Glamifyfashion  Omdömen 1 164

I don't know where all the bad reviews are coming from, and they almost put me off ordering from Glamify, but I tried it anyway and I've had nothing but great service.

Fast delivery, update on order sent proactively to tell me my order would be sent over 2 parcels, helpful customer service on 2 different issues, so I'll happily order from here again in future!

I saw the issue that they're behind on their refunds so I just used klarna so I'm unaffected.

Nearly a month and my refund still hasn’t even been processed even though it was received 3 weeks ago. States refunds will be processed WITHIN 14 days - what a lie. Customer service is the absolute worst I’ve ever dealt with.

No refund- several emails sent and no refund extremely unhappy been over a month keep your money and go elsewhere

Customer service is non existent the quality of the clothes are disgusting especially for what I paid. I have to use there portal to return and get charged a further £4.99 for returning damaged items. I waited 4 days for a response only to be told its company policy never buying from here again

I ordered from glamify back in September and returned my item shortly after due to poor quality and sizing I still haven’t received a refund off them and I have noticed a lot of people going through the same thing. If I was you I would 100% not order from here and 1000% report them to trading standards to get there business closed down.

Excellent customer service

Amazing clothes and at a great price!!Such quick delivery l will definitely be ordering again!

I returned an order and received an email confirming that the items had been received on 2nd October and that my refund would be processed within 14 working days. When this was not the case, I reached out to Glamify and received this response:

At the moment, our returns team is currently working through parcels received on 22nd September. We understand that waiting for a refund can be frustrating, and we truly appreciate your patience while we work through our returns.

There was also no indication of when I would receive my refund.

Over 3 weeks since i returned my items and still not received a refund

Amazing! Fast delivery literally next day. Ordered a lounge set the top was so soft , the leggings were too and fitted perfect 🤩

Horrendous customer service. My parcel was meant to arrive nearly 3 weeks ago and has never appeared. They are unwilling to reply to any messages, never mind even offer a refund. They just ignore all messages. Currently £100 down so will need to try and get the money elsewhere. Don’t waste your time.

Awful quality but the return process an absolute joke! You pay a lot for delivery and just as much for returns but it has been a month since I sent my item back and still waiting for the refund. Would never buy again

Refund times are unacceptable. Unsure of what the hold up is but they’ve had my item returned now 21 days and still haven’t returned the funds to my bank. Will not purchase from this site again.

Monies held and not refunded within advertised time. Had to chase multiple times and threaten to take to social media and take legal action in order for my refund to be sent. Will never order from this company again, be warned. Absolutely disgusting in this economic climate to be holding on to customers money illegally.

I’m usually super meticulous when ordering from smaller businesses, and I usually do my due diligence. I let the ball slip with this one. I should have come here 1st I can see the standard of service is notably poor.

Ordered a jacket a month ago. They sent the wrong size, I sent it back for a refund and here I am begging to be refunded for their mistake since. The writing is on the wall. Please read the reviews and DO NOT order from this company. Customer service is non existent as you can see by the reviews. They also have terrible reviews on Facebook. Clearly unbothered by the poor reputation. Will be reporting to trading standard and the financial ombudsman, as well as investigating via my workplace.

REFUND ME ‼️

Ordered a pair of jeans which were far too long sent them back charged for this they received them on the 8th of September still waiting for refund almost a month later keep saying there is a delay on refunds this is not acceptable they have one week to sort this as I have been in touch with the ombudsman who is guiding me through what my rights are

I messaged glamify regarding my order as I forgot to put number of my address on order they rectified it straight away and messaged me back straight away amazing service.

Zero customer service.

Tried contacting them about a delayed order and basically told me to do one and had the cheek to send me a customer service survey after. 2 days after the expected delivery date, I still haven't got it despite the fact the I paid extra for next day delivery. With them using Evri as a courier too it's a one two punch for unreliability and lack of customer support, do yourselves a favour and just grab your items elsewhere, it's not worth the headache.

Edit: item didn't even fit after all the hassle and they also charge you for returns on top of being poor at looking after customers. AVOID these guys.

Absolute amazing customer service. I needed an item in time for the weekend. Spoke direct via instagram late in the evening aswell. The order was placed and ready for me to collect the next day. Talk about going above and beyond for the customer.
Cant thank you enough.