It is not fair, that gate.com does not send verification codes anymore to login to their trading platform. The support was not able to give access after 4 days. I assume that this is due to low liqui... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We are hosting two websites for nearly 20 years with gate.com and we are very satisfied with their exceptional overall service. During this period we needed only once serious support (namely a datab... Se mer
Hi, this is Dr. Eve. I have been a patron of Gate for many years building website and utilizing the many resources they have available for online presence. As a leadership capacity builder, I am als... Se mer
Once I was directed to Customer Support he was able to clear things up with my card info with the experation date was changed. The web site does not allow one to delete the default card data and reint... Se mer
Företagsinformation
Skrivet av företaget
Established in 2013, Gate is one of the world's pioneering cryptocurrency exchanges, serving over 50 million users globally. It consistently ranks among the top 3 globally in both trading volume and liquidity. Gate is currently ranked second globally in 24-hour spot trading volume, supporting spot trading, futures trading, margin trading, and wealth management products for over 4,400 cryptocurrencies. The platform offers comprehensive and diversified digital asset trading and blockchain application services. It employs zero-knowledge technology to ensure the 100% verifiability of user assets. As of January 6, 2026, the overall reserve coverage ratio increased from 124% to 125%, with total reserves reaching $9.478 billion, well above the industry safety benchmark of 100%. The reserves support nearly 500 different types of user assets.
Kontaktuppgifter
Panama City, Panama
- support@gate.com
- gate.com
3,5
Medel
117 omdömen
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
scam. gate.com yesterday I made 2X profit in…
gate.com yesterday I made 2X profit in perpetual contract after few hours they removed the liquidation percentage indicator and and led unwanted loss🤬
10 december 2025
Omdöme utan inbjudan
Svar från Gate Exchange
Thank you for reaching out and sharing your concerns.
Please feel free to share the details, such as UID or Ticket, with us so we can address your concerns and work towards a satisfactory resolution. Alternatively, you may provide your issue details or feedback through https://www.gate.com/help
We are committed to resolving any issues and providing the best possible service to our users. Thank you for your understanding.
No login to gate.com since several days
It is not fair, that gate.com does not send verification codes anymore to login to their trading platform. The support was not able to give access after 4 days.
I assume that this is due to low liquidity during the government shutdown. Customers shall not withdraw their assets.
8 november 2025
Omdöme utan inbjudan
Svar från Gate Exchange
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience caused by the inability to receive verification codes and access your account.
We understand how important access to your account and funds is, and we are committed to restoring full service promptly.
Your assets remain safe and secure with us. please contact us directly via [https://www.gate.com/help] so we can assist you further.
We appreciate your patience and understanding during this time.
Svar från Gate Exchange
Halo, terima kasih telah menyampaikan masukan Anda. Kami sangat menyesal mendengar kerugian yang Anda alami saat trading dan memahami betapa mengecewakannya hal tersebut. Perlu diketahui bahwa Gate tidak memberikan nasihat keuangan atau investasi, namun tim kami siap membantu Anda memahami cara menggunakan fitur trading dan alat manajemen risiko dengan lebih efektif.
Untuk membantu Anda dengan tepat, silakan hubungi tim dukungan kami melalui https://www.gate.com/help atau kirim email ke support@mail.gate.com dengan detail akun Anda. Kami akan meninjau kasus Anda dengan cermat dan memberikan panduan yang jelas. Terima kasih atas pengertian dan kepercayaan Anda terhadap Gate.
This is a scam website
This is a scam platform that allows people to buy cryptocurrency on the site. The site uses deceptive methods to defraud users of their money. So far, many people have been scammed.
17 oktober 2025
Omdöme utan inbjudan
Svar från Gate Exchange
We understand your concerns, but we want to assure you that we take user security and trust very seriously. If you have encountered any issues or need further assistance, we encourage you to contact our official support team via our help page: https://www.gate.com/help or email us at support@gate.com
We are committed to resolving any issues and providing the best possible service to our users. Thank you for your understanding.
Holds users’ funds hostage until they pay a penalty
Gate.com froze my withdrawals without reason, claiming an old 2023 card issue handled by their Lithuanian branch (Gate UAB). My current balance came from an on-chain airdrop, not from any fiat purchase, yet they locked my account (and I'm KYCed from a long time).
After weeks of useless "compliance" messages, they finally told me that to unlock my withdrawals I had to "accept Resolution 1", meaning they would debit an extra 40 USDT from my spot balance as a so-called penalty for an ancient card dispute, otherwise my funds would stay blocked.
I eventually accepted just to recover my money, but this is not compliance, it’s extortion disguised as regulation. No serious exchange should ever condition withdrawal access on paying arbitrary "fees".
Got my assets back (minus what they stole), but I’ll obviously NEVER use Gate.com again. Their practices are abusive, their support robotic, and their compliance department acts like a ransom desk. Avoid this platform.
Edit after Gate answer (15/10/2025): Let me be very clear: the way this case was handled was completely unacceptable. Locking a user’s account for weeks over an unrelated two-year-old fiat issue, and then conditioning the release of withdrawals on a forced 40 USDT “resolution,” is not compliance, it’s coercion. I’ve kept full records of this process. No legitimate exchange should ever treat verified customers this way.
Edit #2 (17/10/2025): After posting this review, Gate.com reached out to apologize and refunded the disputed 40 USDT deduction. While I appreciate the refund, the way the situation was handled, blocking withdrawals and forcing a payment before acting, remains completely unacceptable. Trust is damaged and I'll never use their platform again.
14 oktober 2025
Omdöme utan inbjudan
Svar från Gate Exchange
Dear User,
Thank you for contacting us with this issue and sorry for the delay.
After double checking, we noticed that your Gate UAB old account has been terminated due to the failure to provide the ID/Passport within the prescribed time . If you still want to use the UAB service, you need to register a new account with your ID/Passport.
In addition, We have checked that there are two disputes of your account, which will be 40 USDT charged as dispute fee for each one. Please rest assured that we will not deduct your funds for no reason. And if there is any concerns, please kindly contact the card-issuing bank and provide any relevant proof to us for further handling.
Finally, we great thankful your cooperation and support in providing the information to help us to solve this issue. And we are glad to tell you that the account restriction has been successfully lifted for you, Please try to on-chain withdraw again.
Please feel free to contact us if you have any concerns or need help. Thank you for your understanding and patience!
17/10/2025 Edit:
We are truly sorry to hear about your frustration and the experience you’ve had. We fully understand how important it is to feel that your concerns are addressed appropriately.
Please kindly note that regarding the dispute process, there is a standard fee of 40 USDT that is required, as per our procedure. However, we are pleased to inform you that your withdrawal function has now been restored.
If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help and want to ensure a better experience moving forward. Thank you for your understanding.
Svar från Gate Exchange
Thank you for sharing your feedback.
We are sorry to hear that your experience did not meet your expectations. We take all reviews seriously and would appreciate the opportunity to better understand the issues you encountered.
Please feel free to share the details with us so we can address your concerns and work towards a satisfactory resolution. Alternatively, you may provide your issue details or feedback through https://gate.com/suggestions-feedback
This platform is home for scammers…
This platform is home for scammers admins are not willing to protect community.
4 september 2025
Svar från Gate Exchange
We are really sorry to hear that you feel this way. Our team is committed to maintaining a safe and secure platform for all users, and we take any reports of scams or suspicious activity very seriously.
To ensure we can assist you more effectively, please contact us via the link https://www.gate.com/help or by tapping the 🎧 icon in the top-right corner of the User Center in the app.
Our support team is here to assist with resolving your issue. Thank you for your understanding.
My comment .At first the service rather is taken…
At first the service rather is taken good care in fast and enthusiastic, about rewards and bonus until now I don't have receive anyone as your ad. And then about trade bot service doesn't have neutral function for clients use while the market in sideway to reduce risks of loses.
1 september 2025
Svar från Gate Exchange
We apologize for the inconvenience you're experiencing.
Please note that each activity has specific terms and conditions that must be met to qualify for the reward. We ensure that rewards will be distributed fairly once the requirements are met.
To ensure your issue is properly addressed, please send a direct message to @Gate(Official X account), providing all the relevant details, including your UID, and event link for further checking. Our team is dedicated to assisting you, and we'll work to resolve your issue as quickly as possible.
In the meantime, We greatly value your feedback on trade bot issues and are continuously working to improve our services. please feel free to share them with us anytime through our Feedback Page [https://www.Gate.com/suggestions-feedback].
Thank you for your understanding and support!
Unacceptable unfair liquidation – Gate.io must act!
This is not just a small mistake, it is a serious issue. My liquidation price was 172, but Gate.io liquidated my position at 195.34 – completely unfair and unacceptable. This is not the first time it happens, and if the platform cannot protect its users, it cannot be trusted. If Gate.io does not fix these problems transparently, I will share my experience across social media and crypto communities. Customers deserve honesty, fairness, and real protection
1 september 2025
Svar från Gate Exchange
We are sincerely sorry for any inconvenience caused by this issue. Please reset assured that we are committed to assisting you and resolving this matter as quickly as possible.
To assist you better, Please kindly send a direct message to @Gate(Official X account), providing all relevant details, including your UID, order ID, ticket numbers, and the relevant screenshot of liquidation details. This will help us escalate the issue to the appropriate team and address your concerns promptly.
Thank you for your understanding and support!
Di gate semua mudah
Di gate semua mudah, trading lebih gampang, bertransaksi menggunakan p2p juga lebih mudah dan cepat
31 augusti 2025
عمولات غاليه ومنصه تجربتها فاشله
30 augusti 2025
Svar från Gate Exchange
عزيزي المستخدم،
شكرًا جزيلًا لمشاركتك رأيك، ونأسف لسماع أن تجربتك لم تكن بالمستوى الذي تطلعت إليه. نحن نُقدّر ملاحظاتك حول الرسوم وتجربة المنصة، ونعلم أن رضاك أمر مهم جدًا بالنسبة لنا.
نود أن نوضح أن رسوم التداول لدينا تعتمد على مستوى VIP الخاص بك، كما يمكنك استخدام عملة Gate Token (GT) أو النقاط المتوفرة لديك للحصول على خصومات إضافية على أزواج التداول المؤهلة. لمزيد من التفاصيل حول الرسوم والخصومات المتاحة، يُرجى زيارة الرابط التالي: https://www.gate.com/fee.
نعتذر مرة أخرى عن أي إزعاج واجهته، ونؤكد التزامنا المستمر بتحسين خدماتنا وتجربتك معنا. إذا كان لديك أي استفسارات أخرى أو تحتاج إلى دعم إضافي، لا تتردد في التواصل معنا عبر https://www.gate.com/help.
شكرًا لثقتك، ونتمنى أن نتمكن من تقديم تجربة أفضل لك في المستقبل.
Great services!
4 september 2025
nice
A very good experience for this platform, very easy to understand, suitable for beginners
1 september 2025
Great app fast and easy to use
24 augusti 2025
I didn't do anything
I didn't do anything, so I gave me account risk control. It was really rubbish that I couldn't even participate in the activity.
20 augusti 2025
Svar från Gate Exchange
We are sorry for any inconvenience you may have experienced.
Please reset assured that we will not take a risk control of your account for no reason. We regularly assess factors such as account trading behavior, login environment and usage patterns. If any irregularities are detected, certain participation may be rejected. While we are unable to disclose specific details of exact rules due to internal risk control policies, please note that the purpose is to maintain fairness and integrity of our events and protect the interests of all participants.
We kindly remind you to ensure that your account is used solely by you and not shared with others, and all transactions must adhere to our platform regulations.
Thank you for your understanding and support!
Gate.io (Gate.com) Blackmail and extortion out of thin air.
Gate.io (Gate.com) Blackmail and extortion out of thin air.
I've transferred my BCD to Gate.io after BCD fork was done. They did not ask me to verify my identity before deposit and after. However 15/08/25 i've tried to request withdrawal of BCD (for a memory), because now they cost nothing and delisted from Gate.io (gate.com), so they have requested to me to pass verification procedure. This guys, who reply to tickets look like stupid or robot like. They do not answer to the specific questions and provide copy past script of ready answer. I have figured out that this Fraudulent organization required to pass verification process through some kind of third party entity named "Jumio". They want to force customer to allow this unknown private (commercial) entity "Jumio" to use your private information. Nobody know who are this guys and how do they use your private in the future. Maybe they open accounts with your name to another exchanges or services or just sell your documents on black market. Nobody gives 100% warranty. We all know about leaks of private data (scans of ID, selfie, etc) from different online platforms such as Coinbase, Ledger, FTX Japan, Digitex, Fractal ID etc. I have asked about security of my data and about corporation info of Gate.io and Jumio, owners, physical and registered address, jurisdiction, etc. There are NO answer. So mysterious and suspicious people who are hiding from another side of internet somewhere behind Panama offshore are required from you to open all your private info for them. At the same time, they hide behind the screen of KYC and AML, supposedly for the safety and protection of your funds. But how will these charlatans establish that the person who made the deposit and the person who requests the withdrawal are the same person, if they did not require identity verification when making the deposit? They do not answer this question and ignore it, because there is no sound logic in this. Any person with docs may pass such stupid verification, even dog or cat with id, but not necessarily the person who has deposited crypto. They have no purpose to check this at all, their purpose is to lure out your documents with false and hypocritical assurances of care for you.Why such wild checks if I told them that I don't want anything more to do with them and just want to get back control of my BCD. These bastards, despite the fact that the coin is worth nothing, on top of that set a commission of 208 BCD out of my 425, i.e. almost 50%. But why do these scammers need these devalued coins? It's good that they were BCD, it would be much worse if they got hold of BTC or ETH. TAKE CARE OF YOUR FUNDS, DO NOT TRUST THEM TO BEAUTIFULLY LUCKY AND SMILING SCAMMERS IN WHITE COLLARS.
P.S. Please see their response below.
It clearly demonstrates the fact that by holding your funds hostage, like extortionists, they demonstrate their superiority over you and complete disrespect for you as a person. They do not even read your appeals to them! Instead of real involvement in the problem that has arisen, here, as everywhere, they give an answer in the form of a pre-prepared template-formula, which does not give clear answers on the merits, but contains generalized watery phrases and formulations without logical explanations of their actions and often, as in this case, do not correspond at all to the problems raised in the review. This is a classic pattern of actions of scammers and financial swindlers who try to pass themselves off as a reliable business for as long as possible. A service that respects its users, people, will not act like this. Rest assured, if your funds ever end up with them (Gate.io Exchange), they will come up with a lot of reasons not to give them to you.
Also, be careful with positive reviews that may be left by people interested in the service (discussed by the company).
Human psychology is designed in such a way that when everything is fine with a person, he will not waste time in vain on reviews about someone or something. Only real trouble motivates people to take action.
They even change their reply twice, so have to keep the copy:)
They wrote:
"To ensure safe trading environment, KYC verification is required to access certain platform features. This process helps prevent fraud, money laundering, extortion and other illegal activities. We also want to emphasize that we have no intention of withholding your assets."
It looks pretty cute when:
The extortionists claim that this is how they fight extortion, keep my funds for themselves and assure that they don't need them.
It's strange, but gate.io didn't tell me that my devalued funds are related to terrorism or extortion. Unless they themselves got hold of them and are now terrorizing me as extortionists.
KYC&AML don't protect users. It is about control
15 augusti 2025
Omdöme utan inbjudan
Svar från Gate Exchange
We are truly sorry to hear about your negative experience and sincerely apologize for the frustration and disappointment this has caused.
To clarify:
KYC Requirement – Identity verification is a regulatory requirement designed to protect users and prevent fraud, money laundering, and other illegal activities. While deposits can be made without KYC, withdrawals and certain features require verification to ensure account security and compliance with global regulations.
Why Jumio – We partner with Jumio, a globally recognized and regulated verification provider, to securely process KYC. Your documents are encrypted and stored with strict security measures, used solely for compliance and identity verification. We understand your concerns about data privacy and want to assure you that protecting user information is a top priority.
Deposits can be made from anywhere, but withdrawals must always go back to the verified owner. Without KYC, anyone could claim the funds and request withdrawals. KYC/AML rules protect users by ensuring withdrawals are made only by the rightful account holder.
About Withdrawals & Fees – Even for delisted tokens like BCD, Gate continues to provide withdrawal support. Fees are determined by the blockchain network and project conditions, and we acknowledge that in cases where tokens lose value, the relative fee can feel disproportionately high. We apologize for any additional inconvenience this has caused.
We regret that our support replies may not have fully addressed your questions — your feedback is valid, and we will work to improve the way we communicate with our users to ensure clarity and transparency.
Please rest assured that we have no intention of withholding your assets. You may complete the withdrawal at any time once KYC is verified, and our team is always available to assist you further via https://www.gate.com/help or via email: support@send.gate.com.
We sincerely value your trust and will continue striving to improve user experience, security, and transparency.
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