Furbnow Omdömen 

I was looking for advice on my home energy efficiency and was not disappointed.

Staff was nice and really willing to help

I have been trying to retrofit my house by myself for about a year, but at every turn I've run into difficulties finding the right tradespeople, and in getting good, honest advice about what I should be doing to bring down my energy bills.

Furbnow helped cut through that, sorting me out with cavity wall insulation and solar panels, and hopefully soon, a heat pump.

After a year of floundering around by myself, it was a real relief to not have a hard sell, but just a clear explanation of what would actually help retrofit the house - and then to have their help finding traders who could do the work.

I signed up for a green home survey and report/recommendations. I had already had a previous survey and the options were pretty straightforward, so Furbnow advised that I was best to to engage a supplier. They refunded the fee and made a referral to a trusted supplier.

After struggling to find anyone who could properly assess our grade two listed Victorian era home in Wales, I was relieved and delighted to discover Furbnow.

Joanne conducted an incredibly thorough survey of our property - her attention to detail was remarkable. She spent several hours examining every aspect of the house, documenting everything meticulously.
Joanne's expertise helped us understand the specific challenges of improving energy efficiency in a period property, and she identified issues we hadn't even considered. She put me at ease, and I felt able to ask all the questions I needed to, and she explained everything in a way that was clear and made sense.

It's clear that Furbnow have a genuine commitment to getting things right. They provided clear, practical solutions tailored to our home's unique characteristics.

The detailed report we received gave us complete confidence in planning our next steps. Thank you Furbnow, and especially Joanne, for making what seemed like an impossible task feel achievable. I would absolutely recommend Furbnow to anyone looking to improve their period property.

Really pleased with my recent experience with Furbnow. Freddie spent about 3 hours going around my house and explaining what he was finding as he went along. After the survey, Adam walked me through their report on Zoom - turns out our walls are letting out most of our heat and our loft insulation is way below the recommended depth. They've suggested we tackle the loft and external wall insulation along with replacing old windows first so that in a few years (when we have the budget) we can get a heat pump. Nice to have a clear plan instead of just guessing what to do. The process so far has been thorough and educational - definitely worth the money if you're trying to figure out why your house is cold and what to actually do about it.
We are now making good progress with installers and hope to see the improvements installed soon!

We engaged Furbnow to prepare an assessment of our property with a view to carrying out progressive insulation and retrofitting of our property. There was a degree of chasing involved in getting things organised but we did get the report we paid for. There was further chasing in terms of arranging a discussion with the assessor to consider our options. Having had that discussion, things have ground to a halt and we have sent countless emails with a view to looking at how we take the next steps with them which occasionally were answered but have never taken us any further forward. We contacted the assessor who tried to make progress, said that he would speak to Furbnow but that has not helped. We have had emails from Furbnow promising us that they would give us the information we needed to make choices but that has not happened. It would almost have been more polite of them to say that they simply did not want to do the work (we live in an early 1900s property which has some challenges in terms of retrofitting but is far from atypical). Things dragged on for over a year until we now take the view that they are not interested.

It is deeply disappointing that what promised to be an end to end service basically entailed us getting the easy bit - an assessment report which we paid for - but for whatever reason no service whatsoever thereafter just a lot of chasing to no avail.

The service was personal and friendly and helpful. The home visit was thorough and the recommendations were easy to understand. Overall Furbnow have given me the confidence to get on with refurbing my home

I was happy to engage Furbnow to get independent advice on home energy efficiency. I was happy with the survey and assessment that was carried out by an associated contractor. I then waited a long time for their report.
On reviewing the report and recommendations I found that they were advising installation of extra ventilation when our home has forced air air-conditioning. They recommended replacing windows with an energy and cost saving that would take over 40 years to recover and they recommended exterior wall insulation which would be inappropriate and where the cost would again take 40+ years to recover.
Oddly, the recommendations did not include cavity wall insulation which I had specifically pointed out to their surveyor and he had confirmed.
Finally, they offer a link on their website to book a consultation, but that was broken for weeks.

We had issues with the cavity wall insulation in our mid-80's house. We could ourselves find no firm willing to look into this. Furbnow provided us with an array of specialist firms who providing detailed surveys. Furbnow provided the experstise for us to fully understand the surveys and their sometime conflicting advice.
Without Furbnow we would not have arrived at the right solution for our circumstances. Overall an excellent service.

Easy and efficient communication with full information provided, and quick response to queries concerning the transaction and the associated project.