I ordered a garden hose that retracts and stores inside its container. Very useful. When my husband unpacked it we found a bracket missing. I emailed Giraffe Tools and they replied very promptly an... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great product and fantastic customer service Bought a Giraffe Tools Hose Reel 5/8" x 115+5 ft, Retractable Garden Hose and couldn't be happier! Simple to set up and makes all your watering tasks... Se mer
bought the unit via Amazon in 2023 July, the first unit failed within the first two years. The motor was not pumping pressure; CSR replaced a new one, which is how they deserved an additional star.... Se mer
I am the proud owner of three pressure washers and two retractable hose reels. I can tell firsthand the Giraffe products are innovative and provide an extremely finished look. If you’re not going to b... Se mer
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Great customer service
Their customer service was very helpful. They were able to get me a replacement garden hose reel after mine developed a leak, even though it was just outside their standard 24 month warranty period. Overall, I’m very satisfied with this company.
Have purchased two pressure washer…
Have purchased two pressure washer units. There was a problem with one of them that was replaced immediately. The after sales support was fast and pain free. What a pleasant change!
I installed the hose reel on my dock to…
I installed the hose reel on my dock to service my boat easily. The reel system is the best for use at the dock. No loose hoses to trip on and a clean look as well. I had an issue with the hose expanding over time and not returning inside the housing as it did when new but when I emailed customer service, they sent me a new one to replace the malfunctioning one even though I was one month out of the 2 year warranty. I highly recommend the product and the company.
Bought the G20 pressure washer and…
Bought the G20 pressure washer and vacuum,great service value and fair delivery times to rural nsw ,great products love the time it's saving me from having permanently setup ,had a problem with pressure washer however after sales were exemplary in their resolve with getting problem sorted , pleasure to deal with and a personal touch AAA++++
Giraffe Tools was great
Giraffe Tools was great! Super fast shipping, great products and awesome customer service. I reached out because I had an issue with the wrong item. Which was entirely my fault because I ordered the wrong one and customer service helped me immediately. Five Stars! Not to mention they products are awesome!!!
Super Products and Support!
We purchased two of the 1/2" garden hose reels. The second one was the 155' one. They both have worked flawlessly and were a game-changer for us!
This year the 155' one would not return the hose. I was very pleased that Giraffe Tools Support sent us a replacement very quickly!
I've been telling everyone we know how great the products are!
Thanks Giraffe Tools!
Giraffe 1/2” x 130’ hose reel
I really enjoy our Giraffe 1/2” x 130’ retractable hose reel, it comes in very handy. The plastic collar inside the reel failed recently, i pin pointed the failure and requested a replacement collar part. To my surprise Giraffe Tools is shipping a replacement hose reel to me, couldn’t ask for better customer support.
I have owned a pressure washer for…
I have owned a pressure washer for approx. 12 months. After it recently had an issue, the customer team swiftly sorted out my issue and sent a brand-new washer. This is 5-star customer service and company that backs its product.
Great product for the price
I had 2 items from them, I had some light issues with the item and they were really good in resolving my problem. The power wash is really good and powerful. Im really happy with the product.
Great interaction with support!
Great interaction with support who helped me resolve an issue I had with our hose reel very quickly and sent us a replacement, thanks!
Andy was our customer representative…
Andy was our customer representative and helped us to replace our damaged equipment. He followed through and was amazing, making everything so easy, and received our product within the week. Amazing customer service!
Elvira did an awesome job
Elvira did an awesome job, great CS skills.
Awsome support
I recently experienced an issue with water pressure and contacted Giraffe for assistance. From the moment I reached out, their customer service was professional, responsive, and reassuring.
I truly appreciate how efficiently and professionally the situation was handled. It’s rare to find a company that prioritizes both speed and quality these days. Highly recommended!
Outstanding Products and Service
I can’t speak highly enough of Giraffe Tools! Their products are fantastic. I’ve been using the G20 pressure washer and recently added the wall-mounted vacuum to my setup, and both work flawlessly.
What really impressed me, though, was their customer service. When my G20 developed a fault, the team handled it better than I could have hoped. They are incredibly professional, fast to respond, and arranged a replacement right away without any hassle. I didn’t even need to return the original unit. That kind of trust and customer care is rare these days.
Things go wrong sometimes, but how a company responds makes all the difference. Giraffe Tools went above and beyond, and because of that, I’ll continue to buy from them with complete confidence.
If you’re considering their products don’t hesitate. The gear is solid, and the support team genuinely stands behind it. A true 5-star experience!
issues with my Pro Washer
Had some issues with my Pro Washer, sent email to customer service for repairs. They are sending me current new unit, just have to pay difference in old and new unit. Awesome service!
Great warranty customer service
After a little more than a year I had a problem with my pressure washer with 100 ft retractable hose reel...I reached out to giraffe tools by email....they sent me a brand new upgraded model replacement.... Cant get no better than that...👍👍👍
I recently had a problem with a hose…
I recently had a problem with a hose reel that I purchased.
Customer service quickly resolve the issue. I’m so pleased with their post purchase customer service!
Giraffe Tools Provided GREAT Customer Service
Giraffe was prompt, polite, and absolutely cooperative in refunding and replacing my product. I could not be happier!
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