Giraffetools Omdömen 320

We own 2 Giraffe water hose reels. We bought the first one in 2023 to help my wife water flower pots on our front porch and along the stairs leading to the hose. She was tired of struggling with the old ground sitting hose reels that were hard to use and stored heavy hoses. It was such a pleasant experience that we purchased another reel for the back patio in 2024 where we have numerous plants and had water toys for our grandson. They both worked well until one didn’t. The 2024 purchase just stopped retracting the other day. I tried all the prescribed fixes in the manual and website. It was just stuck and refused to retract. So, we had 110+ hose laying on the patio.

I contacted customer service and after providing the order number they informed me they would be shipping a replacement reel as soon as possible. The next day I received an email that the reel was being shipped to our home. According to the shipping company and tracking information provided by Giraffe Tools, it will arrive Saturday, 6 days after providing the needed order information.

I am so glad that this company stands by its products. The customer service representative, Doris, was friendly and most helpful. We are now considering purchasing their largest hose and reel for our workshop. It’s refreshing to deal with a company that stands behind thier products and does what it says it will do in a timely manner.

I have 3 hose reels, The Grand Falls Pro Pressure Washer, & the Grandstorm Retractable Vacuum. I love them all! Had 1 factory issue with a spray nozzle, and they promptly sent a new replacement. I’m very satisfied with my purchase’s and the customer service received! Happy Shopping!

Needed support for one of the two systems I ordered. Support was very responsive and quickly resolved the issue. Could not be happier. Very happy with the product.

Great service and warranty. I had a blown hose on a pressure washer. I contacted the company the order a replacement hose. They in turn warrantied the entire unit and sent me a new pressure washer. Great customer service....👍

My G20 pressure cleaner developed a leak after about 6 months, I put through an email to customer service and received a prompt rely from Grace with all the details required for a warranty claim. I unfortunately could not find the original order number or receipt as it was ordered by my partner for my birthday. After giving Grace my partner's email address and our delivery address she was able to track down the order number and process the delivery of the replacement item. I couldn't have been happier with the response and the final outcome.

Regards
Heath Greenslade.

My year old giraffe hose system had a mechanical problem. The company responded and made good on the almost expired warranty. Great service and even better communication. Companies could learn a lesson from Giraffe!!

The company is outstanding.communication and requesting information regarding my issue was well handled.

I ran into a leak on an electric powerwasher after owning it for about 5 mo. The hole in the hose was in a section that was more than likely not replaceable. I reached out to customer service and they reported right back that they would send a replacement power washer. They even saved me the hassle of sending the broken unit back. That gives me the confidence that I chose the right company and power washer. Obviously they stand by their products.

I had issues with retractable hose. Customer support rep was excellent to work with and resolved my issue by sending replacement asap.

Their products are awesome! Bought the mounted water hose last year and LOVE it! Just purchased the powerwasher and it sprung a leak when using it. After emailing them they said they would be sending out a replacement. The next morning I checked the email to find the tracking only to see that it had already been delivered at my door! Fixing to purchase another longer water hose for the back yard. Their products are so convenient to use and their customer service is TOP TIER!

I rate these guys 5 stars based on their after sales, yes the product is good but the way they handle themself when you have an issue is even more important in my opinion.

Thank you guys for sorting me out when you technically didn’t have to. It was nice to not even ask you just suggested it and moved swiftly.

Warranty service was quick and replaced the unit with no issues. Great service

Giraffe tools made a warranty replacement convenient and easy to deal with. Thanks to Fancy for solving our issue.

I never think twice about purchasing items from Giraffetools because they stand behind what they sell! I would recommend their entire line of products to anyone considering an item.
I appreciate the hassle free customer service.

Customer service was responsive and fast!

Had a problem with my jet wash customer service was extremely helpful and replaced within two days.
Customer service was seconded no.

Thanks Al McHale

Had a problem with the retractable hose and contacted customer support. It took me a couple of days to remember to take a picture of the problem and they stayed on me to complete with timely emails. They are sending a replacement.

Customer service is great! Resolved my issue immediately. I'm very happy with my hose reel.

I ran across an add for a hose reel by Giraffe Tools and got good reviews so i thought i would gibe it a try since we have Alot of plants and water regularly. Used for approximately 14months and one day it jumped track on inside of reel and would retract but couldn’t pull out completely. I brought this to the attention of Giraffe Tools and they said no worries send proof of purchase and short video of the issue and BAM….. they just sent out a new hose reel just like that! Great product and even better service. Thanks again Giraffe Tools I’m very appreciative and happy with the product! Brad from East Tx

It's one thing to make a great product, but another to back it up with outstanding customer service. Giraffetools are a model of supporting their customers and I will be a customer for life!