Ordered 6 oleander plants from Gardening Direct. I was concerned due the extreme heat we have been having the condition they would arrive. However, I needn’t have worried they were excellently packe... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a lemon tree and strawberries + strawberry planter as a present with birthday money I had received. The order left the nursery ok but unfortunately inpost never delivered it. I complained to... Se mer
Företaget har svarat
I was able to speak quickly and directly to a representative regarding my order who knew exactly where my flowers were and when they would be despached for delivery. Unfortunately the plants were i... Se mer
Företaget har svarat
turned up squashed into a box that was too small with no space for airflow .... accept that baking in a couriers van is not Gardening Direct's problem .... emailed and received a nonsense AI response... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Kontaktuppgifter
Storbritannien
- gardeningdirect.co.uk
4,2
Bra
25 tn omdömen
Ber kunder att lämna omdömen
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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Delayed during delivery
It appears that the order was despatched on a Thursday which resulted in delivery being delayed until the following Monday by which time the plants were suffering. Although I potted them up immediately on arrival, several of the Phlox and two (out of three) of the gerbera have not survived. It's a shame that you use Yodel - they are notoriously bad and I would not have bought from you had I realised in advance that they are your preferred delivery company
19 juni 2026
Svar från Gardening Direct
Hello,
We are truly sorry to hear about the delayed delivery and the suffering plants, especially the Phlox and Gerbera that did not survive. We understand your frustration with the delivery service and regret any disappointment this has caused. We are reviewing our delivery partners to prevent similar issues.
Kind regards,
Gardening Direct Customer Service
Too hot when sent out
Have lost most of the plants as received them in the heatwave so too hot to plant out
19 juni 2026
Svar från Gardening Direct
Hello,
We're so sorry to hear that your plants didn't survive due to the heatwave. We understand how disappointing this must be, and we appreciate you letting us know.
Kind regards,
Gardening Direct Customer Service
The plants arrived well packed
The plants arrived well packed. The lavender plants were fine, but I was disappointed that the other purchase didn’t have any of the bright colours shown in the ad. When I expressed this, you were good enough to give me a refund (although I would rather have had the plants).
19 juni 2026
Svar från Gardening Direct
Hello,
We are glad to hear the lavender plants arrived well-packed and in good condition. We understand your disappointment regarding the color of your other purchase not matching the advertisement, and we appreciate your understanding regarding the refund. We truly wish you had received the plants you envisioned.
Kind regards,
Gardening Direct Customer Service
Svar från Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Not As It Used To Be
I have been buying plants from Gardening Direct and before that Jersey Plants for many years and have been for the most part very satisfied with what I received. This year the plants seemed to come from “You Garden” and they have not done at all well. I ordered Antirrhinums but when I arrived there were many broken plants and they did not look healthy. They sent replacements and nearly have of these were broken. I also ordered a number of Begonias and have been planting these for years and lifting for winter storage and replanting. This year the begonias have taken ages to grow and many of them have barely grown at all. I am baffled at to what may be different. I did not want replacement Antirrhinums this time but did say how poor the begonias were and if they had any spare going I would have these instead. Unfortunately I have not received anything.
I assume You Garden are now part of Gardening Direct and I am thinking the plants no longer come from Jersay but something seems to have changed
Disappointed!!
11 juni 2026
Svar från Gardening Direct
Hello,
We are truly sorry to hear about your disappointing experience with your recent plant orders. We understand your long-standing loyalty and the frustration of receiving plants that didn't meet your expectations, especially given your positive past experiences. We are concerned to learn about the broken Antirrhinums, even after a replacement shipment, and the poor growth of your Begonias. We appreciate you bringing these issues to our attention and for sharing your observations about the changes you've noticed. Your feedback is invaluable as we continuously strive to improve our plant quality and service. We are looking into what might have caused these issues and how we can prevent them in the future.
Kind regards,
Gardening Direct Customer Service
Svar från Gardening Direct
Hello,
We're so pleased to hear that you found our website easy to use, and that you were happy with the quality of our plants and the promptness of your delivery! We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Svar från Gardening Direct
Hello,
We are delighted to hear that everything went smoothly with your experience. Thank you for taking the time to share your positive feedback; we truly appreciate it.
Kind regards,
Gardening Direct Customer Service
Received ok
18 juni 2026
Svar från Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Good products and good communication…
Good products and good communication regarding delivery.
11 juni 2026
Svar från Gardening Direct
Hello,
We're so pleased to hear you're happy with our products and the communication regarding your delivery. We appreciate your positive feedback!
Kind regards,
Gardening Direct Customer Service
Plants are beautiful
Plants are beautiful. Arrive safely and we'll packaged. Always a reasonable price.
25 maj 2026
Svar från Gardening Direct
Hello,
We're so pleased your beautiful plants arrived safely and were well-packaged, and that you found our prices reasonable. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
Svar från Gardening Direct
Hello,
We're so happy to hear that you received a healthy plant and that you had a good experience with us. We appreciate your positive feedback!
Kind regards,
Gardening Direct Customer Service
First class transaction
First class transaction, plants arrived quickly and in good condition
17 juni 2026
Svar från Gardening Direct
Hello,
We're so pleased your plants arrived quickly and in good condition. We appreciate your positive feedback on your first-class transaction!
Kind regards,
Gardening Direct Customer Service
Very healthy looking plants
Very healthy looking plants, great prices and a swift delivery turnaround from ordering.
17 juni 2026
Svar från Gardening Direct
Hello,
We're so pleased to hear that your plants arrived looking healthy and that you were happy with both the prices and the quick delivery. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
Disappointed
First tree ordered in good time for Father’s Day, arrived 10 days late and dead! Second one, also 10 days late and dead! Customer service staff, less than helpful. Unanswered emails… eventually refunded!
10 juni 2026
Svar från Gardening Direct
Hello,
We are truly sorry to hear about the significant delays and the condition of the trees you received. We also regret that your experience with our customer service was unhelpful and that your emails went unanswered. We are reviewing our processes to improve.
Kind regards,
Gardening Direct Customer Service
Wonderful healthy plants
Wonderful healthy plants. Delivered with care and well packaged.
I will order from this site again.
10 juni 2026
Svar från Gardening Direct
Hello,
We're so pleased your healthy plants were delivered with care and well packaged. Thank you for your feedback; we look forward to serving you again!
Kind regards,
Gardening Direct Customer Service
Very poor quality
We ordered a 50th Wedding anniversary rose to give as a present, but the one that came had no buds, a few dead leaves and very little new growth. We were embarrassed when we gave it to our friends. Very poor quality.
17 juni 2026
Svar från Gardening Direct
Hello,
We are truly sorry to hear about the condition of the rose you received for such a special occasion. We understand your disappointment and embarrassment, and we sincerely regret that the quality did not meet your expectations or our standards. We are reviewing our quality control processes to prevent this from happening again.
Kind regards,
Gardening Direct Customer Service
Excellent service
Excellent service. Plants had arrived all intact and left in a safe place while I was out. Thank you.
16 juni 2026
Svar från Gardening Direct
Hello,
We're so pleased to hear about your excellent service experience and that your plants arrived intact and were left in a safe place. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
Excellent services
Excellent services, all the plants were well packed in the boxes and none were damaged.
10 juni 2026
Svar från Gardening Direct
Hello,
We're so pleased to hear that your plants arrived well-packed and undamaged. Thank you for your excellent feedback!
Kind regards,
Gardening Direct Customer Service
I took the special offer
I took the special offer, acceptable value for money, but the garden ready plants were well ready. With a little tender care they are starting to recover with about75% as some of the stems had broken in transport. Overall ok
17 juni 2026
Svar från Gardening Direct
Hello,
We're glad to hear that with some care, your plants are starting to recover. We're sorry to learn that some stems were broken during transit and that the plants were more mature than expected. We are always working to improve the condition of our plants upon arrival.
Kind regards,
Gardening Direct Customer Service
Svar från Gardening Direct
Hello,
We're so glad you're happy with the plant quality and quick delivery! We appreciate your kind words and look forward to your next purchase.
Kind regards,
Gardening Direct Customer Service
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