GAST Omdömen 

Super fresh!!
Creativi, essenziali, avantgarde; il prodotto rispecchia a pieno il concept giovane e urban che tutti noi vorremmo indossare, che ci rappresenti , trasversali!

Oltre a un prodotto bello per design e fattura, l'esperienza di acquisto è ottima.

Horrible customer service.
I made an order on the 06.07.
After no communications after a week, I wrote them an email asking about the status. I never received an answer, but the order status was updated with a UPS tracking number.
The UPS tracking has not updated in a month and is idle on:
Estimated delivery
UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package."
I again reached out to multiple email adresses, but again, never received a communication nor an update on the order.

Just wrote them another mail, no idea what to do next. Will probably check with my bank to see how I can cancel/refund this.

These frames are incredible! I got the Clay in grey acetate. Bold, chunky, I've never had glasses like this and decided to take a chance on Gast and this kind of style and I am so happy that I did. It gives a very assertive and confident look.

I've been perusing local optical shops for a while now and I'd have to dish out $350+ to get a frame of this quality. But more than that, there are no designs quite like this! Great artistry, craftsmanship, and a fantastic price. I'll be back for more.

Also, it seems like most of the negative reviews didn't read Gast's very clear policies. If you can't wait a little while for an international order, or put a little effort in if you need to return them, then that's on you. You're ordering from an Italian designer, not a soulless megacorp with overnight shipping and instant email response.

Ordered Gast Mapi eyeglasses from Italy and received my order in one week in UK with no issues
Thank you Gast

Tried to return within 14 days of physically receiving the order, flat out denied. Places their return policy above EU laws. Don't buy unless you are keeping everything, cause they handle returns very poorly.

I had an issue with the delivery, and Gast immediately offered to send a new package to compensate me. I highly recommend them! Plus, the sunglasses are gorgeous.

I received my order on June 24th, a few days later than expected, but that was still acceptable.

The real frustration started when I tried to return it. For three days now, I’ve been trying to get this sorted out, but no one seems to care. They replied once asking for a screenshot, which I immediately sent, and then…total silence!
It’s really disappointing to see such poor follow-up and lack of support.

Extremely disappointing customer service. It’s shocking how a brand can operate with such blatant disregard for basic customer service. Placed the order (#2676) on June 11. Received a wierd link with no tracking number and have been following up since the past week. No response at all. This was intended as a gift but unfortunately I will miss the deadline.

Ottima cura dell'ordine e pulizia degli occhiali che ho ricevuto velocemente e con tracking completo

I placed my order (#2284) on May 14th, I got an automatic notice 10 days later that the item had shipped. However, no shipping details whatsoever. I've been writing to the customer service every few days since then, not one reply. We're coming on A MONTH since ordering.

I'm now going to file a fraud claim with my bank, how is this not a scam?

The shipping was really fast, and when I realized I had made a mistake with the order details, customer service handled it perfectly—quick and super helpful. The glasses are honestly impressive: great quality, very comfortable, and the price is more than fair. I wasn’t expecting them to be this good. Definitely a brand I’ll stick with in the future.

Great sunglasses - stylish and comfortable.

I ordered a pair of sunglasses on April 6th - Over 5 weeks have passed now and i still haven't received my order. I wrote 2 emails within 2 weeks and didn't get a single reply - nothing.

Ordered two pairs of sunglasses (Order #2107) on April 29. No tracking. No updates. Emailed twice. Nothing.

When I said I’d file a PayPal dispute, they refunded me—still no reply.

The glasses might be good. That’s the frustrating part.
But the people running this don’t know how to run a business or handle customers.

I own over 15 pairs of sunglasses across brands.
Never dealt with this level of incompetence.

I’m fine spending more for quality—as long as someone replies to a damn email.

Dreadful customer service!!! I have been waiting on my order from almost 2 weeks now. They keep sending me the same email Stating that my order is on the way. Very rude customer service.
When i told them that i have been tracking my order and there is no progress. I was told to “CHECK BETTER” by customer service. No etiquettes at all.

EDITED: this review was initially 1* because of a shipping issue with my order. While I think the sunglasses themselves are pretty solid, the customer service absolutely sucks. I was only able to get a new pair shipped by posting a poor review on trustpilot and customer service only seemed to care when it affected their reputation. Product & packaging is pretty good, everything else is subpar.

Do not respond at all, I am trying to return but they make you submit a return request for them to them contact you with return information, but they don’t respond. No response from emails. Unless you are certain these are the right glasses for you, avoid at all costs.

This review is the only way that I am able to contact them as all other correspondence has not been responded to.

The level of customer service I have received is dreadful. Firstly, I emailed them on 5th March 25 for product information. No response. No big deal ok. I went ahead and ordered the Bagaj frames on the 9th March 25 and received them on the 18th March 25. They were too big so I requested a refund on 18th March 25. Gast have a system where you request the return online and then they should send you the information for the return.

'We confirm that we received your request and we are evaluating it.

We will contact you with the instruction to follow as soon as the process is completed.'

A week went by since I requested the return so I sent a follow up email on the 26th March 25 asking for instructions. No response. I also sent them a private message on Instagram on the same date. No response. They have no phone number listed.

I've yet to receive any instruction and still need to ship the item to Italy and wait for them to process my refund. I have no faith that it will be dealt with swiftly. It seems that Gast have not put any thought into customer service of aftercare.

Gast team, my order # is 1625 can you please deal with it urgently.

Super fast delivery, excellent comms, and a great product.