I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Se mer
Företaget har svarat
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Se mer
Företaget har svarat
Penfold have literally done everything for me. You've made the whole process run smoothly and efficiently. Well done
Företaget har svarat
Företagsinformation
Om Penfold
Skrivet av företaget
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Kontaktuppgifter
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Storbritannien
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Utmärkt
2 tn omdömen
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful staff (Anelle)
I called Penfold with an inquiry and received help promptly. Anelle was knowledgable and polite. This conversation with Anelle gave me a great impression of Penfold and a peace of mind knowing that Penfold staff are available to help when needed.
6 januari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi there,
Thanks so much for your feedback! It’s great to hear that Anelle’s support made such a positive impression. We’ll make sure she sees your message.
Best,
Penfold Team
Svar från Penfold
Hi Bulent,
Thanks for taking the time to leave a review. We are sorry to hear that your experience felt basic or disappointing.
We always want to provide a clear, supportive pension experience, and it sounds like we missed the mark for you. We would really welcome the chance to understand more about what did not work for you and how we could improve. If you are open to it, please contact our support team, and we will be happy to look into this with you.
Thanks again for the feedback!
Best,
Penfold Team
Pensions Consolidation
Seamless process for finding and consolidating my other pensions into one Penfold Pension fund
5 januari 2026
Svar från Penfold
Hi Andy,
We really appreciate your kind words! Delighted you found the consolidation process smooth and simple.
Best,
Penfold Team
Short and informative
5 januari 2026
Svar från Penfold
Hi David,
Thank you! Your support means the world to us.
Best,
Penfold
Svar från Penfold
Hi Solomon,
We're so grateful for your positive review. Thanks for choosing us!
Best,
Penfold Team
Fast answering to questions and very…
Fast answering to questions and very supportive team.
2 januari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Vilnis,
We love hearing from happy customers! Thanks for taking the time to leave us a review. Our support team is always ready to assist you whenever you need any assistance.
Best,
Penfold Team
Svar från Penfold
Hi Frederic,
Your kind words are much appreciated! Thank you for sharing your experience with us.
Best,
Penfold Team
Great experience with Anelle and…
Great experience with Anelle and excellent communication regarding my pension.
1 januari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Agila,
Thank you for your kind words! We’re glad our support team could make a difference. We will ensure to pass your review to Anelle.
Best,
Penfold
Svar från Penfold
Hi John,
Thank you for your review of our service. It is much appreciated.
Best,
Penfold
Svar från Penfold
Hi Jamel,
Thank you! We truly appreciate your support.
Best,
Penfold
Svar från Penfold
Hi Elizabeth,
We are grateful for your feedback! We're delighted to hear you had a great experience.
Best,
Penfold Team
Mark from Penfold was super helpful and…
Mark from Penfold was super helpful and on the case! Love the support and eagerness to solve problems.
30 december 2025
Omdöme utan inbjudan
Svar från Penfold
Hi Alberto,
Thank you for your lovely review! We’re so glad Mark was able to help and jump straight in. We’ll be sure to pass on your kind words to him.
Best,
Penfold Team
Penfold made it easy for me to preceivep…
Penfold made it easy for me to receive my pension. they have very strict protocol regarding I'd/ documents ect which is a good thing they were alwsys polite and helpful. I would especially heap.prsise on 1 individual who helped me more than anyone from.penfold .Her name was Anelle .Very polite and proffesinal.all the way through the process .Penfold well done grest job.
29 december 2025
Omdöme utan inbjudan
Svar från Penfold
Hi Desmond,
Thanks for taking the time to share your experience. We’re glad everything was handled smoothly and that our team was helpful throughout. We’ll make sure Anelle sees your feedback.
Best,
Penfold
Easy to use with great forward forecast…
Easy to use with great forward forecast on investment
13 december 2025
Svar från Penfold
Hi Michael,
We're so grateful for your positive review. Thanks for choosing us!
Best,
Penfold
Svar från Penfold
Hi Sajeetha,
Thank you for your support and for the great review. We're here whenever you need us!
Best,
Penfold
Great fast reply every time I ask a…
Great fast reply every time I ask a question.
Their AI is great for answering top level questions and then passes over to support team when appropriate - where I always get friendky and fast responses.
I absolutely reccommend using Penfold
24 december 2025
Omdöme utan inbjudan
Svar från Penfold
Hi Anon,
Thank you for the great review! We’re glad our support team could help when needed, and we really appreciate the recommendation.
Best,
Penfold Team
Anelle helped me fill in questionnaire I appreciated this
Penfold were initially really slow and not attentive Anelle eventually sorted things out
24 december 2025
Svar från Penfold
Hi Maureen,
Thank you for your feedback. We’re sorry to hear things didn’t feel as quick as they should have at first, but we’re really pleased Anelle was able to step in and get everything sorted. We’ll be sure to pass your kind words on to her.
Best,
Penfold Team
Great communication which made…
Great communication which made instructions so clear and easy to follow. Stiina was very helpful 🤗
23 december 2025
Omdöme utan inbjudan
Svar från Penfold
Hi Colette,
Thank you for your lovely feedback! We’re so glad the communication was clear. We’ll be sure to pass your kind words to Stiina.
Best,
Penfold Team
Penfold are responsive when I have a…
Penfold are responsive when I have a query which is important as I am new to pensions and payroll more generally.
22 december 2025
Omdöme utan inbjudan
Svar från Penfold
Hi Gill,
We really appreciate your kind words! We’re pleased our support has been helpful as you navigate everything.
Best,
Penfold Team
Wish I knew about it earlier!
Penfold has made it incredibly easy to combine all my old pension pots in to one and I’ve seen good growth since joining. I was recommended by my dad and we’re both incredibly happy with the product and service.
30 oktober 2025
Svar från Penfold
Hi Steven,
We really appreciate your kind words! We’re so pleased you’ve had a great experience and that Penfold has worked well for both of you.
Best,
Penfold
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.