Bought a lampshade direct from this company to go with the lamp base that I bought from this company on Not on the High Street (I have reviewed this) Tried to ring and contact them several times but... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Poor communication No order acknowledgment email, emailed the company who replied to tell me to check my spam, which I did, no order acknowledgment there either. I subsequently emailed another 3-... Se mer
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My shade is beautiful, very well made & worth a long wait. It took about 8 weeks for this to come due to problems with machinery. I did email a fare few times with no reply and was starting to worry b... Se mer
Bought a deck chair as a gift for my wife on line earlier this summer. Good I ordered early since it took about 6 weeks to arrive here in East Sussex. That said, well in time for the birthday and a go... Se mer
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Företagsinformation
Skrivet av företaget
We handcraft a beautiful bespoke range of botanical inspired interiors, gifts and jewellery in floral and tropical designs. Our interiors collection includes floor lamps, cushions, lampshades, deck chairs, along with various gifts for the home & garden such as sets of stacking mugs, glass coaster sets and personalised gifts, all of which are printed and handmade to order by Gillian and her team.
Kontaktuppgifter
10-11 Post House Wynd, DL3 7LU, Darlington, Storbritannien
- 0800 6250625
- mail@gillianarnold.com
- gillianarnold.com
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Really bad service
At first lovely friendly service and quality products. Some wallpaper, lampshades and a cushion were not in stock, but would be available for pick up in two weeks. After a month we rang them, nothing was available, the same day they phoned back to say cushion had "been found'. It was actually the wrong colour but still matched. A month later another visit for two large lampshades and £120 roll of wallpaper, all paid for, they couldn't find the paperwork, but we were promised another week. Two weeks on, still no products. Items from there are lovely and excellent quality, but if they aren't available on the day, don't bother.
20 juli 2021
Omdöme utan inbjudan
Svar från Gillian Arnold
Thank you Rachel for reviewing our service. We are very sorry to hear that you haven’t had a positive experience on this occasion. In our shops, we aim to showcase a variety of our designs and products. However, it is often necessary for customer’s to place orders with us and items are then handmade to order. Our approximate lead in time is normally 3-4 weeks. For wallpaper, orders can be up to 2 months. We apologise that on this occasion there appears to have been communication errors on our part which we will review and endeavour to prevent in the future. We hope you really enjoy the different items that were purchased.
Still waiting for my goods
Still waiting for my goods. No indication as to where in the process it is and no acknowledgement of my email. Unable yet to pass comments on the merchandise
9 juli 2021
Svar från Gillian Arnold
Thanks for taking the time to review our service. At Gillian Arnold we design and create bespoke products for our customer orders. We explain on our delivery page on our website our current lead in times, approximately 3-4 weeks. As well as email, you can also contact one of the team through ringing our freephone number 0800 6250625 or through our social media accounts. For specialist products our lead in times may be slightly longer. Due to the ongoing Covid 19 pandemic some of our staff are self-isolating in accordance with government and NHS guidelines. We are endeavouring to get orders out as fast as we can. Gillian Arnold.
A disappointing experience but lovely products.
I really love the products in this local shop and it really pains me to leave a review with so few stars but unfortunately this reflects the whole experience of my latest purchases.
Our order was for wedding gifts for our son and was ordered well in advance of the special day. The exceptionally poor communication between the different departments meant we had three wasted visits to the shop. E.g we were told that the product was ready when it wasn’t. One product was made incorrectly and had to be remade. There was very little in the way of apology and one member of staff did imply that the mistakes were our fault, despite a colleague remembering the actual wording of our personalisation.
The whole experience was quite stressful, there was no discount offered for the lack of service. In the end we had to collect one part of the order on our way to the wedding.
The two stars are an average as the actual products are absolutely gorgeous.
We have made purchases from this shop on other occasions and we have had very different experiences.
2 juli 2021
Svar från Gillian Arnold
Thank you for taking the time to review our service and products. We are very sorry to hear that, although you are very pleased with our products, you have been disappointed with our customer service on this occasion. We take all customer feedback very seriously and will be reviewing our procedures in light of your feedback. We hope that you continue to shop with us in the future.
Svar från Gillian Arnold
Thanks for your review Tracey. At Gillian Arnold we design and creates bespoke products for each of our customer orders. Our delivery page on our website mentions our current lead times, which is normally around 3-4 weeks. For specialist products this may be slightly longer. We can assure you, your ordered products will arrive within that time period.
Uplifting
Brilliant use of colour ,creates a beautiful atmosphere in my living room . Both cushions and lamp shade always get a positive reaction from visitors .
25 juni 2021
Omdöme utan inbjudan
Absolutely amazing
20 juni 2021
Very pretty floor light.
Very pretty floor light in daylight but transforms to absolutely gorgeous when lit, it is a gentle light, just right for evenings watching tv.
20 juni 2021
Absolutely wonderful!
19 juni 2021
Perfect gift
Excellent service and the necklace is perfect, matches the previously bought bracelet
14 juni 2021
Products are as seen and described and…
Products are as seen and described and the colours are fab. Great service, easy to use site, fab value for money- highly recommended
13 juni 2021
I love their bright designs
I love their bright designs, and there is always a non-robotic helpful person to talk to if you have queries, etc.!
13 juni 2021
Beautiful lampshade delivered…
Beautiful lampshade delivered promptly.Loving it, thank you!
13 juni 2021
Brilliant
Beautiful products with plenty of choice of colours. Well packaged and speedy delivery.
13 juni 2021
Very disappointed..
Very disappointed..
I have thin wrists but difficult to wear
Poor quality..
Sorry would not recommend
13 juni 2021
Svar från Gillian Arnold
Dear Margaret,
At Gillian Arnold we aim to provide excellent customer service as well as superb Picked, Pressed, Printed Botanical British Designs on all our items. Please do contact our customer service team, who will be able to assist you further with either a refund or replacement as appropriate.
Gillian Arnold Customer Service.
0800 6250625, mail@gillianarnold.com
The lampshade was really easy to order…
The lampshade was really easy to order and looks exactly like the website photos. It was delivered in a very reasonable time for such a unique product and fits in beautifully with our bedroom. An easy ordering process for a beautiful item!
12 juni 2021
Beautiful piece of art
Beautiful piece of art. Well protected in good packing and ready to use right away. So pleased with my order. Will be buying more lamps for the rest of the house.
12 juni 2021
Lovely Shop
Got a cushion, lampshade and some wallpaper here,
Wonderful little shop and the sales assistant Charlie was so helpful and knowable, really helped to choose all the items that would go together for me.
Highly recommend going here.
I visited the Darlington Branch.
11 juni 2021
Omdöme utan inbjudan
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