I'm typing words, but words can't explain how perfect the experience has been doing business with this company. 5-star customer service resolving every issue with empathy my extremely frustrating situ... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Max Fu and crew are second to none! They went way above and beyond to help me with making a special order. Me not being tech savvy they helped with a lot of advice, guidance, tips and most of all........ Se mer
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A very positive experience and conversation with the seller. The seller Max knew what Arthur was looking for, and made sure that Max would produce a great product. I would be interested in having some... Se mer
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Purchased an NES/SNES combo unit as a birthday gift for my sons. SNES gameplay had several issues (minimized screen size, poor audio quality and severely reduced gameplay speed). While it took a while... Se mer
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Företagsinformation
Skrivet av företaget
We Play and Review Each Product We Sell. We're a group of video game-manics who strive to import and provide quality video game products, to gamers all over the world. Our team source products directly from manufacturers and fulfill orders via our self-built fulfillment network, eg, overseas and domestic facilities, air cargos, etc. We employ world-class carriers like UPS, DHL, USPS and FBA as our shipping partners for international and domestic shipping. Most importantly, we play and review each product, like a real gamer does before we sell it. US Location: GameGear.net 201 Ruthar Dr. Newark, DE 19711 Email: support@gamegear.net Phone: 323-334-0979
Kontaktuppgifter
201 Ruthar drive, 19711, newark, USA
- 3233340979
- support@gamegear.net
- gamegear.net
4,6
Utmärkt
186 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Audio out does not work for my arcade…
Audio out does not work for my arcade speakers was told to buy a HDMI audio retractor and refused to refund me.
29 oktober 2024
Svar från GameGear.net
Hello Guillermo,
We have previously provided a complimentary HDMI AV splitter to address your concern.
Alternatively, you have the option to return the product for a full refund.
Please inform us which solution you prefer, and we can proceed accordingly.
Thank you for your patronage!
Is there anybody out there..?
I've contacted customer service multiple times and gotten no response.
25 september 2024
Svar från GameGear.net
Hi James,
We've responded to your email and offered help.
Can you please share me with the error screen?
The card might be corrupted. If that is the case, I'll send you a replacement.
Thank you!
I bought a SNES Classic Edition…
I bought a SNES Classic Edition Ultimate, which is a great product overall, but they have a full list of games that are included on it on their website, so you expect everything on here to be included. The list of N64 games was completely missing from my console. I have been trying for weeks to contact their support to ask about it, but they will not even give me a response as of yet. I have not been rude to them, just trying to get an answer from them. It really bothers me that they claim to stand by their products and offer support and solutions, but then they just stone cold ignore me. I may return the product, but to do that, you still have to rely on them answering your email to give you a return address, so I may never get that response either.
12 september 2024
Omdöme utan inbjudan
Svar från GameGear.net
Hi Alex,
I’ve responded to your email and apologize for the delay.
To unlock the hidden systems, including N64, please follow these steps: press "Start" to access the Main Menu, then go to "Game Collection Settings > System Displayed" and check the boxes for the systems you wish to unlock.
You can also reference this video: https://youtu.be/Onj0eCyPBGw.
Thank you, and let us know how it works for you!
Please note that you’ll need modern controllers with two analog sticks or USB N64 controllers to play N64 games. The mini cartridge, which has a magnet and attaches to the console, is purely decorative.
The N64 games are hidden because SNES controllers do not support 3D games. I have updated the game lists on the product detail page to avoid confusion.
Please let me know if you need help to find the USB N64 controllers (sorry, we are out of these).
Thank you!
I purchased the Nintendo emulator for…
UPDATE: Max reached out to me and has resolved the situation. He went above and beyond to get me the new unit quickly and my husband was happily gaming two days later. The system itself is great and has all the games, even the rare not so popular ones he likes to play.
I purchased the Nintendo emulator for my husband for our anniversary. He played it for one week, and then the games would not load. When you select a game from the list it just brings you back to the list. My husband and I have been trying to reach customer support for over a week now. We have sent messages and emails and have not heard anything back. I’m so disappointed and apparently out $200.
18 september 2024
Omdöme utan inbjudan
Svar från GameGear.net
UPDATE:
Tanya,
It’s a pleasure to assist you and learn your husband’s story.
Gaming means so much, and it saddens me that he was without games for days.
I’m thrilled that you’re both back to gaming now!
Thank you for your business and the chance to resolve the issue.
God bless gamers!
Tanya,
Thank you for your patience, and I apologize for the wait.
I have arranged for a replacement console and a backup disk to be shipped today, order # GG7882. I also upgraded the shipping to priority mail at no extra cost to expedite the solution. As a fellow gamer, I understand the frustration of being without games.
Thank you again for your business and for the opportunity to resolve this issue. Please keep me updated.
God bless gamers!
Svar från GameGear.net
Xan,
I'm glad I could assist you! Thank you so much for your business. I look forward to helping you with your retro gaming needs in the future!
Best regards,
Max
Happy customer
Great product, fast shipping. Happy to have all of my favorite retro games in one collection!
31 juli 2024
Omdöme utan inbjudan
Svar från GameGear.net
Tom,
I'm honored to be part of your retro gaming journey. I'm glad I could help! Thank you, and happy gaming!
Support was excellent
Support was excellent. There was an issue with the first delivery and they refunded me and sent a replacement. Just awesome!
30 maj 2024
Svar från GameGear.net
Adam,
I’m relieved to hear that you finally received the item and can get your gaming started. Thank you so much for your business and patience. God bless gamers!
Best regards,
Max
Yay!
Shipped out on the same day and the product is overwhelmingly interesting and fun. Helps me connect with old people.
23 maj 2024
Svar från GameGear.net
Charles,
You've made all my efforts meaningful! Thank you greatly for your support and the positive feedback! Blessings to all gamers!
Support for Game SD card incident
My son accidentally reformatted the Batocera game SD card. Support went above and beyond to get me gaming again. The best support interaction I have ever experienced. These guys are awesome. Will be recommending them to everyone.
6 juni 2024
Omdöme utan inbjudan
Svar från GameGear.net
Alun,
Thanks a lot for your feedback. We are delighted to be a part of this thrilling retrogaming adventure.
God bless you and all gamers!
I could not configure/no sound
I could not configure the card using
my joystick and arcade buttons, managed to use with wireless controllers but not the result I wanted, also the card did not produce any sound at all. Overall I would not recommend.
17 april 2024
Svar från GameGear.net
Hi Art,
Please allow us another chance to fix the issues.
In the event that the arcade control lacks preconfiguration, you can utilize the "map controller" feature by employing a USB gamepad or a USB keyboard. I recommend following the instructions in my video guide:
https://youtube.com/shorts/LjEHBpONOSs?si=bIJrRXLaSbMMqUC3
For the audio, you may need to change the audio output following thses steps:
1. Go to MAIN MENU → SYSTEM SETTINGS → AUDIO PROFILE and select the first profile, then back out to the MAIN MENU.
2. Go back into SYSTEM SETTINGS → AUDIO OUTPUT and test all available outputs, exiting to the MAIN MENU between each change.
3. If none of the AUDIO OUTPUT options worked, repeat steps 1-2 for a different AUDIO PROFILE. Your AUDIO OUTPUT options might change depending on the AUDIO PROFILE selected.
Please be assured that I am available to provide assistance, and you need not worry about causing any issues.
Svar från GameGear.net
Hi Austin, I'm pleased to hear that you had a great experience with the SNES mini mega pack. Just a reminder, the console includes a 1-year warranty, and I have extended it by an additional year. If it malfunctions within 2 years, we will cover it. Thank you for your patronage, and enjoy your gaming!
Great answers to questions over email
Great answers to questions over email. Awesome product. So many options.
12 mars 2024
Svar från GameGear.net
Thank you very much, Kevin. I really value your business! You've brightened my day! Wishing you happy gaming~
Awesome Experience All Around!
My experience with GameGear.net was incredible! Some of the best customer service I've ever experienced! The product works perfectly, and I am now living in retro gaming heaven! I had a few questions before and after the purchase and Max answered them quickly and clearly. He even answered one of my questions with a custom youtube video explaining how to solve the issue. I'm very very happy with my purchase!
1 januari 2024
Great customer service
Customer service was excellent. They diagnosed a problem and shipped a replacement part that arrived the next day. The price was lower than other sites.
22 november 2023
Stellar customer service
The console itself had a steep learning curve on how to adjust settings for an emulation newbie but the responsiveness of customer service made it all a breeze to learn about.
2 november 2023
There’s no audio
There’s no audio coming out of the snes, I emailed customer service but they couldn’t figure out.
14 februari 2023
Svar från GameGear.net
Hi Christian,
Thank you for contacting us.
You may need to change the audio output from "Default" to "HDMI" depending on your configuration. To do this, go to "Main Menu > System Settings > Audio Output."
Please let us know if this resolves your issue. If the problem persists, we can replace your console.
Thank you!
Works wonderfully super easy to use the…
Works wonderfully super easy to use the way you programed everything. Will use again
3 oktober 2023
Replaced an item that was clearly my…
Replaced an item that was clearly my fault even though it was a little past warranty. Excellent customer service.
28 augusti 2023
All around awesome
Gamegear makes a great product and was great to work with their customer service!
31 augusti 2023
they got back to me and sent out a…
they got back to me and sent out a replacement. works great again.
21 juli 2023
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