I am hopeful that this company will soon achieve its former glory as a reliable supplier of German food specialties. The supply chain disruptions resulted from trade issues that were out of this compa... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been a loyal customer of GermanShop24 for years and always loved your selection. However, since the move to the U.S., I've noticed that many of the items I used to enjoy are no longer available... Se mer
Företaget har svarat
Order not received due to custom issues which I can understand due to the circumstances but there is no other way to contact the company than calling a service hotline where no one ever responds. It c... Se mer
Fast delivery, well packed - and oh, a couple little goodies included..... I love my Messmer Tee and look forward to enjoy the other goodies I got for myself and friends......And looking forward to... Se mer
Företagsinformation
Informationen kommer från olika externa källor
GermanShop24 is a family owned business and was founded in 2007 by Stefan Kuehnert - originally as a hobby. We started selling over the internet in September 2007 after setting up the very first version of our online shop. The assortment back then was just about 250 products, but still we got in the first order just 2 days after the initial launch. During the following months, orders slightly increased to 5-6 orders per week and there was not much progress in 2008. In 2009 Katrin Kuehnert joined the team and we started to expand our assortment. At the end of 2009 we offered about 2000 different items - all available to be ordered. Orders also went up in 2009 to about 30 per week. In the years between 2010 and 2015 we nearly doubled our revenue each year and we now have a yearly sales volume of about $1.5 Million making us one of the leading online shops for German food world wide, even though we are specialized in shipping to the US. In 2015 we expended our business and now serving wholesalers in different countries including the US and China. We offer air and sea freight service for wholesalers and take care about fulfilling all legal requirements for the destination countries.
Kontaktuppgifter
P.O. 1444, 31310, Hinesville, USA
- 916 273 6029
- info@germanshop24.com
- germanshop24.com
3,3
Medel
216 omdömen
Har besvarat 61 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A taste of Germany delivered to my…
A taste of Germany delivered to my door. My Stollen arrived fresh and delicious. Only negative thing I can say is DHL shipping was a total disaster. My package sat around here in Indianapolis for over a week due to a worker strike. My package arrived too late for my wife to deliver the chocolate "Katzenzungen" I want to give them for Christmas (she left for Texas 10 hours before the package finally arrived) This wasn't the German shops fault, but I will not order from anyone using DHL. DHL totally dropped the ball, and they were evasive when I called. The German shop however, promised to make things right. They were victims of DHL as well.
19 december 2023
Omdöme utan inbjudan
Germanshop24 is the real deal!
Germanshop24 is the real deal if you’re looking for authentic German products. Great selection (I usually order chocolates) and the prices are reasonable. Shipping is FAST and also inexpensive. Finally, customer service is very responsive; Stefan responded to an email I sent within 30 minutes.
7 december 2023
Omdöme utan inbjudan
Wonderful Customer service
Wonderful Customer service. Well packed and fast shipping . Arrived 2 days later. !
Very satisfied and Happy! Danke Germanshop24!
23 juni 2023
Omdöme utan inbjudan
Items were shipped quickly after order…
Items were shipped quickly after order was placed. Food items were well packed and protected from transit damage. Order even arrived earlier than predicted in shipping notifications. Very pleased with this vendor and will use again in future
8 januari 2023
Omdöme utan inbjudan
The Best !!!
The best.
I love to order there my German fix !!
Fast! Supportive !! Responvive !!!
24 maj 2023
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Attention to details and perfection in every way
Attention to details, lightning speed delivery, nothing crushed, -- EVERYTHING JUST PERFECT thank you so much
7 april 2023
Omdöme utan inbjudan
I placed the order on the German…
I placed the order on the German website on a Thursday and it arrived at my home in Florida on Monday, around lunch time. All the items were packed securely, so nothing could move around, and items were protected by additional bubble wrap tape. To our surprise they even added some easter chocolate gift.
3 april 2023
Omdöme utan inbjudan
Awesome customer service and attention…
Awesome customer service and attention to details.
The company is taking pride in packing/wrapping all the items. Shipping from Germany is faster then in country US shipping. Even had a small gift included. LOVE this shop and their goods!
29 mars 2023
Omdöme utan inbjudan
Very good customer service and attention to details
Order was placed on 3/2/23 and arrived already on 3/723. It shows the company is taking pride in packing/wrapping the items. Faster than a shipment from West to East. Keep up the good work.
7 mars 2023
Omdöme utan inbjudan
Ich liebe Germanshop24 es ist so geil…
Ich liebe Germanshop24 es ist so geil ich finde alle meine deutsche Sachen und es kommt zu mir hier in der USA
23 februari 2023
Omdöme utan inbjudan
Reliable and efficient
I have been ordering from Germanshop24 for a few years now and it has been a great experience each time. The website is extremely user-friendly and the orders are put together and dispatched promptly. The one time a product arrived damaged, they responded to my notification and refunded me the money immediately. I would highly recommend this company.
1 februari 2023
Omdöme utan inbjudan
Very prompt and reliable service
Very prompt and reliable service. All items received in good condition. Very happy, will buy again!
18 januari 2023
Omdöme utan inbjudan
Very prompt service
Very prompt service. Excellent communication. Would definitely recommend to others and shop here again. Made sure that correct shipping address was used, even when shipping carrier pulled up an old alternate address, so there were no delays or confusion in shipping. Great company to do business with.
18 oktober 2022
Omdöme utan inbjudan
Wow... outstanding !!!
Wow,this is outstanding. I ordered for the 1st time at Germanshop24 and i am so happy i did. I had ordered on a Saturday night and on Wednesday it already arrived here in the US perfectly packed. Nothing was broken and you can't beat that shipping price coming from Germany to the US!!!
I will definitely order again
28 augusti 2022
Omdöme utan inbjudan
from placing the order to receiving the…
from placing the order to receiving the goods directly from Germany: 5 days...The items are always fresh, well packed and shipped promptly. I keep ordering and we are HAPPY customers...Thank you GermanShop24
26 augusti 2022
Omdöme utan inbjudan
Products with salmonella
German store 24 sold me products infested with salmonella. Even after a big recall this store kept selling Kinder Schoko Bons.
I tried to reach out to their customer service several times without a response
Edit:
I reached out indeed several times via phone call and left voice messages.
Anyways, GermanShop24 refunded the money for the chocolate.
A little note on the side. You may want to learn how to respond in a less condescending manner.
Thank you
6 augusti 2022
Omdöme utan inbjudan
Svar från Germanshop24
This is the first time you tried to reach out to us. When you placed your order, the Ferrero recall just started and we immediately stopped selling these. Also, we refunded every customer after they reached out to us. Also, it is very unlikely that these products are in deed infested with salmonella and the recall was just a safety precaution from Ferrero.
Tolle Firma
Ich habe schon viele Bestellungen bei German Shop24 gemacht. Jedesmal ist alles perfekt angekommen und auf alle Fälle auch sehr, sehr pünktlich. Nur dieses Mal wurde mein Paket im Zoll festgehalten für einige Tage. Deswegen waren zwei Päckchen Brot verschimmelt. Ich habe mich sofort an German Shop24 Customer Service gewidmet und in weniger als 24 Stunden war das Problem gelöst. Der Customer Service ist einfach toll. Auf diese Firma kann man sich 100% verlassen!
Ich kann kaum warten bis zur nächsten Bestellung.
So toll eine Firma zu haben die mir von meinem Heimatland ein paar gute Lebensmittel in die USA schickt. Ein super Team!!! Tausend Dank!
Gisela Larson
Eagan, MN
2 augusti 2022
Omdöme utan inbjudan
Christmas in July!
I usually don’t take the time to write reviews. But in this particular case, how could I not? In a nutshell, everything was just perfect!
It all started with the phenomenal customer service I received when placing my order. Axel provided great communication exchanges with me by answering all of my questions and even corrected my order from the wrong items I ordered the very last minute before it was mailed out.
Then, when my order arrived, I was just as happy! In only three short days, my package from Germany was at my doorstep in Minnesota.….amazing! Everything inside the shipping box was nicely bubble-wrapped and secured with tape. I was stunned how neatly all 15 items were placed inside so perfectly! It looked beautiful! Even the cardboard box was top-notch quality! It is what I call “Christmas in July!” Frohe Weihnachten!
28 juli 2022
Omdöme utan inbjudan
Great service!
Recently I had a problem with a order that was damaged in customs or by DHL handling. After sending pictures of the destroyed package to Germanshop24 they sent a replacement package even with the items I was to salvage from the first package! 4 days delivery!!! Customer service was very fast and friendly and solved this to my full satisfaction! Communication was great!
Prices and shipping are very reasonable for thing I do not get otherwise! Order with confidence and enjoy a piece of Germany.
A happy expat in Texas,
E. Selby
2 juli 2022
Omdöme utan inbjudan
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