Gin e-bikes Omdömen 416

TrustScore 4 av 5

4,0

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Very disappointed with my experience so far. I ordered a bike through the Bike2Work scheme and, after delays, agreed to switch to a different model because I was told it would arrive sooner... Se mer

Betygsatt 5 av 5 stjärnor

Despite Red Sea issues delaying the delivery of my GinX bike it is here together with all the promised extras and I couldn’t be happier. 60 miles under my belt with no issues and an easy range over 50... Se mer

Betygsatt 5 av 5 stjärnor

My Gin e-bike is very well manufactured from quality components and is an absolute buzz to ride. Who could have known e-bikes could be such fun. My local landscape has many disused railway lines conve... Se mer

Betygsatt 5 av 5 stjärnor

Just completed 1,000 miles (mainly off road) on my ginx, so I though it would be a good time to give a review. Apart from a puncture and an issue with the kickstand my cycling experience has been trou... Se mer

Företagsinformation

  1. Cykelaffär

Skrivet av företaget

GIN X electric bike has premium features of a high end e-bike but comes at the fraction of the cost. In addition to the product, their second main focus area is the customer satisfaction.


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

416 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har besvarat 50 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

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4,0

Alla omdömen

(416)

16 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Gin is a great ebike

Gin is a great ebike . Sturdy and fast . Easy to operate and to assemble . Great in all trrrains . Comes with a lot of freebies too . All in all I highly recommend the ebike . I’ve had a few e-bikes before and this one is the best by a country mile . Joseph in the customer service department is so helpful and knowledgeable. Total great company and a great deal all round don’t hesitate . It’s an amazing ride and smooth on all terrains . Priced so well too . Good backup after sales service .

9 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Lewis Fryer

Really good bike it’s everything you want 80-90 miles range good disc breaks handle is really comfortable there’s nothing i dislike about this great bike.

7 april 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

following up . . .

follow up call 10 months later was really nice to receive. The company offered to provide a front basket for the 4 screw attachments on the front of the bike which is a nice gesture.

Unfortunately the screws to attach the basket did not arrive. Nor did information on which screws to buy.

6 april 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great value for money

For the money the bike is really good value. Compared to more expensive bikes, the quality of the build is lacking in certain areas, but it's half the price of other bikes that I've looked at. I had to wait longer than expected for the delivery, it was 7 months in the end

3 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Had the bike around a year

Had the bike around a year . Have done a some miles , Battery last well and good miles. Good all round bike. Had a small problem when I first used it with remember what number to put on[like lights] ,but after a month it was ok. So everything's been OK good e bike

3 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Gin e-bike buzz

My Gin e-bike is very well manufactured from quality components and is an absolute buzz to ride. Who could have known e-bikes could be such fun. My local landscape has many disused railway lines converted to bike paths - and now distance is no problem, I am free as a bird!

2 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great bike for a great price

The Gin e bike is extremely well made, good quality parts, and great value for money compared to other bikes in this price bracket!
The battery life is fabulous and after a couple of charges improves the range as well. Shimano gears are easy to use and match up really nicely with the range modes of the electric motor giving smooth transition throughout your ride!
Brakes are top notch and slow you down very quickly and smoothly, and along with the front suspension gives you a feel of confidence.
Would definitely recommend buying a Gin E bike, customer service is great and how many other firms will ring you up and ask if you’re satisfied with your purchase?
Very pleased 😀 and I look forward to my rides both on the road and also on tracks and rougher trails as motor easily copes in all situations!
I certainly am a big fan 👍
Thanks again
Mark Clayton

31 mars 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

First impressions are good

I'm writing this review after having ridden less than 50 miles and mostly on road. My initial reaction was how heavy it is, but I gather that is par for the course for e-bikes and I have been used to an alloy Claud Butler.
The bike was very easy to assemble. The power assist is impressive. It makes cycling really easy unless you want to go any faster than the assist helps you with.
The downside personally is that I am 73 and lifting the bike is almost an impossibility, which I just about managed to do to get over a footbridge!
The battery is massive so I have reason to think that the range will be very good.
Ideally bikes like this should be aluminium, not steel, but that would impact price.
The long lead time on delivery was painful, but I had a number of emails and a couple of helpful phone calls, so as a start-up company they are doing their best.
If like me you are looking for a very reasonable purpose built e-bike you could do a lot worse.

29 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great company to deal with

Great company to deal with. They kept in regular contact as the order progressed. There were some delays, but these were compensated for by upgrading the package, at no additional cost, well done !
The bike arrived well packaged in perfect condition, it was simple to finish the assembly. So far it has proved to be reliable, smooth comfortable & quiet in use, in fact we are seriously considering purchasing a second one, that’s a true sign of satisfaction. All in all a good company to deal with, supplying an excellent product at a reasonable price.

28 mars 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Ordered my Gin X e-bike after comparing specs. on similar priced bikes.

Ordered my Gin X e-bike after doing research on bikes at this price point, looking for bike with good performance/features for the money.
Took approx. 3.5 months from placing order to delivery from China so had to be patient (only reason why 4 stars instead of 5 stars), but was kept informed of order/delivery progress by Gin X in UK - worth bearing in mind if you are in a hurry to get a bike.
Very happy with the bike: arrived very well packed in a large box and partially assembled. It was easy enough to complete the assembly with the tool kit that came with the bike. Matt black finish looks good.
Have enjoyed initial ride outs on the bike - the pedal assist system plus e-throttle makes cycling in hilly area a lot easier and more pleasurable!

28 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best value for money E bike out there

After having researched the market for a couple of weeks, I came across the Gin X crossbar online.
Its a highly specked bike with quality components, well built and fantastic value for money.
The 48v battery powers a 250w (limited) powerful torquey motor which handles the hills where I live with ease.
The bike arrived on time as promised, and Gin were a joy to deal with.
If you're in the market for an E bike then I would not hesitate in recommending the Gin X and would advise checking Gin out before parting with your cash on a more expensive and less capable machine.
The support team were extremely helpful prior to purchase and this contributed greatly in my decision to opt for the Gin X.

24 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The bike is good quality has a great…

The bike is good quality has a great range, the only drawback was the delivery time ,however I knew beforehand and got regular updates so didn't bother me, I did a lot of research and for the price paid you won't get a better spec or quality, I wouldn't hesitate to buy anothet

18 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I can honestly say the GinX 250w bike…

I can honestly say the GinX 250w bike is the best I've ever ridden. The amount of technology and quality bike parts you get for your money is unbeatable. I've had lots of support from Gin and they don't forget you once you have your bike. I can definitely recommend the bike and company

3 mars 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

My experience with Gin E-bike.

My wife and I purchased two x250 Gin E-bikes last June we use our bikes for leisure. Our bikes arrived in ten days and packaged very well. The instructions were easy to follow and assembly was quite straightforward. The bikes are well built and very strong and gearshift is seamless with added hydraulic disc brakes. The free accessories that arrived a week later included cycle helmet, pannier bags , bike cover, handle bar storage bag ,bike alarm and wide seat. Which in my opinion is good value. We only use our bikes when are at our holiday caravan and to date I have done over 260 miles. We are happy with our purchase that said I have ordered a step thru for my wife.

5 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

GIN bike 250w

The bike that I purchased has exceeded my expectations. I am nearly 70 years old and I thought that my cycling days were over but the GIN bike has enabled me to get out into the fresh air and enjoy the countryside once again.
It is simple to use and has an excellent range.

27 februari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I thought I wasn't stupid

I thought I wasn't stupid. But they managed to change my mind about me. I thought I wasn't stupid. But they managed to change my mind about myself. I'm old, so a bike with power steering is something for me. Use a search engine, go to the website, buy it... it's easy. Read stupid messages about the production of the frame, then about its painting... then about problems. Wait. There's no more news. Ask, get a copy of the previous message. Threaten to report fraud. You will receive an apology and promises. They will not be fulfilled. Such people disgust me...

16 oktober 2024
Omdöme utan inbjudan
Logotyp för Gin e-bikes

Svar från Gin e-bikes

Dear Hubert,

We're truly sorry for your frustration. Throughout the process, we’ve kept you informed about the shipping timeline, and just yesterday, we provided you with a tracking number to monitor your bike’s delivery in real time. Given this, we’re unsure of the purpose of this review, as we’ve consistently shown we are a legitimate UK-registered company.

To reassure you further, we even waived your shipping fee—something we never do—as a goodwill gesture, despite being charged more by our courier. Your bike is expected to arrive today or tomorrow, and our logistics partner will contact you to confirm a convenient delivery time.

We appreciate your patience and will follow up to ensure everything is in order once you receive your bike.

Best regards,
GIN team

Betygsatt 5 av 5 stjärnor

Purchased a new bike from this company

Purchased a new bike from this company. Had to wait a while for delivery but I was well aware of the wait before I purchased the bike. All I can say is all good things come to those who wait. First class customer service. Always let me know what was going on. Received the very well packaged bike and easily put it together. I was not quite sure on a couple of things putting it together. Went on you tube and many great videos to help me understand how to do it. Great bike the build quality is great . Loving every minute I ride it.I would highly recommend this bike for price and build quality. I will definitely be getting another one for my wife soon

20 februari 2025
Omdöme utan inbjudan

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