Glamifyfashion  Omdömen 1 166

Do not under any circumstances buy from this company. Unprofessional, useless and quite literally a total nightmare (an expensive one at that).

Getting a refund from two items of clothing totalling to £85.99 has been nothing short of impossible. They also do absolutely nothing to help and just expect you to pay the money instead of refunding you what is yours!

Absolute disgrace of a company!

Do not shop here if you return something they take weeks to return your money, they say 14 days but I can assure you it takes weeks! They don’t reply to emails. I had to escalate to my bank as they weren’t refunding me! Please do not shop here they are unprofessional and not running a business how they should

I have bought from Glamify quite a few times this year and never had an issue with them, even when returning an item, which I had to during the Black Friday sales, Christmas period and then the holiday sales. The return took a few days longer than the time period stated, however as mentioned above it’s to be expected during these busy times for an independent business. Their customer services have always been very polite when corresponding, so cannot fault them with that either.
Overall happy with my purchases and will definitely be shopping again.

I had to come and leave a review! Last Christmas I bought a coat for my daughter and it was excellent in every way! The customer service, delivery and of course the product itself! Its been a year and the coat hasn't lost any of its quality. Its still as puffy as it was the day we bought it. It was so good I had to come back again this year and buy another coat for my other daughter! It really is great quality, hasn't lost any shape at all. So pleased with it! Thank you 😊 and great customer experience! Dealt with Christmas time delivery queries promptly! I may be back again next year!

I can’t thank or rate Glamify Fashion enough. As we all know Christmas is a very busy, crazy, stressful & hectic time for all. I had been waiting just over a week for my Christmas delivery & it somehow got lost at the couriers warehouse which was nothing at all to do with Glamify. I reached out to them 2 days before Christmas & they replaced the whole order for me which meant my 16 year old daughter didn't go without her Christmas Day outfit. I know it’s not a big deal for most people but it is for a typical 16 year old. So thank you Glamify for everything i appreciate it so much xxx p.s we love everything you sell xxx

Absolutely INCREDIBLE customer service! I have attended the sample sales and the staff are so friendly and helpful. The quality of the products are amazing and if buying online the delivery is really speedy too. I have messaged different queries on Instagram too and the staff go above and beyond to try and help you!!!!

I Purchased two items and I sent them back and they received the garments on the 21st November which was acknowledged. I am due a refund of £75 and it has now been 21 working days when they said 14...numerous emails with no response. How is it so difficult to receive my refund...the refund service and Communication is poor .I am still waiting on my refund...after this experience I wouldn't purchase anything again.

Poor communication.
Waited over 2 weeks for items to arrive, which meant I no longer needed. Was told they were waiting for more stock, but no update was received letting me know this. Items shouldn’t be available to purchase if not available. Sent several emails which were ignored. First time customer and sadly the last time.

Had the nose lovely service ever!! I had order a co-ord set for my mum for Christmas and they had emailed me to say their website didn’t update and that it was out of stock. They offered me 2 other options or a refund. I had chose one of the other options and they also have me a discount and made sure it would come in time for Christmas!!

Excellent customer service. Returns process is so easy and nothing is too much trouble. Will be a loyal customer for many years to come!

Sizing is absolutely way off. Ordered a top in my size when it arrived it hung off me - sizing was like a man's top! Cuffs were huge and arms so long it just hung off me. Wanted to arrange an exchange but website failed multiple times. Tried emailing them, awaiting reply but judging by the reviews I'll be waiting a very long time! Absolutely fuming.

Super fast delivery, responsive on socials when I asked about an item. Item arrived as beautiful in real life as it looked online. ⭐️⭐️⭐️⭐️⭐️

I wish I could give zero stars. They charge for delivery, return postage and will then deduct further return costs from your refund. Steer clear of these scammers. The clothing is also below par. Cheaply made and poor fitting. I will never buy from them again.

I doubt they care though, because there'll always be another unsuspecting person around the corner to con. Rubbish

I have been waiting for a refund for over 3 weeks from this company. The communication is terrible. I have now had to raise a dispute with my credit card provider. It should not be this way when purchasing online goods. Refunds should be made within 14 calendar days of the company receiving returned goods. I would definitely avoid buying with them.

Ordered sent back and received approx 3 weeks ago. Email sent over a week ago and no response. CS non existent now had to go through my bank

Absolutely love this website! I am on my 4th order so far because I cannot rate the product choice! Such a warm and friendly customer service from the team when items have been out of stock etc (from a busy Christmas period so was understandably going to happen since stock is so lovely) received prompt emails to ensure I would be more than happy with other options they could offer! I cannot rate Glamify and its team enough!

Placed an order for two items with next day delivery, received only one item. Emailed them asking to refund the next day delivery as I was waiting on the two items and would not have purchased them if they did not come together.

No response whatsoever. Last night I received an email unrelated to my queries asking whether I would like a refund for the out of stock item as they didn’t know when it was coming in. I responded immediately letting them know I wanted the refund and for next day delivery.

No response, and today I received notification my item was now shipping to me.

Absolutely appalling customer service, they clearly don’t care at all despite a couple of emails now. Poorly run and I will never order anything from here again.

Didn’t want to do this but I’ve had no other choice, Wouldn’t even give this place 1 star! Cheap horrible market looking clothes sent back two coats all starting from September waited 14 working days they emailed to say they’re sent a refund and to wait upto 10 working days, well it’s way past that now and nothing!!!! So I’ve gone to my bank to sort it out hopefully. Don’t order from here place needs shutting down.

I have bought many items from this lovely company. Recently I bought a beautiful suit unfortunately it was faulty, some stitching was loose. The Glamify team could not have been more accommodating, answering emails fast and effectively. Resolving my issue quickly and I was sent a new suit within a few days. Brilliant customer service.

Clothes fit lovely the staff are so helpful