I bought 2 items one is perfect the 2nd item was not so good and bit difficult to assemble and not perfectly aligned.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is our second purchase from Furneo, 3 years ago we purchased a Clifton TV stand and were very impressed with the style and quality, so when we needed some more storage space we looked at Furneo a... Se mer
Once again a first class product . Looks an attractive piece of furniture when fully assembled. Take your time and do note any special instructions on leaflet with instruction sheet. Despite being wri... Se mer
Bought an item via Amazon, which arrived damaged. Followed the returns process as instructed by Amazon, but this company refuses to answer their phone, the live chat is none existent and they don't... Se mer
Företagsinformation
Skrivet av företaget
We are a family business with suppliers from the UK and Europe, all committed to helping us provide you with the best possible service and product for your home.
Kontaktuppgifter
Unit 21 Watermill Industrial Estate, SG9 9JS, Buntingford, Storbritannien
- customersupport@furneo.co.uk
- furneo.co.uk
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Highly recommended
Great products! Highly recommend. I have a television unit and a radiator cover that match perfectly. I’ll be buying again. Delivery was super quick and efficient and both products were easy to assemble. The products are heavy, durable and sturdy - exactly what I was looking for. Not flimsy or cheap quality at all. Thank you.
Great products
The picture was showing dark grey
The picture was showing dark grey. But we have received the product with light grey. We are not happy with the colour.
Easy to order from webshop
Easy to order and clear dimensions shown on webshop.
Good communication and order / delivery updates.
Arrived well packed and good instructions to assemble.
Steer well clear of this company!
To be honest, if I could give a no star reveiw I would have, they're not worth any stars!
After buying 3 radiator covers from this company which were not cheap! The covers are now cracking and the glossy surface on them is shrinking and looking awful. I did e mail the company and I wasn't rude at all, just explained about what had happened. They replied to say it must be from mis use! Well how the hell do you mis use a radiator cover? After all they are made to go over a warm radiator and believe me , we do not have our rads on high, so not hot at all, and then only for a short time in the day, as too expensive to keep on continually. I sent them pictures of the damage but they were not interested at all and have not replied to my other e mails at all...how ignorant! Its not a way to treat good customers.
If you're thinking of buying from this company, just be aware that if you have any problems with things, you won't get your money back or any response, so steer clear. Take a look at the other negative reviews on here.
What's customer service?
Item arrived and was left by their courier in the tain, and soaked. Tried speaking to the company who will only say if I build it and its damaged (even by water) they will not accept it back. I can't return it as the packaging was soaked, and tbh, I wouldn't trust them to give me my money back anyway. Now I'm stuck, hoping my product hasn't taken on water.
Customer service is the worst ive experienced in years. Shame, as there were other items I wanted to buy from them, but won't be now.
Avoid these, of you have any issues, they will do there best to not help out and cause issue. I mean, look at the other 1 Star reviews. All customer service related and damage related.
Really really love the furniture
Really really love the furniture, it’s modern, high quality and beautiful, 100% recommend! Also the customer service is top tier, so kind, helpful and informative!
Everything was as expected
great company
this company has very good products and is prompt to email back straight away my conversation with them was fixed in 10 minutes and i must say that this is a first when I'm buying from eBay
Would also like to add to my previous …
Would also like to add to my previous review, my item is lovely and very pleased with it.
Looks great , thankyou 😊
Good communication about delivery.
Good communication about delivery.
On time and relatively easy to assemble
Questions re order answered promptly
Questions re order answered promptly, fast delivery, assembled in one and a half hours and looks great . Exactly what we were looking for so very happy .
Furniture is well built and easy to put…
Furniture is well built and easy to put together, delivery was very quick. Quality cabinet for a good price.
Horrible customer service.
Horrible customer service.
The item I ordered arrived broken and I was offered to return it for free. I booked a pick up slot and took the day off work so I could hand the two very heavy parcels to the courier. When nobody showed up I contacted Furneo to let them know that they need to rebook the collection. I was told the courier attempted collection and no one was available at the property. I have 24/7 CCTV and a ring doorbell and can show that nobody attempted to collect the parcels. I am assuming that the driver went to the wrong address which is clearly not my fault.
However, Furneo is now insisting for me to not only carry two very heavy parcels (I am a female suffering from an autoimmune disease and should not lift heavy things) to my car but also drive 20 miles to the next Parcelforce depot to drop the parcels. There was no apology, no empathy and their responses are infuriating simply referring to their returns policy. I have not been treated this badly in a very long time.
I honestly cannot recommend using this company. I will certainly never buy here again.
Great quality and customer service
We have recently purchased two Clifton05 cabinets to fit under the windows in our spare room. All parcels were delivered within 2 days and everything was very well packed, excellent instructions and cabinets were a perfect fit for the area.Love the push to open feature as did not want handles. Doors were slightly out of alignment so we contacted Furneo and they explained that hinges have to be adjusted on the doors and that fixed the issue :D Love the units!
Poor Customer Service I’m afraid my…
Poor Customer Service I’m afraid my problem was easy to sort but they never bothered 😕 All pieces were checked,it was only when the protective plastic was removed did I notice the end panel was chipped. DO NOT ORDER FROM THIS COMPANY. They are not interested if there is a problem with your product. SHOCKING CUSTOMER SERVICE
Good Quality
The product I ordered is amazing, reliable & best market value. I'm fully satisfied with first experience. They're selling on Multiple websites but I suggest to order directly from their website for a great deal.
Fake reviews on there items on website…
Fake reviews on there items on website when I put a 1 star on wedsite it got taken down and got a fake 5 star one defo don’t buy from here Alful place item arrived broken and didn’t replace it got told no it’s only a small crack it fell apart on me £500 wardrobe down the pan
Avoid this company!
Contacted this company and went to their warehouse to pay for and collect my sofa. Got home and unwrapped it and it was the wrong colour. Contacted them via messages to advise and they said I could go back to them and change it. I had to hire a van, pay for fuel and travel an hour and a half to get this sofa. I refused and said this was their error and they needed to deliver the correct colour sofa and take this one away. They refused to do that and said 'no returns' despite this being their error. They then blocked me so I could not contact them anymore.
This company is awful, I'm now left with a sofa I do not want and £700 out of pocket!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








