Gadgethyper Omdömen 

Ordered a Flydigi Vader Pro 5 from GadgetHyper. Unfortunately, the controller arrived with a hardware defect affecting the RGB lighting on one side.
I contacted support and Emily responded quickly. After providing videos and following the troubleshooting steps requested by Flydigi, the defect was confirmed and a replacement controller was arranged without any hassle.
Throughout the process, communication was friendly, professional, and helpful. Although receiving a defective product was unfortunate, I am very satisfied with how the issue was handled.
Special thanks to Emily for the excellent support.

I Ordered The BS3 Pro Eva Edition Cooling Fan From GadgetHyper
It Had A Hardware Problem Where The Fan Wouldn’t Turn On Good Thing I Had Seal With The Purchase Cause I Was Able To Get A Replacement That Works After Emailing Support Emily Was Able To Help Me Make A Request For The People To Take It Out Of The Box And Test It For Me Before Sending The Replacement Out
Now My Laptop Stays Cool And My Balls Won’t Get Cooked

I was among the first to receive Flydigi Vader 5 Pro controller that I purchased from Gadgethyper. As some other people I had an issue with the controller where the tension rings did not stay in place. My case was pretty bad as the rings move on even the slightest movement of the joysticks.
My warranty claim was denied by Flydigi as they deemed my issue to be within normal operational tolerance. I found that laughable that even a clear proof in a video I was told that this was a normal behaviour of the controller.
However, I was in touch with Emily from Gadgethyper who was dealing with my case and she made sure that my experience with Gadgethyper was satisfactory. I have to say that I was pleasantly surprised by the way she dealt with the whole situation. She was professional and very polite. I am sure there are others in Gadgethyper who upheld the same values. One good example related to the Flydigi Vader 5 Pro controller is when they included a diy solution for an obvious design flaw of the controller's paddles right after somebody pointed the flaw out on Reddit. It was not their responsibility to fix anything, yet with every order they included simple solution that was designed to minimise the occurence of breaking the paddles. They even tested which size would be perfect for this purpose.
I can highly recommend this store as you will be well taken care of when things go wrong. Also, their website is very clear and transparent. You know exactly what you sre buying.

I recently ordered a Flydigi Vader 5 Pro from Gadgethyper. While the controller itself was very nice, it ultimately didn't fit my personal needs. The return process could have been a hassle, but Emily made it completely seamless. She was incredibly helpful, kind, and professional from start to finish. Outstanding customer service like this is rare—highly recommend Gadgethyper!

I ordered the Flydigi Vader 5 pro, which after a few months turned out to be defect. Gadgethyper responded incredibly fast and handled my issue with care. The communication with the worker Emily was flawless, fast and smooth, which only adds to my customer experience. I will definitely order again!

They have a big selection of controllers and accessories.

And the customer support is excellent too, Emily helped me with a faulty LeadJoy Xeno Plus controller.

You can buy with comfort as they have a very good warranty and will help if something goes wrong!

I have now brought 3 amazing controllers on there website the discounts nice and plenty of options that are in stock.

Great Customer service , prompt and transparent delivery process. Very well packaged items . You can tell they care . Very rare quality these days . I’m a repeat and as long as they are selling controllers a lifetime buyer . Kudos to the GH team .

I bought a Vader 5 Pro controller from Gadgethyper. Delivery time was very good, package came in top shape, I got bonus dpads as a gift, and customer support is excellent!

Sold me a lemon and then harassed me for proof because of my negative review. I did not contact them, I did not solicit a refund - I left the review they earned, nothing more.

The emails I got repeatedly told me I was "misunderstanding" and even after being told not to contact me, they still tried to dismiss responsibility.

At one point the email even used the wording that they do not "knowingly" sell defective products, as if to defensively get ahead of an accusation I did not make.

The gall of harassing someone after just having robbed them is astounding.

Edit: GadgetHyper have now taken to spamming my email AND stalking me on Reddit because I told them not to contact me. Impressive facility for harassing critics, this one. And no, I don't mean replying to reviews, which is in their right.

Ironically, they lie in their reply to this review and say they're "respecting my privacy" - which they then ignored to harass me by email AGAIN after, and again they were told not to contact me.

Really great was seeing mixed opinions. but i see that the company is great the package arived with no issues the customer service responds quickly

Fantastic shop with excellent customer service. Emily was incredibly helpful throughout the whole process and kept me updated until the package arrived. I ordered the Flydigi Vader 5 Pro controller and it’s absolutely awesome — everything came in perfect condition. Really happy with the whole experience.
Highly recommended!

Emily emailed me back and forth for more than an hour to help me make the absolute most informed decision possible when purchasing my Leadjoy Xeno Plus. I was frankly astounded with the level of customer service provided. I went from questioning the legitimacy of this vendor to vowing to make my purchases through them any time I can. I want to be clear that I have only just placed my order, and have not received the controller but without the above and beyond customer service from Emily as well as the 1 year normal use hardware warranty she assured me my controller would come with, I would have just gone to… well I’d rather not mention where I would have gone to make my purchase. Oh I also forgot to mention that she played exact game I was making the controller purchase for, Apex Legends, (not to mention at a higher competitive rank than myself) and was able to understand any and all of my questions from the distinct position of an actual Apex player and that sort of knowledge can not be faked. If I could give more than 5 stars, I would.

Ordered 2 products and both got here perfectly! Both well-made and better than what I could get at the store. Customer service Emily answered all my questions quickly and with understanding.

I had issues with my Vader 5 controller that i purchase back in December and after speaking with Flydigi and after going to the process with videos , etc , I was sent where I purchased it from which was Gadgethyper and they were fantastic specially Emily. she was super helpful and took me every step of the way with great communication and sent me a replacement rite away and got it very fast . I buy most of my import controllers from Gadgethyper , the only store I recommend from over seas . Thank you Emily and Gadgethyper

EDIT: They came back to me and have sent me a new controller. Sadly I had to first write a bad review for it and the new controller came a bit scuffed. The original issue has been resolved though and because of this I will update the review to 4 stars.
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My Vader 5 Pro came with a loose tension ring. I've been emailing them for days, giving them all the video evidence that they've been asking. Yet they refuse to activate the warranty on my faulty unit. They keep giving me the same AI-like responses that "this is within normal tolerances".

What an amazing experience gadget hyper has. Man o man one of the best support in the market. I had a manufacturing defect in my controller an it's replacement got booked within minutes 😘. A solid 5 on 5

I've bought many controllers and accessories from GadgetHyper already and I will certainly buy more. In fact I buy too many...

I can honestly say I have received the best customer service from them. Quick shipping to the UK in 7-12 days usually too which is great. So responsive to emails, discord DMs and they go the extra mile to liaise with the manufacturer to improve the products after receiving feedback.

They just add value to the product you are buying, whether thats their howto guides on their reddit (r/GadgetHyper) or the unique accessories like 3d printed parts for aesthetic/comfort etc enhancement. Or replacement parts that I can't find anywhere else.

Join their discord too as they're very active as well as all the other community members who are always helpful. You know who you are.

I like to buy from a company that seems to care about what they do and their service rather than give my money to the big corporations. Not to mention the stuff seems to appear on GH before other places.

My experience with Gadgethyper has been really solid so far. Their customer service is on point and their delivery speed is also pretty fast considering the controllers I bought from them shipped from china. I had a recent RMA case with a FlyDigi Vader 5 pro and they were quick to respond and were immediately willing to send me a replacement unit. Emily, the support staff that helped me deal with my recent RMA case was very accommodating and friendly. In the past, the founder Nagi has also answered my enquires on multiple occasions and was very prompt and friendly. If you’re in the market for a controller and it’s available on gadgethyper, that would be my first go to option.

A great store with a great responsive support team and fair prices. I am happy to be a part of Gadgethyper's community. Every problem that I had got solved immediately. The owner of Gadgethyper, Nagi is especially a great helpful person who does a lot of stuff selflessly and out of passion.