Banner for Gloworm Lights

Gloworm Lights Omdömen 689

TrustScore 4.5 av 5

4,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1... Se mer

Företagsinformation

  1. Butik med cykeltillbehör
  2. Cykelaffär
  3. Elektronikföretag
  4. Belysningstillverkare
  5. Friluftsbutik
  6. Sportaffär

Skrivet av företaget

Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.

We Stand Behind Our Light Systems

24-month Warranty on Light Heads and G2.x Batteries

Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.

Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

689 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Battery Replacement

Gloworm waa super responsive and empathetic to my needs for some new batteries. Now im getting my night "dad" rides in and didnt even miss a beat..thx for keeping me roiling.

17 november 2022
Betygsatt 4 av 5 stjärnor

The lights are bright!

The lights are bright! I had trouble with the remote pairing process and having to re-pair after plugging the light into the battery.
Once I got on a night ride, they worked great!

15 november 2022
Betygsatt 5 av 5 stjärnor

I just recently used my X2 adventure…

I just recently used my X2 adventure during the 25 hours of Frog Hollow race. It worked excellent. The quality of the light literally shines through! I love the handlebar switch and the ability to tune the light profiles.

6 november 2022
Betygsatt 4 av 5 stjärnor

Great product, great service

Those lights are amazing - large battery, sturdy and I love the feature to use it as a powerbank. One little flaw is the handlebar mount, the flimsiest I have seen in a while. Luckily Gloworm provides plenty of alternatives and a nice metal mount can be found online. Service is top too. Bein in the EU we sometimes get hit with hefty customs charges and taxes. Gloworm ships from within - easy. Thanks for some great lights which I think will last a very long time.

22 oktober 2022
Betygsatt 5 av 5 stjärnor

Like riding in the day.

Fast shipping, customization, like riding in the daylight. I can’t say anything bad about these lights. One issue I do have is with the TX remote, pairing is quite annoying and it stopped working on a ride.

28 oktober 2022
Logotyp för Gloworm Lights

Svar från Gloworm Lights

Hi James, thanks for taking the time to leave us a review! Glad to hear you're enjoying your new lights! I'll drop you an email regarding the TX. Cheers, Nico

Betygsatt 5 av 5 stjärnor

I was on a very tight deadline to…

I was on a very tight deadline to receive a part for my lighting system (leaving w/in a week and a half to ride the Oregon Timber Trail) and they had the part sent to my house with plenty of time to spare. Great company and stellar customer service.

23 september 2022
Betygsatt 5 av 5 stjärnor

Great Customer Service

Customer Service was fantastic!
There was a glitch with my order which meant it wasn't processed, even though I had an email to confirm my order was on its way.
A quick email the the Customer Service team and the problem was sorted immediately with my order arriving the next day. They were friendly and very helpful!

12 oktober 2022
Betygsatt 5 av 5 stjärnor

Great lights

Great lights. Super bright. Mounts easily on handlebars. Worth the money for the added safety.

9 oktober 2022
Betygsatt 5 av 5 stjärnor

Fast shipping, responsive customer service

Order shipped in under 24h, arrived within 48h. Contacted customer service before the order and after, very fast response from their EU distributor. High quality products, great first impression.

27 september 2022
Omdöme utan inbjudan
Logotyp för Gloworm Lights

Svar från Gloworm Lights

Hi Rian, appreciate you taking the time to leave us a review! I hope you're enjoying your new light! Happy riding!

Betygsatt 1 av 5 stjärnor

I ordered a new battery and it wouldn't…

I ordered a new battery and it wouldn't charge with my older charger. So I ordered a new charger, and now the battery charges, but it won't light up the light.

24 september 2022
Logotyp för Gloworm Lights

Svar från Gloworm Lights

Hi there Sam, sorry to hear you've had some issues with your light set. Based on your email it looks like the problem may be related to the older X1 model of light you have. I'll come back to you via email to discuss further. Cheers, Nico

Betygsatt 5 av 5 stjärnor

saved the night!

they shipped super quick and got us the product in time for an event we had coming up

12 september 2022
Logotyp för Gloworm Lights

Svar från Gloworm Lights

Hi Ted, thanks for the great review. We do our best to get the orders processed ASAP wherever possible. Happy riding!

Betygsatt 1 av 5 stjärnor

I love the lights but unfortunately my…

I love the lights but unfortunately my battery (Gloworm Power Pack G 2.0) has died and, while I am well within the warranty period, I can get neither Gloworm NZ or Action LED lights (the US distributor) to respond to my queries.
So great lights but apparently no support

28 augusti 2022
Logotyp för Gloworm Lights

Svar från Gloworm Lights

Hi Bob, as per my email I'm really sorry to hear you've had some trouble with your battery pack and apologies also for the delayed response. In conjunction with the team in the US we'll do our best to get this resolved to your satisfaction. Cheers, Nico

Betygsatt 1 av 5 stjärnor

Unfortunately my new lights didn't work…

Unfortunately my new lights didn't work fine. During the Fat Viking race 2022 edition in Norway when I needed it during the night it didn't work. It was so stressful . I'm afraid of using it cause it could not work properly when I need it. I was going to return it to you .

28 augusti 2022
Logotyp för Gloworm Lights

Svar från Gloworm Lights

Hi Michele, really sorry to hear you've had some trouble with your light. I've emailed you directly so we can get this resolved ASAP. Cheers, Nico

Betygsatt 5 av 5 stjärnor

Purchased Gloworm 4-cell battery

Purchased Gloworm 4-cell battery. Turned up soon after ordering. We recently had an issue with one of our lights. Gloworm repaired the light even though it was just out of of its warranty period which was much appreciated. Our family has purchased a number of items from Gloworm. They are a great product.

18 juli 2022

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer