Goldia Omdömen 80

Svar från Goldia

28 jan. 2026

We’re sorry to hear that this customer was disappointed.

The item purchased was a very small, lightweight ladies’ gold cross ring, priced under $150, and clearly described as such on the product page, including images, measurements, and weight. The original design is intentionally petite.

At the customer’s request, the ring was custom resized to a men’s size 11, which is a significant size increase for this style. Prior to proceeding, we clearly explained that resizing such a small design to a large men’s size would still result in a delicate appearance, and that additional gold would be required to reinforce the band. The customer approved and paid for this customization before production.

The ring received matches the approved design and specifications. Custom-made and resized items are produced exactly as discussed and cannot fundamentally change the scale of a petite design.

We strongly disagree that this situation reflects misrepresentation or improper conduct. We always communicate expectations clearly and obtain customer confirmation before completing custom work.

Our team remains available to assist customers respectfully and professionally.

Goldia Customer Support Team

Svar från Goldia

28 jan. 2026

We’re sorry to hear that this customer was dissatisfied.

The item received matched the advertised specifications, including gold purity, gram weight, and measurements, which were clearly stated on the product page at the time of purchase.

Regarding the return process, we operate multiple fulfillment and processing locations, which is why we ask customers to notify us once a return tracking number shows delivery. This step allows us to locate the return quickly and process refunds faster, not to make the process difficult.

Return shipping costs are outlined in our return policy and are standard for preference-based returns. We strive to be transparent and efficient, and we respectfully disagree that this experience reflects our service or product quality.

Our team remains available to assist customers at every step of the process.

Goldia Customer Support Team

Svar från Goldia

Publicerad 20 jan. 2026

We are sorry to hear that you are dissatisfied with the outcome of your return, and we appreciate the opportunity to clarify the facts for transparency.

As outlined in our return instructions, the items in question were required to be returned separately to different designated locations, as they originated from different inventory sources. These instructions were clearly provided prior to the return being initiated.

Despite this, both items were sent together in a single package to one address. Upon receipt and inspection, only one item was present in the package. The second item (the pendant) was not included in the contents received. The package itself was intact upon arrival, and no additional item was found inside the box or packing materials.

In accordance with our return policy and standard inventory controls, we issued a refund only for the item that was physically received and verified. Unfortunately, we are unable to issue a refund for an item that was not returned to us.

We understand how frustrating this situation can be and have communicated our findings clearly and honestly based on what was received. We remain willing to assist with documentation, carrier inquiries, or claims if the customer believes the missing item may have been lost in transit.

We take customer service seriously and always aim to act fairly and in line with our published policies. We regret that this experience did not meet expectations and encourage customers to carefully follow return instructions to avoid issues of this nature in the future.

— Goldia Customer Service Team

Svar från Goldia

20 jan. 2026

Hello,

According to our records, your order was placed on December 15 and was successfully delivered on December 22, which falls within the delivery timeframe communicated at the time of purchase.

If you have any specific concerns regarding the item received or would like assistance with a return or exchange, we would be happy to review the details and assist accordingly.

Thank you for your feedback.

— Goldia Customer Service Team

Svar från Goldia

20 jan. 2026

We are sorry to hear that your experience did not meet expectations and appreciate the opportunity to clarify our position.

Your order was delivered within the estimated timeframe provided at checkout. Upon being notified of the clasp issue, our team reviewed the concern and advised that the adjustment required was a minor alignment fix, which can be performed quickly by a local jeweler. This recommendation was made to help resolve the issue as efficiently as possible and to avoid unnecessary international return shipping costs and delays, which often exceed the cost and inconvenience of a simple local adjustment.

That said, we understand that some customers prefer not to seek local servicing for new items, and we regret if this solution was not satisfactory in your case. Our intent was to offer a practical and timely resolution rather than inconvenience you with extended shipping timeframes.

We take product quality seriously and stand behind our items. If you would like to discuss alternative options within the scope of our return and service policies, we remain available to assist.

— Goldia Customer Service Team

Svar från Goldia

20 jan. 2026

We regret that this experience did not meet your expectations and appreciate the opportunity to clarify the circumstances of your order and return.

As the order was shipped internationally to the United Kingdom, customs duties and import fees were paid on the customer’s behalf at the time of delivery. In accordance with our published return policy, these government-imposed fees are non-refundable once incurred, even if an item is later returned. This policy is standard for international shipments and is disclosed to customers prior to purchase.

Regarding item size and appearance, we make every effort to ensure transparency by providing detailed product descriptions, exact dimensions, and reference images displayed alongside an inch ruler to help customers accurately assess scale before ordering. While photographs may appear larger on screen, the physical measurements shown on the product page represent the actual size of the item shipped.

Upon receiving the returned item, a refund was issued for the product value excluding the non-recoverable customs charges and original international shipping costs, which resulted in the adjusted refund amount. This calculation was made strictly in line with our return policy.

We understand international returns can be frustrating, and we regret the disappointment expressed. However, all actions taken in this case were consistent with our stated policies and the costs incurred on the customer’s behalf.