GoGet CarShare Omdömen 

Very frustrating experience with the app and the follow-up service. I was logged out of the app after my last use and could not log in subsequently. Was told to write in to admin after a few of their staff who handled my queries online verified that my email was correctly linked and the only people who could help was the admin side. But the situation was made worse with the person handling the case ( Maria ) , who not only could not resolve it, but created more confusion with how she handled and communicated - very disappointing with all the wrong and confusing information each time (eg claiming my email was not linked when I have been using the service for the past year). Forced to exit the account since the issue couldn’t be resolved. For me what was the most frustrating and concerning was all wrong information that she communicated, despite standard email replies that she understood my frustrations when she clearly didn’t - made me really question the system they have and which is really concerning.

I never write reviews but this was so bad I had to. A fine from June 2023 was wrongly assigned to me for a car I didn’t book or drive. I only found out two years later by accident when I called Fines Victoria. GoGet never told me.

This left me in a legally risky situation and they repeatedly refused to answer basic questions. I asked multiple times if I had a booking that day. They dodged it every time. I found the number plate on my own (because it matched no bookings I had) and sent it to them twice. After the second time, they claimed the fine was valid and linked to my booking. It wasn’t until I pointed out that the number plates were completely different that they finally admitted the mistake.

This took a month of back and forth calls and emails and each time they declined to answer basic questions. If I hadn’t pushed, this 2 year old fine would still be hanging over my head.

I’ve also had cars show up filthy or not at the booked location. I’ve never complained before but this experience was beyond. After this, I’ll never use GoGet again and I’m warning everyone I know to avoid. Based on some of these reviews it seems they have a pattern of this kind of thing so steer clear!

The booking was a cinch and the trip was uneventful. I liked how the app recalculated my trip using the day rate, which was a better deal for me.

We hired a van using GoGet. Went to pickup location and the van was not there. We called support to try and find the van. Support were unable to locate the van. Support noted that they would cancel our booking and suggested we hire out another van in the area.

We hired another van in the area. When we arrived at the pick up location, that van was also not in the pick up area. We called support again to query where the van was. Support indicated that the van was still out and that the previous renter had just extended the booking. Support also indicated that we still had another live booking (our 1st booking), which support had not cancelled (despite it being 1 hour later).

We asked support to cancel both bookings at this stage. We then booked a 3rd van, which we managed to use (after almost 2 hours of driving around trying to find a van).

The 1 star review is for:
- GoGet not being able to locate one of their vehicles
- Long wait times to get in touch with support (you can get 15 minutes into a booking before hearing back from support)
- Not having our booking cancelled when requested (due to a GoGet issue)
- Not receiving having a notification system to inform you that a vehicle is no longer available due to the extension of a prior booking
- Support telling us "have the van back on time and in the appropriate location", which was rich given that we had attempted to hire 2 vehicles already and these were the exact issues where GoGet had not given us an update that a vehicle was not going to be in the right location or back on time.

This is not the only time we have had issues with GoGet. We'll be cancelling our membership.

It's a convenient service, reasonably priced. However, I find the app sub-par by modern standards. It's a bit sluggish, touches don't always register, and navigating is not smooth. It does concern me that any GoGet member can open the car during my booking, so the inability to store valuables in the car does make it less attractive. I look forward to the day GoGet will allow me to do 1-way trips.

Easy set up and great customer service provided.
Satisfied customer and highly recommend 👌

This was my first time using Goget. Initially I add Paypal into the app but when I made booking, the app stated invalid and prompt to add new credit card details but it went blank while processing. Beware! My credit card encounters unauthorised transactions within seconds that caused me loss $823+. Must not add any credit card! I had made police report on this matter. Beware

GoGet nominated me for a parking fine without doing proper investigation. ($544 and 2 demerit points). They say I was the last customer to book the car before the offence. They know from records that i parked elsewhere (not where the fine suggests). Some GoGet employee moved the car and they say i'm responsible for it.
I have since April sent them many emails and many calls to follow-up. They just say it is with their "internal team" for investigation and can't get through to anyone with proper authority to escalate. How would this take 2 months to investigate. I have to pay fine in 2 days and this has been a very stressful experience for me.
Revenue NSW say that either i pay or will have to go to court to contest further.
I'm not going down without a fight.

It is highly irresponsible of GoGet to manipulate a customer in taking the rap and to keep dodging and evading every call.

I suppose i will be requesting to go to court with all the evidence I have.

Was excited to open my account with GoGet, After bending over backwards to fill all my details, credit card info yada yada. Get rejected!
I have patronized No Birds rentals multiple times without hassle. My credit check is spotless, no tickets etc. If the account opening is this bad, I would be scared to rent a car.

When making a booking via the browser I applied a promo code. The booking page shows the correct final cost including the promo code. The booking confirmed page dropped the promo code so the price increases for no aparent reason. Then the booking email does report the correct price including the promo code discount. The booking process is inconsistent and doesn’t deliver a standard price throughout the process. Rubbish IT and customer experience. I screen shot the issue and sent it to GoGet twice so they can fix the issue. That should have been a warning to me but ... I then booked a van to move house and arranged my time around the move. On the day of the booking I moved some of my heavier stuff to the front of the property to speed up the move once I got the vehicle. Only problem I go to pick up the GoGet van and its not there. I ring GoGet and they have no idea where the van is or when it would be available. The GoGet support tried to redirect me to another van. I joined GoGet because I don’t have a car so how much sense does it make to chase down another van that may or may not be where GoGet thinks it is via multiple bus trips and walks to pick up and return a GoGet vehicle which further wastes the time I need to move house? That left me with no option but to cancel the booking and get my stuff back into the house. GoGet is a great way to waste a day of your life

I was blindsided by a ridiculous fine for an offence that happened 8 days AFTER my last booking ended. Their only excuse—finally given after a month of me calling and emailing—was that I was the “last person” to use the car before the next booking, which makes ZERO sense and is complete nonsense.

I never had the vehicle on that day, yet GoGet stubbornly refused to accept any responsibility or provide real evidence. Their dismissive and careless handling of this issue caused me huge stress and anxiety. It’s clear their system is flawed, and their customer service is shockingly bad.

I no longer trust GoGet—I canceled my account because I refuse to be held liable for their mistakes. If you care about your time, money, and sanity, DO NOT use GoGet.

Have been using GoGet vans a lot last couple of weeks. It's very conveneint as they have plenty of options in the vicinity to book in the last minute and adjust the time accordingly. It's also very conveneint to just pick the vehicle and then drop it off when we are done and everything is completed automatically for you.

I'm afraid the honeymoon is well and truly over with this company since they obviously don't care about their existing (long-term/loyal) customers and it's time I put my money where my mouth is. I won't bore you with all the gruesome details, instead preface the last decade with a few key pointers:

- yes, despite this extensive period of loyalty, not to mention the amount of money they have got from me over the years, I have never and I mean NEVER received so much as a thank-you email, nor have I ever received anything like a bonus, reward, surprise gift in recognition of my custom (and no, i'm not expecting dollars or an actual present, i'm talking about a discount or complimentary booking, to be honest, even just a nice email .... but ZERO instead)

- if you read through just a handful of reviews, you'll get the overall picture as to what's going on ... GoGet love to over charge and 'surprise' charge their customers CONSTANTLY and then make every excuse under the sun to never repay. I've lost count of the times it has happened to me but 2 distinct memories which still to this day make me so angry but also make me LOL cos it's so ridiculous .... (1) I booked a car once and within 2 mins realised something was wrong. Yes, in fact the front tire had blown and I think the wheel was actually about to come off. I carefully managed to get the car (and myself) to safety which was highly embarrassing to say the least ... was then told it was MY problem and i had to sit n wait for a mechanic to arrive which was going to take min 1 hour .... i explained it wasn't my fault and i didn't have an hour to spare, was already late due to their 'broken' vehicle. Next thing I know they have fined me for leaving the vehicle AND charged me for the mechanic call-out fee. I mean, it's utterly ridiculous that they made this move and it took months to resolve. (2) Simple case of human error, making a booking for 22hrs instead of 2 (blame my fat fingers) .... and even though i called to explain and even though it was obvious i did not have the vehicle for that amount of time, they still insisted that this was the booking i made and so they were unable to amend the charge of almost $600. Once again, this took months to resolve

- think i'm going to stop now as it is starting to depress me that i have put up with this dreadful company for so long, with poor customer service, dirty vehicles, repeated errors with charges, zero reward for loyalty and quite frankly a company that is only interested in making money and luring new customers

WELL, I'M SORRY GOGET, AFTER ALL THESE YEARS IT IS TIME I FINALLY PUT AN END TO THIS ABUSE AND WALK AWAY .... YOU TRULY DO NOT DESERVE MY CUSTOM OR MY $$$$$.

The big wigs in Europe need to wake up and take a good look around cos the market is changing right under their noses and you have done nothing innovative in a whole decade while all these new start-ups are emerging and will soon wipe you off the map.

Good riddance!

Shocking poor service. Do not use!
I rented a van. It was supposed to be full of petrol. It was empty. I refuelled it. Claimed my fuel. It was never refunded.

The van had every panel damaged when I got it. I took photos and reported to Go Get. Why did I have to wast my time on this useless exercise.

I have requested to cancel my membership 11 months ago. I was advised that I must wait until the renewal to cancel. That is Rubbish.

I have received my renewal notice. I have logged I to my account and when I press the cancel membership option, no surprise, the screen displays a thinking gif of a wheel continuously turning. I waited 10 minutes only to find that I received a screen identifying that I had been logged out.

I logged in and tried to cancel my membership again. I received the same result. This time I asked to speak to someone.

Once again I received a turning wheel.

You know who I am. Please cancel my membership. Otherwise I will contact fair trading.

Of I have not received you cancellation confirmation by 22/05/2025, I will commence leaving bad reviews on Google and other websites.

You business could be so good. Instead it's horribly bad.

You keep over charging. You wont pay for petrol.You are charging for tolls I didn't use.Use charge late fees when I'm on time. And you cant contact you by phone. You use a stupid IA to chat to who is useless. I do not recommending using go get to anyone. I will be complaining to consumer offers. This is no way to run a business.Imstarting think it is a scam.

The rigmoral of signing up, having to use multiple different platforms just to sign up. Having it refuse sign in attempts, not being sent forgotten password emails, issues with them telling me pre-authorisation has failed when the money has left my account 2 weeks prior. My good God! You could not make this crap up! Painful is not the word!

Please be aware of their fuel refund process. As a long-time customer, I’ve noticed that recently, obtaining a refund for refueling has become unnecessarily complicated. Despite following their policy precisely—including submitting a receipt and photos of the low fuel indicator—I was asked multiple times to provide additional proof. It seems that loyal customers face difficulties, while the bad ones are rewardes. Moreover, customer service was unhelpful, offering only a lecture about their refund policies instead of assistance.

As soon as he opened the door, he refused to enter, pointing out extensive mould inside the vehicle. Upon closer inspection, I confirmed his observations and was shocked by the hazardous condition of the vehicle. I immediately contacted GoGet’s customer service team to report the issue.
I contacted goget immediately, they were zero help. The solution, told me to get a taxi/taxi’s and send the receipts. Which I did the following day. It’s now been 7 months still without contact or communication from them, I requested for my membership to be canceled back in December of 2024 and today I received an email stating it’s now been cancelled charging me for the past 7 months without having not once used them, I will never use or recommend again.

Horrible horrible horrible. Got called one day before all of our bookings (we booked 3 cars for 3 different days) saying the car was down and had to be switched for another. We were okay with that, and confirmed that the cars were okay to drive. Turns out they gave us the ‘broken’ cars that they claimed were fixed. Stranded us in the Maroondah Highway and did not even offer compensation until we asked for it personally. While it’s not customer service’s fault, none of them were helpful and had to be coached to giving us answers. Do NOT recommend. Horrible service horrible cars horrible systems.