GloverPriest Solicitors - Stourbridge Omdömen 78

I instructed GloverPriest Solicitors on 15 October 2025 for the purchase of my property and unfortunately the experience has been extremely disappointing from the outset.

Communication has been poor throughout the transaction, with emails regularly ignored or responses delayed for extended periods. Rather than being “kept updated every step of the way” as advertised by the firm, I was left constantly chasing for updates and progress on my matter.

I also provided extensive documentation regarding my source of funds and AML requirements, yet continued to receive repeated requests for further information despite already supplying substantial evidence. This caused unnecessary delays and frustration.

What I found most concerning was the response when I raised a formal complaint. Instead of properly addressing the concerns regarding delays and service standards, I received what I considered to be an inappropriate warning email referring to the firm’s zero-tolerance policy, which I found offensive and intimidating simply for raising legitimate complaints as a client.

Overall, the level of professionalism, communication, and client care fell far below expectations. Based on my experience, I would not recommend this firm for conveyancing matters.

My partner and I used Glover Priest to buy a property, it was our first time doing most of this process. The staff were absolutely lovely throughout our whole process, when I felt like I was asking silly questions or asking them to repeat, she always answered in a kind and calm manner. They never made me feel as if I couldn't ring or email her about anything. I have and will continue to tell the praises of this company, I have already referred 2 other people to use this company.

Always available by email and phone, and prompt replying to any questions

I would highly recommend using GloverPriest for conveyancing. We used them for the purchase of our first home and completed within 8 weeks. All the staff that worked on our case were incredibly efficient, helpful and got our house completed so quickly and smoothly. They were transparent and kept us updated throughout the process- we never had to chase them for anything. They made they process as stress-free as possible especially as first time buyers, they couldn't have done more for us.

I would not recommend this company to do any conveyancing due to the fact I used them for selling my old property and wasn’t very helpful considering I was also there client along with my ex partner. And when buying a property I had to chase them up for updates and along with that they told me I couldn’t complete if I didn’t sign and hand paperwork in for a certain date. I travelled an hour and a half to make sure they had it, just for them to tell me they couldn't even be bothered to check the mail in the morning for it to be processed. I found the women at the Stourbridge branch quite stuck up and not friendly.

The family team at Glover priest Stourbridge. From start to finish have been amazing. Kirsty and Louise not only helped me but made me feel like my case mattered.

And for that I am thankful, to finally be able to take my daughter on a holiday abroad means everything to me memories with your children is all the matters in life.

Thank you guys

Dire service

I am not a client and won't ever be--just the poor chap at the end of chain waiting for GPS to complete their work. If you saw a multiple pile up-would you warn on-coming traffic? Well I rarely write reviews and yes the service has to be truly awful to galvanise a poor review. 1 star is too generous.
The solicitor failed to respond to emails from the estate agent and my solicitor pretty well from start to finish, as well as making rooky errors not checking the basics until the last moment-causing yet more delays. Inconsistent replies, blame for others not sending info-which they did. I could go on. and on. Everything held up for weeks and weeks, generating anxiety, stress and frustration for so many other people's lives.
The awful thing is that estate agents recommend this company for a referral fee--and there seems to be nothing you can do about things when held ransom by casual ineptitude. This is the pile up down the road--please take great care.

I had approached Glover priest Solictors to act for my mu on remortgage of 2 properties buy to let, as the price quoted was reasonable.
The conveyancer was hloe was chloe hobb. 1 week later after getting stared wen the offer had been sent out to her, I received a email saying she cannot continue due to the complecations as POA and my mothers residence and well as dispute going on with another solictor regarding other matter, leaving us in the hole. This professional condut of a solictor, having a duty of care to thir client, backfired, and has complecated mattersfor me to look elsewher which is just time wasting.
very unprofessional,not duty of care, unhelpful. Stay away from this firm. NOT RECOMMEDED

Helped me buy my first house. Process was really smooth and the solicitors were efficient and responsive. No problems at all and would recommend.

Glover Priest

We used GP for buying and selling, now the 2nd time I've worked with them. Had 3 fantastic ladies on both cases and they worked tirelessly to get them both over the line in record time. I'd like to personally thank Gemma Anouska and Joanna for all their hard work. I wouldn't hesitate to use GP again!

Can't fault Anouska, Joanna and Gemma, they were so helpful and thorough and I didn't ever have to wait long for responses to my communication. Completion was smooth and surprisingly early in the day and they kept me informed throughout the process. Thank you

Great to deal with. Easy to get hold of and ask questions. Simple explanations. Straight forward to fill out forms. Represent well on your behalf.

Another fabulous experience from Glover Priest Stourbridge, specifically Chloe Hobbs and Jordan Whyley. Following on from a previous successful conveyancing transaction in 2023, we specifically requested Chloe and Jordan to handle the Sale and Purchase of our residential property, completing in December 2024. This included management of our part in a chain.

Our expectations were exceeded again. Chloe and Jordan were excellent throughout - communications were timely, relevant and accurate. Documents were easily understood and responses clear and to the point.

Would highly recommend and would use again.

Thanks Jordan and Chloe.

Prompt and professional responses throughout

Anouska and Gemma at the Stourbridge office made the sale of my late mother's house straightforward and were responsive to emails and phone calls. Thank you so much. This is the second time I have used Glover Priest and I would use them again in the future.

Buying my first home, Chloe and Jordan made the whole process so easy and seamless - very efficient service, everything was handled in a timely manner. All questions were answered in a way that was clear and understandable - I couldn’t be more grateful!

Jordan and Chloe went above and beyond to ensure our purchase was smooth and stress free for us! They answered all of our questions straight away. Completion time was excellent, beyond what we could have expected! The value for money is incredible! They truly were impeccable! Thank you so much Jordan and Chloe for all your help in getting us our house! You really made it the most enjoyable experience!

We used Glover priest for our house sale and purchase. We couldn’t be happier with the service we got from Chloe and Jodan (and Gemma). Throughout the process they were on the ball and we always got a quick response. When our sale fell through and then resold they were straight back onto the case. We were so happy with how stress free and smooth it all was. The level of communication was fantastic. A super team and we will definitely use them again!

Chloe and Jordan at Glover Priest (Stourbridge) were great throughout the conveyancing journey on my new property. They responded instantly to emails, and communication was excellent throughout. Price was reasonable and the online portal a breeze to use. Would recommend and use again. Thanks.