberingen op igen og konstatere, at det hele står hulter til bulter, med de samme fejl som før. Jeg har også konstant oplevet problemer med at skifte linje (shift+enter).

Jeg har skrevet frem og tilbage med supporten gennem hele forløbet og selv om de er hurtige til at vende tilbage, har de ikke løst nogle af problemerne. De bad på et tidspunkt om adgang til min konto for at undersøge nærmere, men dette resulterede i, at jeg ikke kunne arbejde i Good Tape samtidig, fordi jeg så fik en fejlmelding.

Alt i alt en rigtig træls oplevelse, hvilket er virkelig ærgerligt, for konceptet virker umiddelbart som et super smart værktøj. Jeg kommer desværre til at lede efter andre programmer fremadrettet.

Transkriptionen virker helt fint. Men, rodet interface, for langsom, agressiv og tvivlsom annoncering på Facebook. I velkomst emailen præsenteres CEO kun med fornavn. Jeg har ikke lyst til at tage chancer med dem. Foretræker Turboscribe, som trods elendig kundeservice (som ikke svarer) dog gør arbejdet rigtig godt.

Jeg har nu ikke brugt produktet i et år, hvortil der pludselig trækkes 1500kr fra min konto. Jeg har nu ikke mulighed for at slette mine kontaktoplysninger, betalingsoplysninger eller min konto. Det er dybt problematik. Jeg ønsker ikke at bruge produktet, men jeg er bondefanget i det, da min konto og kortoplysninger ikke kan slettes

Sure, it worked, but after getting the "result" it was only a minute long and very inaccurate on who was speaking and a few words, the rest was obscured by a paywall with an extended grubby little hand begging for money... Geez!! Extremely disappointing first impression :/

Twice now i've uploaded a recorded conversation and which works fine. The transcription itself is a bit off but i expected nothing less.

BUT now i've experienced TWICE using at least 1,5 - 2 hours correting the text, that when i copy the corrected text into another browser, the corrected text is not saved and then when i go back to copy again, the whole thing is back to the original. WHAT A WASTE OF MY TIME

My girlfriend needed to do the initial transcription for a large number of interviews in Swedish for her Master thesis to save time. This worked well enough and was intuitive for her as a very nontechnical person to handle alone. Sadly we canceled subscription after 1 month (one time task) but will definitely consider to use again.

It is the cheapest software out there for transcribing audio and it does the job decently. However it is VERY slow. I enjoy that i can cancel the subscription anytime i dont need it. Its my second time subscribing for a project but due to the slow responce I might use another one next time.

Het begon goed, maar ook ik merk dat de tool niet goed meer werkt. Soms staat de geinterviewde zelfs niet meer in de tekst, alleen ik die de vragen stel. Terwijl de tool wel heel duur is. Jammer, want het begon goed.

Worst customer service ever. They should review their unreplied messages...

Worst customer service ever! So slow response. There’s no chat nor phone to ring. Still not able to get into my account after two days. Really bad experience.

As a bona fide user of Good Tape’s service, I was surprised to find that my annual subscription had been renewed without any prior reminder. I only became aware of the renewal when the charge appeared on my bank statement. I contacted the company the same day to explain that I do not plan to conduct any fieldwork this year and, as a result, will not require the transcription service.
They declined my request for a refund, citing the terms of the agreement.
While I understand the importance of clear and consistent policies, the absence of a basic courtesy—such as a renewal reminder—and the refusal to consider a justified, same-day refund request strike me as unnecessarily rigid and ultimately unfair.
It is frustrating to witness subscription-based platforms prioritizing profit over people, and a strict adherence to policy over the actual needs of long-term customers.

Toen ik ruim een jaar geleden een abonnement op My Good Tape nam, werkte het geweldig. Het transcript was heel precies, het scheelde me veel tijd. Inmiddels holt de kwaliteit achteruit. De tool verdraait zinnen, laat stukken weg, soms mist er een half uur. Ik kaart het al een jaar aan bij het bedrijf, maar er wordt niets aan gedaan. Veel collega-journalisten zijn ook klaar met deze tool. Jammer, want het was zo goed!

Extremely poor transcription quality for Romanian. I spent an hour using the free trial, only to receive nonsensical, random text. This happened with three different audio files.

Hi I am a new user, and wanted to have a try on Good Tape. I want to ask if it is normal for me to wait for 8 hours for a trial? It have been stucked in the page of less than 3 minutes waiting time for 7hours or something. I don't even have a chance to see if the quality worth me to be a paid user.

Wat een tijdswinst, deze transcriptie-app! Werkt goed en betrouwbaar. De weergave van de transcriptie is soms wat onhandig - splitsingen en nieuwe alinea's die worden aangemaakt in het midden van een zin - maar al bij al heel tevreden over. Herkenning van verschillende stemmen zou ietske beter kunnen, maar misschien is dat wel mogelijk met een duurdere optie dan ik heb?

I had to transcribe 50+ interviews with sensitive personal information in two different languages, which I had conducted in research for a book that I am writing. I had originally taken a whole month off work, just to transcribe the interviews and start categorising the subject matter.

A friend recommended I try Good Tape - at first I was really sceptical, because I had a lot of personal information in the interviews, and several of my informants were nervous to even speak on a recorder. The chance of data being used to train an AI model, or somehow get leaked through a platform, meant that I had ruled out all the transcription software I usually use (just for english - no other good ones for my other language).

Once I looked into Good Tape I realized how protected my recordings/data would be - and I decided to give it a go. WOW! It worked pretty much flawlessly, in both languages, and incredibly quickly. I had all the interviews transcribed and filed away in a day. Spent the rest of the month actually writing the book.

I started using Goodtape Pro in March 2025. Honestly, the transcription quality is quiet good – better than other services I’ve tried. Clean interface, fast results, accurate even with accents. That’s why I trusted them enough to go Pro.

At first i went with the monthly plan. But then I clicked on a discounted annual plan just to try it. I canceled right after and switched back to the monthly plan, thinking nothing would be charged. There was no warning that payment would be taken immediately – yet €132 was charged from my account.

What’s worse is that my billing history showed I didn’t have to pay for the annual plan after canceling. Still, the €132 was taken, and support refused to refund it. They just said it’s stored as credits – but there’s no clear info on how or when that credit is used, and nothing in my account shows it.

Then I was charged again for the monthly plan. It makes no sense. I feel really confused and misled. I’ve contacted support again but haven’t received a clear response yet.

Update – May 2025:
It’s been two months. I’ve contacted them many times — no refund, no reply. They promised to return over €100 but did nothing. Now my account isn’t even Pro anymore. This is theft. Avoid this service at all costs.

De sender ikke nogen som helst e-mail bekræftelse på abonnement - hverken en “dit abonnement fornyer snart”, eller noget så simpelt som en bekræftelse på fornyelse med faktura (jf. gældende lovgivning). Kundeservice er flabet og nægter at hjælpe. Det siger meget om virksomheden, at de hellere vil have en dårlig anmeldelse end at refundere 145 kr..

Ik betaalde voor deze diensten. Toen ik me wilde inloggen, was er sprake van een een bug. Ik logde me in met mijn gegevens maar kwam steeds op iemand anders zijn account terecht. Zeer vervelend.. De dienst waarvoor ik betaal werkte niet.
Toen dit probleem opgelost was, wilde ik de volgende dag verder gaan met mijn transcriptie die bijna af was. Echter waren opeens 50 minuten van mijn transcriptie die ik reeds aangepast had verloren.. Heel jammer voor een dienst waar je voor betaald. Zou niet mogen.