I can see that people are complaining and leaving negative reviews saying that the support does not respond and they've lost their keys so I got a bit worried as well as I bought a couple of keys... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have not heard back from support since January until I got an email in February stating there would be a relaunch of the site. I can't access my orders and claim keys I bought, it would have been... Se mer
First buy on Gamerthor, credit card that has perfectly worked on other online stores since months was rejected even though it was validated with card reader. Support said to contact bank or change pay... Se mer
Företaget har svarat
Easy transaction, keys are easy to use. Only reason I don't give 5 stars is the site lists PayPal as a payment option but when I went to checkout it wasn't an option at all. If it had something to d... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
GamerThor is your best source for PC video games! A great collection of latest releases, timeless classics, and hidden gems! We boast verified official digital key sources, secure transactions and a seamless user experience. Develop your gaming library with GamerThor – where every purchase brings you closer to unforgettable adventures.
Kontaktuppgifter
4,6
Utmärkt
517 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Make sure to look at the stock extra careful
If you buy a game as it runs out of stock it still charges you, takes about a full day to get a refund
23 juli 2025
Omdöme utan inbjudan
Svar från Gamerthor
Apologies for the inconvenience, but we’ve just been notified that this item is temporarily out of stock while our distributor replenishes the key inventory.
Unfortunately, we can’t provide a guaranteed restock timeline—it can sometimes take just a few hours, but in other cases, it may take over a week. The last restock 2 days ago came back in again in 1 day but due to the huge popularity of the game it went back out of stock again. I am quite confident it does come in quite quick and hopefully before the weekend but I just wanted to let you know there is a chance it does not. The same applies to all official distributors.
Please let us know how you’d like to proceed:
• Cancel your order for a full refund
• Keep your order at the current promotional price (which expires and reverts to full price in 2 days)
Thank you for your understanding, and we’ll be happy to assist however you choose.
The key I purchased was not shown to me…
The key I purchased was not shown to me no matter how much I clicked the button. This is either a scam or the worst website I have ever seen
24 juli 2025
Svar från Gamerthor
Hello
Apologies for any issues you have experienced. This is not what we want. Please contact us at support@gamerthor.com for a refund or help getting your key. :)
Svar från Gamerthor
Just the way life should be.
Refund Request
I requested a refund, twice. It's been a week and still nothing.
UPDATE: They made things right, and were very professional and prompt, about it. Looks like their replies never got to me, so hopefully it doesn't happen to anyone else. With that being said, I am updating this Rating.
16 juli 2025
Svar från Gamerthor
Thank you for reaching out.
We’d like to clarify that we did attempt to respond to your message promptly, but unfortunately, our replies bounced back. We're happy to provide proof of this, should you require it.
Additionally, we processed a full refund for your order on July 17th. This is an instant refund as it was done via PayPal. If there are any issues with the return of the payment you should contact PayPal however that should already show completed.
If you have any further questions or need additional assistance, feel free to reach out at support@gamerthor.com
Customer service are amazing
Sold me a a game but had no key for thr game but I also purchased 2 dlcs at the same time, so I got the entire transaction refunded and purchased the additional that came with all dlc but this cost me more, was contacted by support who not only refunded my first purchase but refunded the difference of the second purchase they went above and beyond what most customer service would, I was initially very annoyed being sold something they didn't have but incredibly impressed with how they rectified the issue and made it right
23 juli 2025
Svar från Gamerthor
Hi
We have emailed you already 2 hours ago but have not heard back from you. In case you did not see the message.
Your message was "steam did not recognise the code, just shows try again. faulty"
Could you please elaborate more on the situation. Where are you seeing this message?
Could you possibly send us screenshots of the error so we can try to assist you further.
I can see that you have also made another purchase and another 1 star review just now. We would appreciate if you could get back to us so we can assist. We sell keys that come direct from authorised distributor so we are able to assist you straightaway if you can get back. You should not be seeing a faulty message.
Thanks
Svar från Gamerthor
We love to give our customers great prices!
Svar från Gamerthor
Glad you were able to get the game you wanted, and that its a new release!
Issue with Key Resolved!
I had the misfortune of having problems on getting the key right away due to a Region issue. But once I got in contact with the customer support, they where able to solve the issue quickly and efficiently. Safe to say that the Customer Support Team is one of the best I've seen and I can say with confident that you can trust the website/store. You will see me shopping here again. Thank you for your help!
16 juli 2025
Omdöme utan inbjudan
Svar från Gamerthor
Thank you so much for your wonderful feedback! We're genuinely happy to hear that, despite the initial hiccup with the region issue, our Customer Support Team was able to step in and get things sorted quickly and efficiently for you. It means the world to us to know that you felt supported and that our team made a positive impression — we always strive to provide the best possible experience for our customers.
Knowing that you now feel confident shopping with us and that you'll be back again truly makes our day! We’re grateful for your trust, and we’re always here if you need anything in the future. Thanks again for your kind words — we look forward to serving you again soon! 😊
First time purchase
First time purchase. USA-based customer. No issues whatsoever and key was ready right away.
18 juli 2025
Svar från Gamerthor
Thats what we like to hear! If you ever need any help we are always happy to help!
Very first time getting a steam key
Very first time getting a steam key. No issues at all- got my key immediately after looking at my purchase history on the website.
17 juli 2025
Omdöme utan inbjudan
Svar från Gamerthor
Quick and easy! The way it should always be.
First time hearing of GameThor and they…
First time hearing of GameThor and they had the best price of a pre-order that I could find and said it came with the pre-order bonus, so I ordered and it was exactly as advertised! A++
15 juli 2025
Svar från Gamerthor
Yes all games that are new releases will come with a preorder bonus if ordered before the release date. (Unless otherwise stated that no preorder bonus was intended)
Glad you are enjoying the game!
Standard service
They were good. I’ll use them again, if they have something I want, for the best price.
9 juli 2025
Svar från Gamerthor
Thats nice to know! We always try our best to be the best price but also with the best service!
Got the game for cheaper and…
Got the game for cheaper and immediately got it. The perfect service
8 juli 2025
Svar från Gamerthor
Glad we could be of service!
Had an issue with my order due to being…
Had an issue with my order due to being in a different country but was resolved straight away. Great help from customer service
9 juli 2025
Svar från Gamerthor
We try to help you in a speedy manner. It's what you deserve. I'm glad we were able to assist you!
Gamerthor has been excellent!
Gamerthor has been excellent in every transaction I have completed with them so far.
14 juli 2025
Legit and fast delivery
First time using Gamethor, purchased OSRS membership and received the key within 5 minutes. No issues and would definitely use again.
4 juli 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.