Go Transfer Omdömen 

My experience with Go Transfer Italy (Ride #2502) was deeply frustrating, lacking in humanity or basic ethics and clearly designed to protect their financial bottom line.

They demonstrated complete unreliability, unhelpful customer care representatives and questionable administrative practices.

I had booked a long distance transfer from Puglia to Amalfi. After their originally assigned driver withdrew due to a mechanical vehicle failure two days before the journey, Go Transfer left my family in total limbo. Instead of securing alternative transport or offering a straightforward refund when they failed to deliver the service, they enforced an unreasonable policy keeping the booking active until just 30 minutes before departure, refusing to allow an early cancellation without penalty meaning we couldn't arrange alternative transport without potentially being out of pocket.

When I pressed customer support to point me to the exact clause in their Terms and Conditions that justified this 30-minute window specifically when they had breached the agreement by failing to provide the assigned driver, they flatly evaded the question and directed me to email their management to ask for the specific clause as I was unable to find any reference in their online T&C referencing this.

Management failed to respond beyond a generic confirmation that the refund was processed after they failed to locate a new driver 30 minutes before our travel time. They did not provide me the clause location I had asked for.

Interestingly, their T&C were updated today and now make reference to this 30 minute cancelation rule, though not in relation to their own failures.

Their policies are heavily stacked to protect themselves and not their customers when things go wrong at their end.

Holding family travel plans hostage until the final 30 minutes while hiding behind backdated policy revisions is entirely unacceptable.

Travelers rely on transparent, dependable transport service especially when navigating unfamiliar regions and GoTransfer let us down. Based on my experience of opaque rules, evasive communication, and potentially retroactive policy changes, I strongly advise others to look elsewhere for transfer services in Italy.

Ho dovuto modificare la mia prenotazione mezz’ora prima del pick up e go transfer mi e venuta incontro riuscendo ad accontentarmi !!! Un aiuto cosi e’ assai raro nella mia esperienza …

Extremely unhelpful and difficult to navigate when flight was delayed 12 hours before. They had the flight information to see it was cancelled and instead are charging me full price. Do not believe their support or flexibility promises. All lies.
EDIT: their reply below does not disprove this point. They still charged over ~100 extra for the final ride due to things hidden in their terms and conditions. The team disregarded my first couple emails, until I started escalating. They happily accepted extra fees for “driver inconvenience” that only impacted drivers for about 10 minutes. In Italy transportation is unreliable - and they will charge you absurd amounts if you are forced to shift rapidly,

Booked a driver 2 months out to help get us from Cortina to Ortisie (1.5hrs). They cancelled at 6pm the next before our 10am drive. No new driver could be found and we had to travel 4hr ++ via public transport to a place we specifically booked because we could get a driver directly there. DO NOT RECOMMEND. No accountability, no avenue of recourse and 0 attempt from GoTransfer.it at all to help us.

EDIT - was contacted 11 days after the trip (and only after posting this review) asking me to take it down as they have taken action against the driver. Not only that, they said they have now refunded my money. ELEVEN DAYS LATER. Appalling

We scheduled a driver to get us from Varenna, Italy to La Spezia. He was on time, helpful and pleasant. He did not speak much English, but made sure we were well taken care of. Even when some "bumps in the road" occurred with our travel plans, the company's professionalism and dedication to their customer became apparent. We enjoyed the transport.