Grupo Global Exchange Omdömen 

¡MANTENGASE ALEJADOS Y CAMBIEN SU DINERO A OTRAS DIVISAS! El 20% de comisiones en el cambio de soles a euros en Global Exchange – Aeropuerto Internacional Jorge Chávez, Lima, Perú – zona de salidas públicas. Cambié 450 soles y me dieron 95 euros en lugar de 116!!!! Lamentablemente, en la terminal de salidas prácticamente solo está disponible esta casa de cambio y, además, los demás operadores aplican tipos de cambio prácticamente idénticos. En la práctica, da la impresión de existir una especie de cártel, sin una verdadera competencia entre operadores. Una situación que no protege en absoluto al viajero y que termina beneficiando únicamente a las empresas de cambio, obligando al cliente a aceptar condiciones claramente desfavorables.

Very poor exchange rate at Istanbul Airport – eventually resolved

I exchanged €400 at Global Exchange at Istanbul Airport before flying to Kazakhstan and received only 130,500 KZT plus 28.06 TRY, which is the equivalent of €244.
This means that they kept €156 , basically almost 40% of my money despite saying that they charge no commission.
I only realized the extent of the loss after arriving in Kazakhstan and comparing the amount with the prevailing exchange rate.

I was also concerned about the receipt. When I asked for one, the employee told me that receipts were not generally issued and instead he told me that I can take a photo of the transaction screen, which I luckily did otherwise I couldn’t have proven anything. Later, Customer Relations explained that the receipt had actually been generated in their system and that there had been a printer problem.

I contacted Global Exchange Customer Relations and, after several emails, they ultimately offered me a refund of €156, which was successfully transferred to my bank account. I appreciate Merve Alper and the Customer Relations team for taking my complaint seriously and finding a practical solution.

However, the original transaction caused me considerable stress and inconvenience.
My advice to travellers is simple: before completing an exchange:
1) ask for the exact amount you will receive
2) check the effective exchange rate
3)make sure you fully understand the transaction before handing over your money.

I hope Global Exchange will improve transparency and ensure that customers at Istanbul Airport are clearly informed about the actual amount they will receive before completing an exchange.

Misleading prepaid card and extremely poor exchange rate

On 5 September 2026, I exchanged €312 at the Global Exchange counter in the international arrivals area of Tangier Ibn Battouta Airport (office MA0005).

I received only 2,800 Moroccan dirhams in total: part in cash and 1,200 MAD loaded onto a GlobalCard. The mid-market value was approximately 3,390 MAD, meaning I lost around 590 MAD (€54), more than 17%.

The employee did not clearly explain the cost of the prepaid card or how much money would actually be loaded onto it. I only discovered the 1,200 MAD balance later. Had the total amount and card costs been explained transparently, I would never have accepted this transaction.

I strongly advise travellers to avoid Global Exchange at Tangier Airport, refuse the GlobalCard and exchange only a small amount of cash elsewhere.

Worst exchange rate I've ever had at Istanbul Airport, booth across Gate F1. I realised too late that I had lost 41% (124€) when exchanging my 300€. I was so shocked that I started looking for the police, only to realise that I hadn't even been given a receipt.

At SYD international I wanted ZAR 2060. My normal bank exchange rate would have cost me about $175. This outlet cost me $256.
That is a 45% mark up.

I changed a small amount of Argentinian money this morning on the airport of Florianopolis. That took more than 20 minutes. The bills litterary were count by hand five times. Than the bills got laid out by hand in the same direction, I had to fill in a formular in which to state my monthly income. Nobody spoke one word of English. Communication was zero anyway.

In Nicaragua. Told me you get a better rate exchanging more money so I exchanged double what originally planned and got looking a couple days later and took $200CDN in fees. What an absolute rip. Will never exchange with this company again. Obviously don’t get a better rate and hidden fees that are not disclosed and clearly lied to get the sale.

Exchanged a 1000 pound malaga airport got 700 euros this Is disgusting rip off company

I would rate zero. At nice airport on 42 euros expectet vat tax refund I was told they can only give usd dollars. Why so they can scam you on the exchange rate. Imagine that a European country not having euro dollars in France. Give me a break. It’s their way of making money so the amount of tax that I actually returned was $25 US on $42 euros do the math that is outrageous and ridiculous. It’s the biggest scam ever this company should be locked up.

Do NOT use this company. I changed $100 USD in Terminal 2E Charles de Gaulle airport and the woman immediately pushed €55 at me through the windows. She refused to give a receipt. And refused to give me back my $100USD. The rate should have been 1.2 USD:Euros. She stole at least €30 from me. I had to go... but this company is rotten to the core. Thieves.

Global Exchange Casa de Cambio S.A. At San Jose, Costa Rica airport.
Was scammed into an exchange rate by a factor 10, exchanging euros into colon

2-months later: After the reply on my first review, send the information to Global Exchange as requested. Still waiting for a reply. This is poor customer service! Only reaching out on Trustpilot to make it look better, but no follow up!

buen servicio aeropuerto sant jose costa rica, cambio muy malo

Would give a zero if I can, took advantage of first time visitor to the country and last time. Exchanged $120 USD and got only $73 euros.

On 07/08/2025, at Bahrain Airport, we exchanged €930 at Global Exchange before flying to Egypt.
The result: we received 28,000 EGP (Egyptian pounds)… which is almost 50% less than the real market rate.

No staff member explained to us:
• That there would be a double conversion (EUR → Dinars → EGP) with cumulative fees,
• The exchange rate applied, which was completely disadvantageous,
• The huge amount of hidden commissions.

Worse: we were told it was “the best possible rate”. This is false — at the official rate of the day, we should have received over 50,000 EGP.
We therefore lost the equivalent of €450 in a single transaction!

We have all the proof (receipts, photos, dates) and demand an immediate refund or a quick solution, failing which we will contact:
• The management of Bahrain Airport,
• Consumer protection authorities,
• The media and travel forums.

Upon my arrival at the airport, I intended to exchange 1,000 Saudi Riyals. However, the employee informed me that it would be better to exchange 1,200 SAR, as it would equal 15,000 Turkish Lira. I agreed, but the employee only gave me 10,000 Turkish Lira. I discovered this when I paid the taxi driver who took me from the airport.

I am a Saudi woman traveling alone with two children. Why did the employee take advantage of me? When I asked for a receipt, he told me there was none.

There are security cameras, and I am able to identify the employee.
Therefore, I kindly request that you return my money and take appropriate action.

Thiefs!! I also exchanged money and paid over a 125 euro exchanging costs. What a scam. I really hope we can make a complain together to take legal actions. Like many already have said, you re in a strange country in a rush, tired of the trip, no internet full of trust that at an airport not this kind of companies are. And @globalexchange don t take the time to copie past your answer i already read it under the Others. You are thiefs and legal action must be taken.

Beware of (Grupo) Global Exchange's scam & shady practices for VAT refunds. If you've ever have the misfortunate of being directed at BCN/MAD airport for VAT cash refunds, be extra vigilant. Their Customer Service Representative will claim that they can't refund you the VAT in EUR. That is an outright lie. They will offer you (to top up cash for) a refund in another currency such as USD, which they will apply a highly unfavorable exchange rate. Demand the refund in EUR only, without any currency exchange. You have been warned !!

I arrived at Fez airport in Marocco. I wanted to exchange euros and they insisted so much in providing a pre paid card where I could withdraw anywhere in Marocco. I exchange around 200€ which was around 2,030 dirhams. They gave me half in cash and the other cash supposedly was in my card. I tried to withdraw 509 dirhams and surprise. Nothing in the card. This is a scam. Refuse to get the pre paid card!!

I exchanged $1,000 at the Global Exchange counter in Barcelona Airport and received only €641, despite the mid-market rate that day being close to €875. That’s a €230 loss—with zero commission claimed on the receipt, but a predatory rate hidden in the fine print (1.5593 USD/EUR).

This isn’t a fair currency exchange—it’s financial exploitation of travelers who are tired, rushed, and trusting. The rate was not clearly explained, and once the transaction is complete, there’s no refund or recourse.

Global Exchange may technically operate within the law, but their practices are deceptive and intentionally confusing. Avoid at all costs. Use an ATM or an app like Wise or Revolut for better rates and transparency.

You deserve to start your trip without being taken advantage of.

Huge scam you shouldn't operate any we're in the world aeroport shouldn't trust you. U are a fraud and a scam as i comlained before went again to tenerife
aeroport office it was the same person a scamer and the company acomplice once he tried to take a 1000 eu from me in exchange the second time he took around 300 euros and yesterday again even i told him look that's not what I usually get and went to money gram in las americas huge difference thanks to them look i will film your scam and make sure it goes viral