NEVER RECIVE ITEM. Yeah, you guys are liar and your rip-off.Call your phone number 919-666-2111.It does not work bs. And also I can't check order .Yeah right you take this seriously. Please even th... Se mer
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Det här tycker kunderna
I ordered a poster on Black Friday but despite their policy, there was a chance I wasn't going to receive my poster in time for Christmas. After some back and forth with customer service, they were ab... Se mer
Företaget har svarat
Only delivered on 2/3 of order. They have no phone number to call and their contact email does not work. 1/10/2022 In their reply to this review they mentioned message must have gone to their... Se mer
Företaget har svarat
This piece has made quite a statement in my home and we got tons of compliments. Easy to hang (comes with hangers attached to each canvas) and looks just beautiful. Great delivery, no issues or dama... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The World Top Gallery Canvas Wall Art Enter in the search bar your favorite topics to observe the masterpieces never seen elsewhere.
Kontaktuppgifter
92101, San Diego, USA
- info@fyiplanet.com
- fyiplanet.com
Fantastic
This piece has made quite a statement in my home and we got tons of compliments. Easy to hang (comes with hangers attached to each canvas) and looks just beautiful. Great delivery, no issues or damage to canvases (set of 5).
8 mars 2022
Svar från FYIPlanet
Dear Valued Customer,
It would be us who should deliver our thanks for your patience when shopping with us. We would try to improve the shipping service in the very near future, so as to save more of your previous time.
We are really happy that our product has successfully met your satisfaction.
We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want.
Thank you
They do not have a phone number
They do not have a phone number. They do not respond to emails. They will cancel orders without notice. Worst customer service.
6 mars 2022
Svar från FYIPlanet
Dear Customer,
We deeply apologize for the inconvenience we have caused to you.
As for your issue, we are sure that we have informed you about the case. As we have contacted you to confirm a custom message on your canvas, but you didn't get back to us, so we have no choice but to cancel the order and refund you.
We received the last email from you on Feb 17, and it was replied in the same day. If you missed it, please kindly check your inbox and spam box again.
We really thank you for your understanding.
This is a joke right
This is a joke right. Your products are alot smaller than advertised Your email address doesn"t work the majority of the time. I sent a photo of my product next to an item of the same size and yours was half that size. I recommend that no one shops and I will never order from here again just horrible
21 februari 2022
Svar från FYIPlanet
Dear Customer,
We are incredibly sorry for the inconvenience you have experienced while shopping with us.
As for the size problem, we have stated clearly on our website, in addition to the mock-ups so that our dear Customers can have a better overview.
If you have any problem, please contact us via email, so that we can assist you more in this case.
Thank you
Wonderful service
Wonderful service. Beautiful product. The wrapping for shipping was excellent as it sat in the snow. For most of the day but was packed so we'll, there was no damage.
19 februari 2022
Svar från FYIPlanet
Dear Valued Customer,
We are really grateful for your feedback. Please accept our sincerest apology for the late response.
It would be us who should deliver our thanks for your patience when shopping with us. We would try to improve the shipping service in the very near future, so as to save more of your previous time.
We are really happy that our product has successfully met your satisfaction.
We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want.
Thank you
The frame split at the staples
The frame split at the staples and the middle wood brace was crooked. I tried to send photos showing the issue it was difficult see because of the size. I tried to receive either a credit or refund. Offer to return and asked for a return label and was ignored. And still haven't heard anything. I spend almost $200 dollars and should have at least received a return label or credit.
Diana Woodd
18 februari 2022
Svar från FYIPlanet
Dear Customer,
We are really sorry for the inconvenience we have caused to you. Please accept our sincerest apology for our late response.
As for your issue, we noted that you had reported your problem to us, but you couldn't provide us the photos for better demonstration of the case, so that we couldn't assist you.
If possible, please contact us via email to resolve the issue as soon as possible.
Thank you
So after writing a review and reaching…
So after writing a review and reaching out to my bank I finally got my order even after you couldn't reach out to the company via email. The product I order a much bigger item and got a 5×7 definitely not what I order definitely not worth the price I would strongly suggest people not purchase from this store talk about rip off
7 februari 2022
Omdöme utan inbjudan
Svar från FYIPlanet
Dear Sarah, as our system recorded your order included a 10x8in canvas wall art, the 10x8 has been sent. If you feel you have been sent a defected item, would you be so kind to send us photos of proof, we would love to help you out in solving this problem.
It arrived very late but the product is…
It arrived very late but the product is amazing. Customer service does not provide a phone number which we found very weird.
28 januari 2022
Svar från FYIPlanet
Dear Valued Customer,
We are really happy to hear that you are satisfied with our products. We would try to improve the shipping service in the very near future, so as to save more of your previous time.
Due to Covid issues a while ago, our contacts were cut off, but if you have any issues, please contact us via email. We would make sure that you will receive a response within 48 hours.
We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want.
Awesome quality!
12 januari 2022
Svar från FYIPlanet
Dear Valued Customer,
It would be us who should deliver our thanks for your patience when shopping with us. We would try to improve the shipping service in the very near future, so as to save more of your previous time.
We are really happy that our product has successfully met your satisfaction.
We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want.
Fast delivery before Christmas :-)
Fast delivery before Christmas :-). Great communication when we had questions. The final canvas print turned out really nicely. Our son loves it and plans to bring it to college with him. :-). Many thanks!
9 januari 2022
Svar från FYIPlanet
Dear Valued Customer,
It would be us who should deliver our thanks for your patience when shopping with us. We would try to improve the shipping service in the very near future, so as to save more of your previous time.
We are really happy that our product has successfully met your satisfaction.
We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want.
HAPPY NEW YEAR
Only delivered on 2/3 of order
Only delivered on 2/3 of order. They have no phone number to call and their contact email does not work.
1/10/2022
In their reply to this review they mentioned message must have gone to their spam box and to resubmit the email and they will make sure they get it. However, I have submitted it several times since then and keep getting this message: "Your message wasn't delivered to ___ because the address couldn't be found, or is unable to receive mail."
1/19/2022
The blanket arrived. I don't know if was simply incredibly late or because of the review but I suspect the latter since the first shipment of pillows also indicated that the blanket was supposed to be with them.
5 januari 2022
Svar från FYIPlanet
Dear Customer,
We are really sorry for the inconvenience we have caused to you. Your previous emails may have accidentally sent to the Spam box, and it was definitely our fault that we didn't check carefully.
We would really appreciate if you can contact us again via email. We will get back to you as soon as possible.
Thank you
Svar från FYIPlanet
Dear Valued Customer,
It would be us who should deliver our thanks for your patience when shopping with us. We would try to improve the shipping service in the very near future, so as to save more of your previous time.
We are really happy that our product has successfully met your satisfaction.
We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want.
HAPPY NEW YEAR
Took forever was the wrong size just…
Took forever was the wrong size just terrible couldn’t get anyone on the phone
26 december 2021
Svar från FYIPlanet
Dear Customer,
We are incredibly sorry for the inconvenience we have caused to you.
As for your problem, we have sent you the information and status of the product via email, please check it again.
Thank you
Svar från FYIPlanet
Dear Customer,
We are incredibly sorry for the inconvenience we have caused to you. It was our fault that the tracking information wasn't sent to you in time.
We have sent you the information of your package via email, so please check it at your earliest convenience.
Thank you
Exactly what we expected looks great…
Exactly what we expected looks great but n out wall!
13 december 2021
Svar från FYIPlanet
Dear Valued Customer,
It would be us who should deliver our thanks for your patience when shopping with us. We would try to improve the shipping service in the very near future, so as to save more of your previous time.
We are really happy that our product has successfully met your satisfaction.
We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want.
We wish you a MERRY CHRISTMAS.
Buyer beware
The hunters prayers canvas is not centered around the frame. Words are cut off. The pic on their website even shows it cut off. I wouldn’t have ordered knowing that it would actually be made that way.
7 december 2021
Svar från FYIPlanet
Dear Valued Customer,
As for your problem, please contact us via email so that we can assist you more in this case. And above all, we really thank you for giving us your feedbacks, so that we can improve the quality and service in the future.
We wish you a MERRY CHRISTMAS.
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