Garden Trends Omdömen 

ordered 5 lots of xmas lights , all arrived when stated (although evri delivered to the wrong address!!!) just what i wanted , great quality and the lowest price i could find, put them up around the house and windows and they look great

Competitively priced christmas item.
Unfortunately it was damaged and I had to return it. Disappointing, but the communication, return and refund procedures were efficient and easy.

I bought a small tree in 2023 and I got it down from the loft this year and I broke one of the legs. I was so upset because I loved the tree, I contacted Garden Trends and did not expect a reply but they did reply and they are going to send me some new legs for the tree. I was over the moon and really emotional. How kind, it was my fault but how kind of Garden Trends. A big thank you to them. What a company !

Easy to order and fast del

From start to finish the purchase was so easy. Website easy to navigate found exactly what I wanted really quickly. Loads of info that helped me to make the right choice. Exceptional value for money. Once ordered I was kept up to date with the progress and when it arrived the packaging was superb. Very solid cardboard to protect my purchase and arrived exactly when they said it would. Once installed and in use it is fantastic. Cannot recommend Garden Trends highly enough. Will definitely recommend them and use them again,

Lovely warm lights , fast delivery great price

The worst company I have dealt with, missing items from delivery, to be told they will send items out same day I phoned and I will receive them by Friday, Friday comes no delivery, phoned them and they forgot to send them out, I demanded a refund which was suppose to be done on same day, I also arranged a courier collection with them and guess what they didn’t turn up cause they forgot to contact the courier for a collection
Absolute cowboys! I will never order from here again ,,, you have been warned

Excellent customer service, I had to return an item, they arranged for paid collection and a replacement item straight away. You can’t ask for more than that, very pleased!

I ordered a 6ft fiber optic Christmas tree the 1st did not come i rung up and they ordered me a replacement and it was here in less than a week thanks for everything I would highly recommend you 1

I’ve had two separate problems with the Christmas tree I ordered from Garden Trends. The first one arrived in a very battered box and when I opened it the remote was missing and a piece of the greenery had snapped off. I contact customer service and they did collect it and arranged a replacement fairly quickly.

The replacement also arrived and the box was battered again. Even so, it was nowhere near damaged enough for what was missing. Inside there was no plug, no remote, and no stand. It didn't look to have happened during delivery, It looked as if it had been packed without the parts in the first place.

After two tries it became more hassle than it should be. Customer service was quick and polite in arranging the collections, but the overall experience was frustrating and time consuming. I ended up going elsewhere and the tree I ordered arrived in a perfectly packed box with protection for the connecting ends and bottom of the tree. Nothing was missing, nothing damaged and everything worked as it should.

Absolutely beautiful
Will be thoroughly enjoyed this festive season

Great go to for plants. Great choice, good price and healthy plants arrive safely and undamaged.

I purchased the Maldives Garden Set after renovating our garden and wanted all the Maldives range to match. It’s been over three weeks since placing my order — no emails, no updates, and no sign of delivery.

When I finally called today, I was told the entire set is out of stock and won’t be available until next year, with no clear delivery date. Yet the payment of £1,600 was taken immediately, and at no point was I informed that the item wasn’t in stock.

To be fair, the lady I spoke with on the phone was lovely and helpful, but the situation is still unacceptable. If something is out of stock, it should clearly say so on the website — not allow customers to pay and wait weeks with no communication.

Really disappointed, especially given the cost and excitement we had for our new garden setup.

Could put something like……

Great service in the showroom . The staff were friendly, knowledgeable, and patient. I tried lots of different seating and asked lots of questions- they knew their products well. Helped me find exactly what I needed for comfort and design. As it was end of season I also managed to get a good deal . Highly recommend and will be back for more bargains.

Awful experience. Ordered a garden set mid June for dispatch mid August. At the end of August we contacted garden trends as we hadn't heard anything. Representative was incredibly rude and made no apologies, even stating it wasn't their fault - effectively, deal with it or cancel your order. We asked to be kept up to date with any further delays and were told it'd arrive to them first week of September. Fast forward another month and many, many phone calls and a few emails and it finally arrived with them at the start of October. Not once were we informed of these delays, noone kept us up to date proactively and we had to continuously make calls week after week of it supposedly being due. Each time the representatives just shirked all responsibility and made no apologies, simply blaming the shipping company.

Delivered from GT to the pallet service 3/10 and we waited again for someone to contact to arrange delivery only to suddenly receive an email 14/10 @ 08:07 saying it'd be there that day 09:00-17:00. Had to ring multiple times to get it moved to a date we could do (17/10) only to wait in that whole day, ring them at 16:55 and find out it wasn't coming due to a loading error!!

Finally received 18/10 and the quality is tatty; there are loads of dings and scrapes to the items which have removed the spray and could not have been caused by the delivery team (as items were bubble wrapped) on delivery so were presumably missed by GT's quality control (if there was any).

Save yourself time and a load of stress by going elsewhere.

I had a problem with 7ft fibre optic colour changing tree arriving in a damaged box and as the pole was damaged too, I couldn't fit 2 parts together. I got an email arranging collection of the faulty tree and a replacement was sent within a couple of days.
EDIT!!
We set the tree up a couple of weeks ago. All I can say is WOW! Its beautiful. Definitely recommend

Found a 7ft pre-lit Christmas tree for a really good price compared to other Christmas-related websites. Was skeptical but I needn’t be. Tree was sent out and delivered quickly. The tree itself is great, realistic and works perfectly. Very happy :)

Good website, order process very easy. The item was delivered very quickly with notifications.

Garden trends excellent service and very helpful and they post your goods out on time too
Customer service is excellent willing to go that extra mile to help.
The delivery company Evri not good at all, but DHL excellent.

Would definitely buy again from
Garden trends can not fault them

Garden Trends went out of their way to get our order compiled from their various locations. Very helpful and efficient customer service team. Also delivery with Pallet Force scheduled for a convenient time and carried out with care.