I can see that people are complaining and leaving negative reviews saying that the support does not respond and they've lost their keys so I got a bit worried as well as I bought a couple of keys... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have not heard back from support since January until I got an email in February stating there would be a relaunch of the site. I can't access my orders and claim keys I bought, it would have been... Se mer
First buy on Gamerthor, credit card that has perfectly worked on other online stores since months was rejected even though it was validated with card reader. Support said to contact bank or change pay... Se mer
Företaget har svarat
Easy transaction, keys are easy to use. Only reason I don't give 5 stars is the site lists PayPal as a payment option but when I went to checkout it wasn't an option at all. If it had something to d... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
GamerThor is your best source for PC video games! A great collection of latest releases, timeless classics, and hidden gems! We boast verified official digital key sources, secure transactions and a seamless user experience. Develop your gaming library with GamerThor – where every purchase brings you closer to unforgettable adventures.
Kontaktuppgifter
4,6
Utmärkt
517 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
wery good service.
29 juni 2025
instant/no hidden cost
28 juni 2025
Great bargains & fuss free
27 juni 2025
Ma carte virtuelle crédit mutuel a été…
Ma carte virtuelle crédit mutuel a été refusée systématiquement sur le site. J'ai finalement réussi à utiliser ma carte sur PayPal, et utiliser le payement PayPal pour régler mon jeu. Mais j'y ai perdu énormément de temps.
24 juni 2025
Svar från Gamerthor
Thank you so much for your patience and understanding. I want to sincerely apologize for the inconvenience caused when you had to use an alternative payment method. I completely understand how frustrating that can be, and it’s never our intention to create added stress for our customers.
As a small startup, we’ve had to put some precautionary payment rules in place to protect ourselves from potential scams and fraudulent activity. Unfortunately, while these rules are meant to safeguard the business, they’ve also unintentionally affected genuine customers like yourself — which is something we deeply regret.
We're currently working on a better, more refined system that can distinguish between suspicious activity and trusted users, so customers like you can continue to use your preferred payment methods without disruption. Until then, we have to keep these safeguards in place to prevent unnecessary losses that could seriously impact a growing business like ours.
We truly value your support and hope to make things smoother very soon. Thanks again for bearing with us — it means a lot.
Never received key to game I paid for
Never received key to game I paid for, can’t email the support email listed on website (no direct link) would give negative if possible
23 juni 2025
Svar från Gamerthor
This reply is in response to an email received from the customer stating they may have reacted brashly and our follow up here to show you and others that we are always here to help.
Thank you so much for your follow-up message on email — we really appreciate your honesty and understanding.
No worries at all about the initial reaction; we completely understand how frustrating it can be when things don’t work as expected, especially when using a mobile device. We’re just glad the issue was resolved and that everything is now working for you.
Your kind words truly mean a lot to us, and we’re thrilled to hear you’ll be ordering from us again in the future. If you ever need help with anything at all, don’t hesitate to reach out — we’re always happy to assist.
Thanks again for giving us the chance to make things right.
Zero Hours
The website was fantastic. I found a discount for Zero Hours at 89 cents. Unfortunately, it wasn’t available at the time of purchase, so I had to wait a few days. The support team was quick and helpful, and as soon as the game was back in stock, they immediately sent me an email.
22 juni 2025
Omdöme utan inbjudan
Svar från Gamerthor
Due to high demand on this game especially at the price sold, it went out of stock but as promised we were able to get a restock from the publisher and send the order to you, at the same price you ordered at even when the promo was over.
One of my preferred sources for official Steam Keys
Put in a recent order for a game but got the wrong version. I was able to quickly buy the correct version and receive a refund within hours. An overall pleasant and easy transaction.
17 juni 2025
Svar från Gamerthor
Sometimes thinks don't go to plan, however our aim is to fix this as soon as possible and in this instance I am glad customer support were able to help
Website is broken
Website is broken. I cannot retrieve a purchased key.
15 juni 2025
Omdöme utan inbjudan
Svar från Gamerthor
We understand your frustration, but we’d like to clarify a few points:
1. Our website is fully operational, and we have not experienced any issues with key retrieval.
We could not find any order associated with your name or email.
2. Unfortunately, you missed the 3-day window to respond on Trustpilot, which limits our ability to follow up here.
3. If you have a valid order, we’re more than happy to help—just provide your order number or the email used during purchase. We encourage all customers to include specific details in reviews so others can make informed decisions.
You can contact us at support@gamerthor.com
Thank you
The Gamerthor Team
They fixed everything up super quick so…
They fixed everything up super quick so I changed my review! Great folks!
16 juni 2025
Svar från Gamerthor
Thank you so much! We appreciate that you were able to leave feeling that we gave you a great service!
I had a problem in buying with Apple pay
15 juni 2025
Svar från Gamerthor
Hello
I can see you were able to purchase using PayPal. If you could please let us know the issue you had with Apple Pay as we are not aware of any problems and we can see customers are using Apple Pay as an option also.
You can contact us via support@gamerthor.com.
Thank you!
Svar från Gamerthor
I'm glad you were able to activate the keys without any issues. We are official resellers so you will never run into problems. :)
Svar från Gamerthor
Hello there!
Thank you for your order and your review, however we can see that the code has been revealed. Can we ask if maybe some other issue you are experiencing?
You can contact us via support@gamerthor.com for anything.
Svar från Gamerthor
Good to hear our website is easy to use. We have many more features to come!
The key wouldn't display so I contacted…
The key wouldn't display so I contacted support and they fixed this very quickly.
10 juni 2025
Svar från Gamerthor
Glad our customer support were able to assist you straight away! We try our best to respond within minutes.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.