We placed an order for an item. We recieved another variant of that item and they swear that we place the order wrong yet they never sent a confirmation order like they claim they did. They refused to... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am in charge of managing the remote control system for the garage doors in my midrise building. Whenever I need to obtain remotes for people in my building Gatehouse Supplies is there for me. I si... Se mer
Customer service was always responsive and honest. The order took six months to fill, but that was due to the manufacturer. Customer service did not give me any empty promises or try to keep me from... Se mer
The gate code worked immediately and hooks to the visors in our car. This is the second set so have bought and the price had escalated significantly but with all the inflation and tariffs, etc it was... Se mer
Företagsinformation
Skrivet av företaget
The Gatehouse has been in business since 2003 selling remote controls, gate operators, and replacement parts at wholesale prices. We specialize in manufacturers like Liftmaster, Chamberlain, Linear, Nortek, Nice, Doorking, and Miller Edge. If you do not see what you are looking for please email us and we will be happy to get you information and pricing. Our website is open 24 hours a day 7 days a week for garage door, gate, and commercial door parts.
Kontaktuppgifter
3,9
Bra
742 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good website and quick delivery.
26 augusti 2025
This was my first order placed with…
This was my first order placed with Gatehouse. The representative that I spoke with was very kind and provided me with all the information that I needed to place an order. The product was prepared and shipped the next day. I didn't expect to receive my part for at least 7 - 10 days it was delivered in 3 days! I give the employees of Gatehouse a 5 star rating!
25 augusti 2025
Customer service was always responsive…
Customer service was always responsive and honest. The order took six months to fill, but that was due to the manufacturer. Customer service did not give me any empty promises or try to keep me from cancelling my order, and in fact asked me what I wanted to do. I kept the order and am glad that I did.
30 juli 2025
Easy ordering
Easy ordering and they had what I needed at a much better price than other suppliers
1 augusti 2025
Ordered an Apollo gate opener motor
Ordered an Apollo gate opener motor. Web site showed delivery in 7 business days. Since my gate is not working I got priority mail delivery. After calling to check on order (that showed "awaiting transit) I was told it usually takes about 2 weeks for Apollo to ship to Gatehouse. Then in 1 to 3 business days it will be shipped to me. POOR customer service!
1 augusti 2025
Order was to take 2-4 weeks to come in…
Order was to take 2-4 weeks to come in and I wasn't given the notice until I called and asked about my order
31 juli 2025
Svar från Gatehouse Supplies
Hi Katherine,
Very sorry that you had a bad experience. In the future, you can always log in to your account to check the status of your order. Apollo gate parts are challenging to get as the company has changed hands many times, as I'm sure you know.
The order was cancelled upon your request. I hope you will give us another try.
I still haven't received my item
28 juli 2025
Svar från Gatehouse Supplies
Hi John, That shipped out USPS/ US Mail here is your tracking number
9400150206217217932021
Great website quick response from the…
Great website quick response from the help desk
Only shipping cost to much time or I choose the wrong shipping
But overall crate surface
Ralph Brust
29 juli 2025
My order was placed a week ago and…
My order was placed a week ago and still hasn't shipped.
28 juli 2025
Svar från Gatehouse Supplies
Hi Tim, The order shipped out via Us Mail / USPS with tracking number 9400150105501100514039
My 2nd remote.
Matches the original remote that i got with my new opener. Really easy to connect to the opener too. Sure do wish that there was a visor clip included. Odd.
28 juli 2025
Always has the parts you need and…
Always has the parts you need and shipping is very quick.
29 juni 2025
Still waiting
Still waiting. Why is it taking so long? A small electronic board. How tough can that ve?
29 juni 2025
Svar från Gatehouse Supplies
Hi Daniel, That shipped a week ago on the 7th, here is your USPS tracking number 9400150206217163357411
Never received my parts I ordered.
25 juni 2025
I received the wrong product
I received the wrong product. When I reported it, I was only sent a return mailing label and not a return mailing envelope. I had to supply my own mailing envelope, tape, etc. to use your mailing label. In the future, it would be better if you sent the entire packaging to return something sent incorrectly. Appreciate the follow up and sending me the right product after three weeks.
26 juni 2025
In stock or Not in stock?
The website showed the item I ordered in stock. I waited a week and then emailed them. the response came quickly, they advised that the part was on backorder and they wern't sure when it would be back in stock to ship.
26 juni 2025
Svar från Gatehouse Supplies
Hi Douglas, that part is on backorder from the manufacturer, and it's clearly stated on our site next to the product. I am sorry that you did not see that and were expecting it sooner.
From our site, next to the product price
Availability:
ON MANUFACTURE BACK ORDER, ACCEPTING PRE-ORDERS TO BE PLACED IN QUEUE FOR FULFILLMENT WHEN RECEIVED
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