Excellent service. Slightly longer delay than the pre order date. When contacted customer service were quick and efficient in getting back to me with an update. Received sunglasses and really happy wi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am wary of buying online but the reviews of Genuine Style were so good that I took the risk. I found their service to be as superb as the reviews had said. Kind people to talk to on the phone, my... Se mer
Excellent service from a UK based company. Called Genuine Style to ask a few questions regarding Smith ski helmets and goggles, lady on the phone was extremely helpful. Placed my order online and arri... Se mer
I had a delayed order with Genuine Style, but what really stood out was not the issue itself, it was how it was handled. Delays can happen, especially when suppliers are involved. What matter... Se mer
Företagsinformation
Om Genuine Style
Skrivet av företaget
Genuine Style has over a decade of experience in the sunglasses industry and has worked hard to ensure we get the most premium shades for our customers.
We made it our mission to create a place where fashion-lovers could find authentic, luxury designer sunglasses under one roof.
The company has grown in popularity both nationally and globally, resulting in us expanding our our team, offering international shipping, and increasing our offering to include hundreds of high-end designer sunglasses.
We understand our customers and want to make it as easy as possible to match them to their perfect pair of sunglasses. To help with this, we have added a useful try-on feature to our website, offer fast and free delivery next day for UK orders before 2pm, and provide quick and secure payments.
Kontaktuppgifter
384 Linthorpe Road, TS5 6HA, Middlesbrough, Storbritannien
- customerservice@genuinestyle.com
- genuinestyle.com
4,8
Utmärkt
730 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered Ted Baker Jacob sunglasses
Ordered Ted Baker Jacob sunglasses. Delivery and price excellent. Unfortunately when they arrived I didn't like the design, it was hard to tell from the picture that the arms were tortoiseshell (but they were very nice glasses, just not for me...) No quibble from GenuineStyle, glasses returned and refunded very smoothly. Have order a different pair of Ted Bakers which are great, as was the delivery once again. Many thanks
6 juli 2025
Svar från Genuine Style
Hi Simon,
Thank you for your review and for shopping with genuinestyle.com! We’re so pleased to hear you had a smooth return process and found a pair of Ted Baker sunglasses you love. We look forward to assisting you again in the future.
Kind regards,
The Genuine Style Team
Glasses a little tight on the temple
16 juli 2025
Svar från Genuine Style
Hi,
Sorry to hear this - is there something we can help with? Obviously the fit of the glasses isn't a fair reflection on our service, especially as we would be happy to assist - you can contact us on customerservice@genuinestyle.com, or we are available by telephone between 9.30 and 5.
Kind regards,
Richard
Genuine Style
Very positive experience
Ordered in the evening, had the order before lunch time the following day. Very efficient
14 juli 2025
Svar från Genuine Style
Thanks for reviewing Genuine Style, ZB, We pride ourselves on fast dispatch and are glad that these arrived quickly for you. We appreciate you choosing to shop with us and are glad to hear we provided good service, we hope to see you again another time.
Svar från Genuine Style
Thanks for reviewing Genuine Style, we appreciate it! We aim to provide an unrivalled range and are glad you liked our selection. We pride ourselves on fast dispatch and are glad these reached you quickly. Thank you for choosing to shop with us, we hope to see you again in the future :-)
I choose the wrong postage but a…
I choose the wrong postage but a fantastic member of staff called Millie Ryan saved me and sorted so I would indeed get my glasses on a Saturday delivery. Thank you for your help Millie genuinely saved me a headache a
18 juli 2025
Omdöme utan inbjudan
Svar från Genuine Style
Thanks for reviewing Genuine Style, we appreciate it. Our whole team are here to help and Millie was happy to assist you. We are glad to hear that these arrived quickly for you. Thank you for choosing to shop with us, we are glad that we provided a good experience and we hope to see you back another time.
Beautiful glasses
Beautiful glasses . Delivered quickly , well
Packaged . Very happy …. Highly recommend .
12 juli 2025
Svar från Genuine Style
Thanks for leaving a review for Genuine Style, James. We appreciate you choosing us and are glad to hear that these arrived quickly for you, and that you are happy with your new glasses. We hope to see you again another time.
Svar från Genuine Style
Hi Mark,
Thank you for your review and for choosing Genuine Style! We’re delighted to hear you’re pleased with your product. We look forward to helping you again soon.
Kind regards,
The Genuine Style Team
Excellente expérience
J'ai commandé mes lunettes en Suisse et tout s'est très bien passé. Très content de mon achat
4 juli 2025
Omdöme utan inbjudan
Svar från Genuine Style
Bonjour Raoul,
Merci beaucoup pour votre avis et pour avoir choisi Genuine Style ! Nous sommes ravis d'apprendre que vous êtes satisfait de votre achat et de votre expérience. Nous espérons vous revoir bientôt.
Cordialement,
L'équipe Genuine Style
Svar från Genuine Style
Thanks for reviewing Genuine Style, Wendy. We appreciate you choosing us, and are glad to hear that you are happy with your new sunglasses and that they arrived quickly and safely for you. We hope to see you again, thank you.
Sunglasses are perfect .
Sunglasses are perfect .. arrived quickly, well protected with packaging .. fit really well exactly what I wanted
10 juli 2025
Svar från Genuine Style
Thanks for choosing genuinestyle.com, Rodney, and for taking the time to leave us a review. We package all items as carefully as possible for transit and are glad to hear you are happy with your new sunglasses and how they fit. We hope to see you again another time, thanks again.
Arrived well packed and as ordered
9 juli 2025
Svar från Genuine Style
Thanks for choosing Genuine Style, Jan, and for leaving us a review. We package all items as carefully as possible for transit and are glad to hear all went to plan with your order. We hope to see you again another time, thanks again.
Great service from start to finish
Great service from start to finish, communication was excellent, product arrived promptly and securely wrapped, no issues, would recommend !
30 juni 2025
Svar från Genuine Style
Thanks for choosing genuinestyle.com, Gavin, and for taking the time to leave us a review. We package all items as carefully as possible for transit and are glad to hear you are happy with your new sunglasses and that they arrived quickly. We hope to see you again another time, thanks again.
Great customer service, communication and great value
Great customer service, ordered late on Monday night and my glasses were delivered on Wednesday lunchtime. I was kept up to date on the delivery.
The glasses are fab and £40 cheaper than most places.
7 juli 2025
Svar från Genuine Style
Thank you for your review and for shopping with genuinestyle.com! We’re thrilled to hear you had a great experience with our customer service and that you’re happy with your glasses and the value. We look forward to assisting you again soon.
Kind regards,
The Genuine Style Team
Svar från Genuine Style
Thanks for reviewing genuinestyle.com, Andy, we really appreciate it. We are an authorised stockist for dozens of brands and pride ourselves on fast delivery and great service and are glad to hear that rating. We appreciate you choosing us and we hope to see you again, thank you.
Great service arrived next would…
Great service arrived next would recommend would buy from them again
7 juli 2025
Svar från Genuine Style
Thanks for reviewing Genuine Style, Kathryn. We pride ourselves on fast dispatch and are glad that these arrived quickly for you. We appreciate you choosing to shop with us and are happy that you would recommend us, we hope to see you again another time.
Really fast free delivery
Really fast free delivery. Sunglasses look great and at excellent prices
7 juli 2025
Svar från Genuine Style
Thank you for recommending genuinstyle.com, we appreciate it. We are glad that your new sunglasses arrived quickly and that you are happy with them. We appreciate you choosing us and look forward to seeing you again, thanks.
Amazing service and Products
Amazing service- had an issue with the order which was down to pay pal not the seller- when I rang I spoke to a lady who answered (sorry didn’t catch her name) and also Richard and they could not have been more helpful and resolved my issue even though it was PayPal’s mistake! Glasses came so quickly and packaged perfectly- will definitely recommend and absolutely be purchasing again from them! Thank You Genuine Style!!
11 juli 2025
Omdöme utan inbjudan
Svar från Genuine Style
Thank you for reviewing genuinestyle.com, Paul, we appreciate it. We are glad you found our website easy to use and that you received your order quickly. We appreciate you choosing us, and we hope to see you again, thanks.
Svar från Genuine Style
Thanks for reviewing genuinestyle.com, Mrs Waters, we really appreciate it. We are glad to hear we got your sunglasses to you quickly. We appreciate your custom and hope you will consider us again another time, thanks again.
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