Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Se mer
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The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Se mer
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Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1... Se mer
Företagsinformation
Skrivet av företaget
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
We Stand Behind Our Light Systems
24-month Warranty on Light Heads and G2.x Batteries
Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.
Kontaktuppgifter
12 Carr Road, 1042, Auckland, Nya Zeeland
- marketing@glowormlights.com
- glowormlights.com
4,4
Utmärkt
689 omdömen
Ber kunder att lämna omdömen
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Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Service was awesome ! Lights are great . Thank you
Great service and such quick delivery.
Lights work very well . Battery life is excellent. Very impressed. Thank you
11 juli 2022
Quick to receive
Received the lights within 3-4 business days, very quick to ship to Adelaide. Good packaging, presented nicely with draw string bag to keep the light in long term. No issues with the lights thus far, look forward to enjoying many more night rides this winter!
7 juli 2022
Looked at a few different options and…
Looked at a few different options and read a bunch of light reviews.
Super happy i ended up with the gloworm set.
Battery life has been longer than specs say, lights are a really well thought
out design and are perfect on or off road.
27 juni 2022
Daylight!
I am happy, they came fast with all the goodies, they replaced a stolen light. A bit sad my old batteries don’t fit the plug, do you guys make an adapter to fit the old battery to the new light?
Cheers
26 juni 2022
Great products, confusing webshop
I recently made my bike ready for commuting to work in winter and ordered the CX series quarter turn mount for the CX lights I already use on my road bike.
The ordering process was easy-peasy, the delivery was fast. All in all Gloworm did a great job.
However, only the quarter mount arrived which left me behind confused because its product page also shows a picture of the quarter mount assembled with the bar mount.
Long story short: The bar mount needs to be ordered as well. There is no "set" offer. Not a biggie at all if you know upfront.
The downside is that I ended up with surplus material (two bolts for connecting the two). If there was a way to order them together, either in single pieces or already connected, this surplus might go away.
Alternatively, only the attachment to the bar mount ie. quarter turn or others comes with the bolt as the bar mount on its own cannot be used to attach a light.
13 juni 2022
Excellent customer service
9 juni 2022
Great product and great services
Even on a Saturday they were super responsive with any questions I had about their product. Also when I forgot to put in a discount code i had they helped me out of my facepalm moment by crediting me back the difference.
Really enjoying the product, I’m going to run out of energy before the light does!
8 juni 2022
Super easy to deal with with really…
Super easy to deal with with really helpful. Quickly sorted my older lights any my new X2 lights.
6 juni 2022
Quick delivery and great light
Quick delivery and great light. Well built - glad I went with a Gloworm light!.
30 maj 2022
XSV plus a second battery
By far the brightest cycling lights I’ve seen, purchased for long off road events.
They feel very sturdy and well built but not too heavy given the battery life.
I like that you can customise the brightness to further extend the battery life which still gives you much light to play with.
Customer service was great, a small delay due to stock in my area but quickly dispatched the day stock arrived.
Highly recommended
28 maj 2022
A little hiccup with the battery not…
A little hiccup with the battery not working, after my first night ride.
Unchargeable not responsive.
But when I contacted Gloworm Lights they sent me a replacement very promptly and provided a return courier package for the old battery to be returned.
Awesome warranty service.
26 maj 2022
Good lights, crap service
So I ordered an x2 and was delivered an xsv. Disappointing. I sent an email to Gloworm support. I received a response "I’ll get a replacement and return sticker out to you tomorrow." Three days later, nothing. I sent another email. I received a response "A replacement has been sent today." It did finally arrive and it's great but the service is a bit crap.
25 maj 2022
Good prompt service
23 maj 2022
Awesome to deal with
Awesome to deal with! We ordered x 2 lights, but only one arrived. The team then sent out another very quickly. Lights are great quality and easy to use
15 maj 2022
website easy to find and choose…
website easy to find and choose additional handle bar mount for glow light .
turned up quickly
Mount broke first time fitting (rats!!)
Ordered and paid for another ,then emailed explaining my disappoint with product breaking, hoping for a replacement or credit
Was wrapped to get a reply stating credit issued and a new mount on it's way.
stoked with the service
Thanks Gloworm highly recommend product ,awesome lights
15 maj 2022
Bought a Gloworm light a little over a…
Bought a Gloworm light a little over a year ago - Helmet light, remote handlebar button. Still lovin it!
14 maj 2022
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