Gilt Omdömen 687

Super slow shipping, no customer support or at least not helpful at all.
Waiting 3 weeks for a cologne?

I ordered a Jonathan Adler Como vase which is acrylic. The top of the vase had a chunk taken out of it and looked as though it had been glued back in. A very noticeable crack and under a lamp you could clearly see this was a damaged vase. I told them that I didn’t feel as though they should make me pay the return shipping due to it being damaged. They obviously don’t care about their customers as they deducted the shipping from the amount. Extremely poor customer service. My first and only purchase from this company. Buyer beware.

One of the worst companies to order clothing from. Avoid at all cost. Even though the customer service rep was helpful to me it was out of her hands because the company return policy is scammy and will double charge you. They are not transparent and do not provide a thorough paper trail. My product dimensions also did not fit the description on the website and came extremely faded. Overall horrible experience I wish I came here to read the reviews first. Do not trust a company with faulty and confusing fine print. They should not be in operations and I would not be surprised if a lawsuit is on its way.

I bought 2 bags. A mini Valentino bag and a small Gucci bag. Both turned out to be fake. This website needs to be shut down.

I would rate it 0, as this business has zero customer support. I got a egift from them and used half, and when I tried to redeem the other half, it said expired. I contracted gilt many times as I have a loss of 230 dollars, but they just told me, take your own loss. I would never ever buy it again from this online store.

DO NOT PURCHASE PREDIRE LED MASK FROM GILT OR ANY SELLER. My poor husband heard me try to do the right thing and trusted Gilt to purchase an LED face mask. Its horrible the real reviews suck and no returns available. I am sooo disappointed in Gilt this has always been my husband's go to for gifts. Notanymore. SHAM.

Im surprised at all the negative reviews. I have not had a bad experience at all. I've purchased from Gilt several times 5 to 10 roughly. I bought a Noize coats and needed a different size. No problems return was smooth and so was the repurchase. Ive bought gifts and clothing etc. And actually one item, a toy that was supposed to be non returnable came damaged and they sent a new one and didnt have to send back the damaged one. Ive bought Tory Burch bag and a Mackage coat both appear to be quality and authentic. Thought Id share my positive experiences since everyone else is so eager beaver to point out negative ones.

I am having trouble getting refunded for my returns and am getting no costumer service. Unfortunately I will stop using this site and can not recommend it.

Terrible return service. Don’t buy from them. Items come damaged. They charged my credit for a new item and sent it. And then gave me a credit on my gilt account. In effect this was a way of just stealing extra money from me.

The return policy is inconsistent. You have to check each item's status. This allows a loophole in which low quality or damaged products can be sold at high prices and not returned.

This was my first and last time buying. I would never think in today's day and age that a varying return policy would not be more visible when purchasing an item. In order to be certain, a purchaser must look through the fine print for each item.

Not worth the time.

I am in the process of returning a copy of a dress that I ordered. The dress showed on line is 100% different from what I have received. I feel drained, really!!! No more Gilt.com for me when it comes to clothes.

The worst customer service experience I’ve ever had. While the site generally offers a good selection of products, handling of orders is as careless as it gets and customer support team is generally rude and unprofessional.
I placed an order early on October 26 and was offered two options for the delivery: a regular one with the delivery on November 6-8 and an expedited one for an extra fee of $15 to receive the order by November 3-4. I opted and paid for the expedited one as the order was for a specific event. It’s November 6, and the item hasn’t even shipped yet! Over 11 days there has been no change in the status of the order from the moment I placed it. While I appreciate that the transit process might not be under the full control of Gilt, I’d certainly expect that at least making the shipping arrangements would be. Contacting the customer service team seems useless - for each email (within the scope of the already open and active customer service ticket!) they take ~2 business days to respond and do so in the most generic, copy-paste way (e.g. suggesting that next time the expected delivery time can be checked before placing an order…). I reached out to the customer support on November 1, flagging that likely there is an issue with processing the order, but until now, there’s been absolutely no progress except for those generic emails.
I’ve been Gilt’s customer since 2021, but after this experience do NOT recommend it at all. Very frustrating and disappointing.

One of the worse customer services I ever had to deal with… unbelievable poor quality. Sent second time wrong item and plus very dirty and old… Please be aware and if you can stay away from shopping there!!

I also agree with the poor ratings. The refund process is the worst. In my case, the watch was stolen from the box before I received it, and it took more than two weeks to get my money back. I sent numerous emails to request my refund. Overall, I am very dissatisfied with the delivery service.

Pathetic. Useless shipping system

Company sold me a a that started to show wear tear after 3 uses. Paid over a 1000 dollars, company would not refund me based on item being fraudulent. PLEASE DO NOT PURCHASE FROM THIS COMPANY, THEY ARE SELLING FRAUDULENT ITEMS, ATTEMPTING TO PASS IT OFF AS AUTHENTIC. BEWARE!!!!!!

I ordered fragile dish sets that came wrapped beautifully. Thank you!

I bought a bottle of Roberto Cavalli signature perfume from Gilt. I've been wearing this scent for a very long time, but this is the first time buying from Gilt. When i finally received it 2 weeks later, it was NOT Roberto Cavalli. The bottle is different and the smell is cheap, sweet, little girl smelling perfume. I contacted Gilt asking for resolution to the matter and they ignored me and have not responded. 0/10. I'm out over $50 with no resolution in site.

I honestly never expected such a horrible experience from a company like Gilt. I ordered clothes and shoes — the box arrived sealed, but some of the items were missing. I contacted customer service right away, thinking they’d fix it easily. Instead, I got excuses, delays, and complete disrespect.

They refused to send the missing products, refused to refund my money, and treated me like it was my fault. The customer service was rude and useless, and after all the emails and calls, they simply stopped answering.

It’s unbelievable that a company that calls itself “luxury” behaves this way. They took my money and gave me nothing back. I will never order from Gilt again — they’re dishonest, careless, and unprofessional.

If you’re thinking about buying from them — don’t. You’ll regret it just like I do.

I was looking for a specific jacket as a gift for my wife. I found the jacket but it said online that it was sold out, but could be found at two other stores. I clicked on the site and was sent to "Gilt" with a photo of what looked like the exact same jacket I was looking for. After placing the order, I looked at the jacket photo and noticed a discrepancy, which led me to believe it was not the same jacket. 5 minutes after placing the order I tried to cancel it on the web site and it said, due to their diligence they probably could not cancel the order. They asked for my name, email, order number and type of credit card I used and then claimed they could not find the order in their records. This company is part of the "Rue Gilt Groupe" and is headquartered in Boston. I am challenging the order with my bank but would not recommend purchasing with this company.

I am happy to say that I received an email today (10-02-25) indicating that the order has been canceled. I will wait to verify with the charge reversal