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Furniture One Shop Omdömen 

10
•
TrustScore 3 av 5

3,1

Möbelaffär
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Företagsinformation

  1. Möbelaffär

Skrivet av företaget

Furniture One Shop, the place to find the high-quality, stylish furniture at affordable prices. We thoroughly check the quality of our goods, working only with reliable artisans so that you only receive the best quality product. We at Furniture One Shop believe in high quality and exceptional customer service. But most importantly, we believe shopping is a right, not a luxury, so we strive to deliver the best products at the most affordable prices, and ship all over UK mainland.

Kontaktuppgifter

3,1

Medel

TrustScore 3 av 5

10 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,1

Alla omdömen

(10)

6 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

Avoid 🚨🚨🚨and save your money.

Avoid 🚨🚨🚨and save your money.

Absolutely awful quality for the price I paid. I ordered what I believed was wooden furniture, but what arrived felt like cheap PVC.

At first, I thought we could live with it as long as it was usable, but unfortunately it was so unstable it made Jenga look sturdy. The wardrobe has now gone straight to the tip.

Extremely disappointing purchase and easily some of the worst-quality furniture I’ve ever bought. I definitely wouldn’t recommend it.

2 oktober 2026
Omdöme utan inbjudan
Logotyp för Furniture One Shop

Svar från Furniture One Shop

Dear Kay,

We’re very sorry to hear about the experience you’ve described, and we completely understand how disappointing it must have been to receive furniture that you felt was not of the expected quality.

However, we believe there may unfortunately be a mix-up regarding the seller. We are **Green Waves Group Limited, trading as Furniture One Shop**, and the wardrobe described in your review does not appear to be a product we sell on our website.

We would be grateful if you could kindly check your order confirmation, invoice, website address, or seller details to confirm where the purchase was made. If the order was placed with another company, we would kindly ask you to redirect your review to the correct vendor so that they have the opportunity to address your concerns.

We genuinely value customer feedback and would never want a customer to feel that their concerns have been ignored. At the same time, we hope you can understand that a review relating to another seller can unfortunately give an inaccurate impression of our business.

Thank you for taking the time to check the details, and we sincerely hope the correct company is able to resolve your concerns.

Best regards,
Team Furniture One Shop

Betygsatt 2 av 5 stjärnor

Shocking customer service

I ordered through Tesco market place 10 days ago. Delivery was set for a day I chose- great. Plenty of updates and arrived within time window. Unfortunately whole 9 seater sofa set arrived in one huge box that would not go through garage and was just left in door way.

This wasn’t worst of problems. Table couldn’t not be put together due to completely misaligned holes. This was reported on day of delivery. ( Monday) quickly responded to say would collect and send replacement- collection happened on Friday after several emails to clarify and chase.

No sign of replacement. Sent several emails to be ignored had to keep opening new complaint on Tesco website as phone voicemail box constantly full regardless of time of calling. Repeatedly told it had been dispatched but DPD app stating waiting to receive. After well over a week when I just told them to refund and come and collect rest of set it appears that DPD now have my parcel and it will be delivered today.

Hopefully it will and it will be end of problem but thanks to poor communication, lack of actual support and poorly worded ( bad English) emails I’m not holding my breathe.

Surely ignoring customers emails isn’t customer services. Not answering phone or having a way of communicating in person is poor. Why did it take 10 days for DPD to finally receive a next day delivery???

Customer service needs to improve as does quality control.

29 juli 2026
Omdöme utan inbjudan
Logotyp för Furniture One Shop

Svar från Furniture One Shop

We’re sorry to hear about the issues described in this review. However, we would like to clarify that this purchase was not made from Furniture One Shop / Green Waves Group Limited.

Please kindly check the company logo, website address, order confirmation, and email domain associated with your purchase.

We are Green Waves Group Limited, trading as Furniture One Shop, and our official website is furnitureoneshop.co.uk. We are not Furniture One Limited.

Furthermore, we do not sell its products through Tesco Marketplace or any other third-party marketplace. Therefore, the order, delivery, replacement, DPD communication and customer service experience described in this review are not related to our business.

We completely understand your frustration, but we kindly ask you to redirect this review to the correct company/seller, as leaving it on our business profile gives the impression that we provided the service described when we did not.

Thank you for taking the time to check the details and ensure your feedback reaches the correct business.

Warm regards,
Team Furniture One Shop

Betygsatt 5 av 5 stjärnor

Excellent and enjoyable customer…

Excellent and enjoyable customer service. I know right! It's in adversity that the opportunity to shine arises and for my order, what looked like potential delay in delivery, they demonstrated excellent communication and even indulged my whimsical responses. Nice work Fezalkhan! Still a bit out put that my floating shelf doesn't actually float however

6 mars 2026
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Svar från Furniture One Shop

Dear Ruskin,

Thank you for such a thoughtful and entertaining review!

We’re delighted to hear that you had an enjoyable experience with our customer service, even when it looked like there might be a delay. Keeping our customers informed and making the process as smooth (and hopefully a little fun) as possible is always our goal.

A special thank you for the kind words about Fezalkhan – we’ll be sure to pass your feedback along to him. He’ll be very pleased to hear it!

And regarding the floating shelf… we must admit, despite the name, gravity still wins this round! 😄 But we hope it still looks great on your wall and serves its purpose perfectly.

Thank you again for choosing Furniture One Shop and for sharing your experience. We truly appreciate your support!

Best regards,
Team Furniture One Shop

Betygsatt 5 av 5 stjärnor

Super happy with my order.

Super happy with my online order from Furniture one shop. The website photos are exactly same as the furniture I purchased. Delivery was faster than expected and everything arrived in perfect shape. Definitely recommend them if you’re looking for quality furniture without the hassle.

26 januari 2026
Omdöme utan inbjudan
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Svar från Furniture One Shop

Dear Prachi,

Thank you so much for your wonderful feedback! We're thrilled to hear that your furniture matched the photos perfectly and that your delivery arrived quickly and in great condition. Your recommendation truly means a lot to us. We look forward to serving you again soon!

Kind regards,
Team Furniture One Shop

Betygsatt 5 av 5 stjärnor

Wardrobe purchase

Bought a wardrobe from here and I’m very satisfied with the quality and finish. Good service, reasonable pricing, and timely delivery. Highly recommended.

2 januari 2026
Omdöme utan inbjudan
Logotyp för Furniture One Shop

Svar från Furniture One Shop

Dear Hassan,

Thank you so much for your kind words! We’re really happy to hear that you’re satisfied with the quality, finish, and overall service of your wardrobe. Providing good value, timely delivery, and a smooth experience is always our goal.

Your recommendation truly means a lot to us. We look forward to serving you again.

Best regards,
Team Furniture One Shop

Betygsatt 1 av 5 stjärnor

Placed order for sofa delivery date given and no communication off company at all as delivery date was fast approaching....

Placed order for sofa was given delivery date between 20th nov - 27th Nov, Had no communication with company and my delivery date was fast approaching so I got in touch , couldn't find my order etc , order was found and delivery date got moved on another week , in mean time give my sofa to some one who had nothing expected to manage a few days without a sofa but not almost 2 weeks , my daughter and grandchildren live with us so it was a difficult time , in talks for compensation due to their bad customer service as you can imagine they want go give next to nothing , baring in mind when I was looking for this sofa this company was selling it much more expensive than other companies ( obviously making a good profit ) other companies had sold out obviously as they were Cheaper.....won't buy off this company again .

20 november 2025
Omdöme utan inbjudan
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Svar från Furniture One Shop

Dear Julie Williams,

We do not have your order. Your order must be with other vendor. We are Furniture One Shop. Kindly check your details and we hope you understand.

To verify you can go to our website link above.

Warm Regards,
Team Furniture One Shop

Betygsatt 5 av 5 stjärnor

Media Unit Coby 10

Item was not in stock when I placed the order where the website said it was. However excellent communication and given the option to continue with order or refund.

Updated throughout and in the end unit was delivered and perfect.

Good price and good quality.

I'm a happy customer thankyou.

21 februari 2025
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Logotyp för Furniture One Shop

Svar från Furniture One Shop

Dear Paul,

Thank you for your kind review! We truly appreciate your patience and understanding regarding the stock availability. We're glad our communication and service met your expectations and that you’re happy with your purchase.

Your satisfaction means a lot to us, and we’re delighted that you found the product to be of good quality at a great price. If you ever think of redecorating your home, we’re always here to help.

Thanks again for your support!

Best regards,
Team Furniture One Shop

Betygsatt 5 av 5 stjärnor

Good service and fast delivery

Good service and fast delivery. Product exactly as described!

15 februari 2025
Omdöme utan inbjudan
Logotyp för Furniture One Shop

Svar från Furniture One Shop

Dear Ross,

Thank you for your kind words! We're delighted to hear that you’re happy with our service and fast delivery. We appreciate your support and look forward to serving you again!

Kind regards,
Team Furniture One Shop

Betygsatt 1 av 5 stjärnor

It's a scam

It's a scam. 2 items bought and both cancelled days later with a message it takes 10+ days to refund money! Avoid

12 december 2024
Omdöme utan inbjudan
Logotyp för Furniture One Shop

Svar från Furniture One Shop

Dear Sophia,

Thank you for your feedback. We take such concerns very seriously. However, we have been unable to locate any order under your name in our system.

Please note that we do not charge customers if we are unable to fulfill an order. In the case of a cancellation if order cannot be fulfilled, the money is never taken from the customer’s account.

Kindly provide us with your order reference number by contacting us at info@furnitureoneshop.co.uk. This will allow us to investigate further and assist you promptly.

We are committed to resolving any issues and ensuring a positive experience for all our customers.

Kind regards,
Team Furniture One Shop

Betygsatt 5 av 5 stjärnor

Excellent product

Excellent product, extremely happy with the quality and finish a*

3 juli 2024
Omdöme utan inbjudan
Logotyp för Furniture One Shop

Svar från Furniture One Shop

Dear Josh,

Thank you so much for your wonderful feedback! We're thrilled to hear that you're extremely happy with the quality and finish of our product. Your satisfaction is our top priority, and your kind words mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

Best regards,
Team Furniture One Shop

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