@GoMoIreland Omdömen 

I had three numbers with gomo, all on one account. One card did not work for many months but gomo kept charging me. I asked to cancel the number, so I don’t pay extra especially that I do not receive the service - the customer service agent said that it cannot be done. It is next to impossible to contact them. When you finally reach them, the agents are dismissive and do not try to solve the problem but advise to contact them through another channel. Only when I wrote the external complaint they appeared and were “ready to help immediately”. I really do not recommend this provider. Transferred my 3 numbers to a different provider, my extended family will follow as well.

Have a human to deal with customer issues and not a chat system not good enough my phone is still not working properly due to sim issues with gomo considering another network

This company is very difficult to contact when an issue arises. Customer service is poor. Do not bother trying to email or phone. The response is meaningless. You must use the online communication with a prescribed list of issues - anything else, forget it.

I signed up with GoMo, completed the ID verification, but the service never worked. I never received or used a SIM card and was never able to use the service, even while I was still in Switzerland.
Despite this, I started receiving payment reminders and threats of fees. I spent a long time contacting customer support, explaining repeatedly that no service was ever provided. The chat was even closed by support before the issue was resolved.
Instead of taking responsibility for a failed activation/delivery, they insisted on charging me based only on “terms and conditions”, ignoring the fact that no service was delivered.
This has been a frustrating and unreasonable experience.
I do not recommend GoMo to anyone.

Cancelled my number 2 months ago still charged me until present asked to speak to manager got told no had prove of Cancellation but that wasn't good enough absolute fruad

Customer service is the worst I have ever experienced. They do not offer email support, as I believe this would give a clear record for a complaint to comreg. (To me this was the first sign of a unscrupulous business). when I rang the complaints department for the numerous time and told them I was recording the call. They told me I couldn't record them, and hung up. (even they were recording me). I do not recommend that you use them, unless you want to spend hours on their chat bot and on the phone complaints line and still get nowhere.

GoMo cancelled my new SIM as nobody home to accept parcel. Fits through letterbox I said. Send replacement SIM I said. To get replacement SIM they said order new SIM . But I paid for one already I said.
Eventually I have to escalate complaint but they were not very receptive. Eventually I mentioned Communication Regulator.
If its this difficult to start new account then I don't want to deal with them.
Payback credit to be applied to my card.

dying family member and it wont let me even have my last words with them because i cant connect to landlines while in the uk. You have ruined my life.

Awful service, unable to port my number, no customer service, this company socks.

Customer service is a nightmare.
Got my new Sim card quick enough but couldn't activate it with the pin numbers provided. Contacted customer service and got told he will activate it and it will be working within the next 24 hours. That's now 4 days ago and you can't chat to an agent over Christmas from 25th to the following Tuesday wich is the 30th. Not understandable that nobody is available to help for 5 Days!!!!! Will cancel this contract

An absolute shambles for customer support

Really really poor customer service. I am “ currently barred” from making outgoing calls to UK. Customer service of no help after 40 minute wait….. & they terminated my conversation.

I have 3 mobile phones with Gomo.
My text bundle was out and I asked for it to be reset which over the past years was never an issue.
I never missed a payment but today I asked as normal to reset.
I was told this was not possible.
I told the operator I never had an issue before.
They were extremely obnoxious in their replys.
After 2 hours of emails I told them I was going to cancel all 3 phones.
Reply I got was they would reset bundle as a once off! If they did that in the first place there would not have lost 3 user account.
Absolutely disgusting service.
Horrible customer service.
36 years using a mobile without any issues and this is the crap way they deal with good customers.

A SIM install glitch which, following 15 emails to GOMO and Comreg, and the usual online “help” fiascos, still no resolution.
No phone for two weeks so far. Neither organisations seem bothered by abysmal customer ratings.

Very disappointed with GoMo’s cancellation process – ended up paying for two months I shouldn’t have.
I submitted my cancellation request with the full form on 14 November 2025 (name, DOB, number, email – everything they asked for) and replied to their follow-up emails. Despite this, GoMo claim the cancellation was ‘never completed’ and continued billing me for both November and December.
Only after chasing them multiple times did they finally schedule the number to close on 31 December – meaning I’ve now been charged for two full months after I had already cancelled. They refuse to refund either month, saying it’s my fault their system didn’t register it properly.
It feels extremely unfair: I did everything they asked, kept copies of all emails, and still lost almost €30 for service I didn’t want or use. Customer support just repeat the same script and won’t take responsibility.
Cheap plan on paper, but the cancellation experience has been frustrating and costly. I expected better from an Irish provider.

Gar nicht gut, meine Nummer wurde blockiert weil bei ihnen die Zahlung nicht eingegangen ist aber bei mir schon vor 7 Tagen verbucht worden ist???? Bin die ganze Zeit am hin und her schreiben mit ihnen, habe seit 2 Wochen kein Internet und kann auch keinen anrufen. Das einzige was sie getan haben war es meinen Beleg der Zahlung weiter zu leiten und jetzt muss ich warten ohne Internet ohne nichts. Gar nicht empfehlenswert.

Absolutely fed up with GoMo customer service. I was just trying to port my old number back to GoMo, but their system wouldn’t send the verification code and kept saying a port was already in progress.

I clearly explained the issue and asked the agent to check and remove any existing port request. Instead of actually helping or investigating, the agent did NOTHING and then just ended the chat on me. No solution, no explanation, just CUT OFF.

This is not support – it’s pure frustration. I still can’t complete the port because of their system and their “support” team clearly doesn’t care.

It should be half a star, not one. The customer service is only acceptable when porting your number. The moment you have to wait to join for the month is a joke no messages, no calls could connect, and the data was barely usable. There’s no number to call for assistance; instead, you’re forced to sit on a webpage for help.

I spent 45 minutes in a queue with a bot, being told I was 9th, then 16th in line. When you finally reach the chat, you provide information, and it takes forever for them to respond. The chat frequently disconnects, and if you want to reconnect, you’re sent to the back of the queue or forced to ask the bot for an agent.

The cancellation policy is dreadful. When you give a reason to cancel, they respond with “oh yeah, just so you know, you will be charged,” even though you haven’t used the service.

I've been with Gomo for years. It's a walk in the park if you're looking to upgrade plans and keep you're bills paid. But when you need help is when their true colours shine.

My family made a contract with another network so we wanted to move our numbers. Sounds simple, doesn't it? It wasn't. We filled the new provider's form to have our numbers moved. This form asked for our phone number and our current provider, which was Gomo so this is what we submitted to schedule our move. A few minutes after we've submited this, I get a text message from Gomo saying:

"Oh no! We tried to move your number to our network but the account number you provided was incorrect or unavailable. See our FAQs at gomo.ie joining-getting-started-with-gomo #move-number on what to do next and how to complete your move. That's it!"

I had to read this a few times. This message is about moving the number to Gomo, not from Gomo. And mentions an account number, which is completly irrelevant to any other network that is attempting to have your number moved. This meant that the new provider was trying to move the number but Gomo was not allowing it. So I got on customer service, which only exists via webchat and asked about why this is happening. Below are the answers I was provided with.

"You need to contact the provider and ask them to submit the move request again" - we did, same text message.

"I have explained why the port out has not completed due to the account number being incorrect in the request from (new provider)" - the form did not ask for an account number, why would the new provider want an account number that's specific to Gomo.

After serveral attempts asking why Gomo was not allowing for the move to happen, I sent a screenshot of the messages received and asked if they could explain why those were being sent out. The next message from the agent was:

"I'm very sorry but as advised there is nothing more I can advise on this and the resolution is stated previously. As there are no other questions I can help you with I am going to close this chat, but if you have any further questions you can contact us again here at any time. Thanks for contacting GoMo, have a nice day"

So yes, 1 star. Unhelpful, incompetent. Never once the agent said "let me check this for you" or "let me investigate", knowing full well that this is a mess up from their part and that the new provider's hands are tied.

Issue still not sorted. I'll say something though - will beleaving Gomo though, whether I have my number moved or changed.

I have been using gomo for 9.99 for about 2 years now I think. I find it great. I haven’t needed much customer support but when I did need a document for insurance I was able to email them and they emailed me what I needed. Very happy with the price, coverage, online bills etc. Would recommend this to others.